Best Enterprise Feedback Management Software - Page 16

Grappin

Gripe

Unlike every other feedback tool, Gripe captures the frustration of the silent majority: a voice widget gets users talking the moment they struggle, AI asks the follow-up, and you get a prioritized list in your PM tools. Not a dashboard for your team: a channel to your users.

GroHawk

Customer Feedback and Engagement Made Easy!

Group Caliber

Caliber is a continuous reputation and stakeholder intelligence platform that helps organizations understand how their brand is perceived at any moment. It provides always-on, real-time insights into awareness, trust, reputation, and key drivers across the audiences that matter most—customers, employees, investors, policymakers, media, and the general public. With Caliber, companies can monitor their brand performance day-by-day, see how perceptions evolve, and identify which actions, communications, or external events influence stakeholder sentiment. The platform combines high-quality data collection with intuitive dashboards, geographic and demographic breakdowns, audience segmentation, and built-in AI analysis to turn complex perception data into clear, actionable insights. Organizations use Caliber Real-Time Tracker to: Track reputation and brand health continuously rather than through occasional surveys Understand what drives trust, preference, and consideration among different audiences Measure the impact of campaigns, announcements, or market events in real time Benchmark performance against competitors and industry peers Identify risks early and uncover opportunities for strategic communication Strengthen decision-making with data that is always fresh, consistent, and easy to interpret By providing a single source of truth for stakeholder perception, Caliber empowers communication, brand, marketing, and leadership teams to make faster, more informed decisions that protect and grow reputation.

GrowthScore

Monitor customer health and inspire loyalty with GrowthScore's all-in-one powerful Net Promoter Score software.

Guest Experience Score

HaloCSM

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels. Core capabilities of HaloCSM include: Omnichannel ticketing. Email, live chat, telephone, WhatsApp, social media and web forms feed into a single queue, with a unified customer history available to every agent regardless of the channel used. Customer self service. A brandable customer portal provides a knowledge base, ticket logging and ticket tracking, with AI powered search that allows customers to resolve common questions without contacting an agent. AI agents and automation. AI agents resolve routine enquiries end to end, and assistive features cover response drafting, conversation summarisation, sentiment analysis and automated ticket categorisation. Workflow and SLA management. A configurable workflow engine handles routing, escalation, approvals, custom fields and service level agreement tracking, and is configured by the customer's own team rather than through vendor professional services. Reporting and analytics. Dashboards and reports cover CSAT, first contact resolution, response and resolution times, agent performance, channel volume and open ticket backlog. HaloCSM is available as a cloud hosted service or installed on the customer's own infrastructure. Cloud hosting is offered with data residency options including the United Kingdom, United States, European Union and Australia. Licensing is per agent, with functionality included in the licence rather than divided across pricing tiers, and AI resolution is included rather than charged as a separate per resolution fee. Points of difference prospective buyers commonly evaluate: Internal IT support and external customer service can run on one platform, as HaloCSM shares an underlying platform with HaloITSM, HaloPSA and HaloCRM. Self hosted deployment is supported alongside cloud AI usage is not metered per resolution Configuration does not require paid professional services HaloCSM integrates with Microsoft 365, Microsoft Entra ID, Microsoft Teams, Salesforce, Slack, common telephony platforms and single sign on providers, and provides a REST API for custom integration.

Hello Customer

Hello Customer is a customer feedback management and voice of customer analysis platform that helps organizations collect, organize, and analyze customer feedback from multiple sources in order to understand customer experience and support better business decisions. It belongs to the Voice of the Customer (VoC) and customer experience management software category and is used by companies that want to work with feedback at scale, especially when that feedback comes in large volumes and in free-text form. The platform is designed for CX teams, product managers, support and operations teams, and insight or research teams in industries such as retail, banking, insurance, telecommunications, and utilities. In practical use, Hello Customer is applied to scenarios such as analyzing open survey responses, reviewing support conversations, monitoring customer complaints and praise, and identifying the main drivers behind satisfaction or dissatisfaction scores. The platform combines structured data, such as ratings and scores, with unstructured data, such as written comments, and turns both into organized insights that can be shared across teams. This makes it possible for organizations to move from reading individual comments to understanding patterns, trends, and recurring issues. Key capabilities of Hello Customer include: -> Collecting and centralizing customer feedback from surveys and external systems such as CRM, support tools, and review platforms -> Automatically analyzing written feedback using language processing and sentiment detection to identify topics and themes -> Connecting feedback insights to experience metrics through driver analysis and reporting Segmenting and filtering feedback by customer groups, products, regions, or other business attributes -> Distributing insights internally to support follow-up actions and cross-team collaboration The platform is typically used as a shared system of record for customer voice data, allowing different teams to work from the same set of insights. Rather than focusing only on response volumes or isolated comments, Hello Customer supports a more structured approach to understanding what customers are saying, why they are saying it, and where organizations should focus their improvement efforts. In this way, it helps companies turn large amounts of customer feedback into information that can be reviewed, discussed, and acted on as part of everyday decision-making.

Average Rating: 4.0/5.0

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Helpfull

Helpfull is a real-time feedback platform that allows you to get instant feedback from 1000's of people in minutes. By creating a survey on Helpfull, you can compare two logos, brand names, Amazon store images, book covers, videos, product designs, graphic designs, ad copy & more! Helpfull has a pool of thousands of US-based people who are ready to give you feedback within minutes. You can pick specific demographics ensuring you get feedback from your organization's target audience. When you create your survey on Helpfull, you will receive fast and informative feedback from real people. Create an account for free and run your first survey right now. Try Helpfull today to see why so many Business Owners, Amazon sellers, Graphic designers, E-commerce companies, Authors, Content creators, Marketers, & Researchers use the feedback to make better decisions.

Howazit

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.

Irys

Irys optimizes the task of collaborating with your target audience so you can build better products, services, neighborhoods, and more. Our tool enables you to remotely gather data from your community to gain actionable insights, and also inform your audience about your latest decisions, news, and ideas. By streamlining communication, you gain insights in real-time that empower audience-centric decisions and higher levels of productivity.

iWellness EDGE

JustFeedback

JustFeedback is an Actuary developed customer experience risk management SaaS platform. Reduce operational risk through collection and analysis of customer feedback data along the customer journey. Increase engagement with customers at key touchpoints with advanced targeting features. Collect and analyze user feedback data with our easy-to-use survey tools. Track your Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction Score (CSAT) on auto-pilot. With AI-driven targeting, engage with your users at the optimal points along the customer journey to maximize response rates.

Keephy

KePSLA Feedback Management

Gather valuable insights about your guest's experience with our powerful and customizable survey solution to deliver better satisfaction.