Question 1

What is Employee Monitoring Software?

Accepted Answer

Employee monitoring is broadly defined as a way of monitoring employees to observe and track their activities. This software helps to gather employee information including all user activity when accessing a corporate network, remote worker activity, or when representing the company outside of the office such as at a client location. Employee monitoring helps employers to track email messages written and received, other electronic communications, applications use habits, individual keystrokes, internet browsing history, network logon or off times, files copied to USB drives, their physical location (for remote workers), and employee productivity. Employee monitoring is a part of a larger monitoring system, referred to as enterprise management systems (EMS) that involves monitoring of several types of tracking or surveillance within an organization. 
 What Types of  Employee Monitoring  Software Exist? 
 Device monitoring: Phones and computers can be monitored by managers to keep track of employee calls, emails, and general internet usage. Features like URL blocking can prevent employees from spending time on websites that are not appropriate in a work setting. 
 Customer interaction monitoring: Customer interactions can be monitored to ensure the employee is communicating to customers in a correct and efficient manner. Managers can use insights to see where an employee needs improvement when speaking to a customer over the phone or text message.

Question 2

Why Use Employee Monitoring Software?

Accepted Answer

Employee monitoring software allows companies to track the quality of an employee’s work and the amount of time an employee spends working. Reports highlight the most productive employees, helping companies visualize the productivity of everyone in their workforce. Monitoring doesn’t just put a spotlight on employees who are struggling to focus on work, but it also shows who the best performers are. 
 Productivity insights: By watching and managing how an employee spends their time, managers can measure performance and time wasted during work hours. 
 Project focus insights: When managers are aware of what project an employee is focusing on, they can take the opportunity to pivot the employee’s focus when necessary. For example, if a manager notices an employee prioritizing one task over another task with a closer due date, the manager can address the employee and request them to turn their focus on a task that requires immediate attention. Many types of employee monitoring software can be integrated into project management software solutions to streamline this process. 
 Security insights: Employee monitoring opens up the opportunity to prevent and track employee-related security issues. If a company’s network is compromised, email and internet usage monitoring can pinpoint where and when a security breach happened. Additionally, phone calls can be monitored to ensure employees are not sharing sensitive information or accepting sensitive information from customers. 
 Workforce transparency: Overall, employee monitoring provides added transparency for management teams. Monitoring gives a high-level view of the overall productivity and roadblocks employees face and allows room for productivity improvements.

Question 3

What are the Common Features of Employee Monitoring Software?

Accepted Answer

Call monitoring: Call monitoring allows employers to log and listen in on employee phone calls. Calls are analyzed to ensure they are up to company standards. 
 Email monitoring: Email monitoring lets employers log email activity of employees. Internal and external communications can be analyzed in an effort to ensure the employee is sending appropriate deliverables and communicating in a manner that is up to company standards. 
 Internet usage monitoring: Web monitoring allows employers to observe what web pages employees are visiting and for how long. This gives additional insight into where time is being spent most and if an employee is spending an excessive amount of time on websites that are unrelated to work. 
 Screenshots: Screenshots provide extra context into internet monitoring. Employers have access to real-time views of an employee’s computer screen. Screenshots give extra insight into whether or not the webpage an employee is visiting is appropriate in a work environment. 
 Time logging: Employers can view how long an employee is spending on a specific project or webpage, thus measuring task efficiency. 
 Task tracking: Employers can visualize what task the employee is focusing on, which allows managers to step in and communicate task changes to the employee. 
 Location tracking: The software incorporates GPS functions to track and monitor the whereabouts of employees. This is mostly useful when deliveries and pickup of company goods are concerned.  
 Alerts: This feature alerts the employer when critical protocols and secured areas are breached.  
 Behavioral analytics: Employee monitoring systems also focus on behavior metrics. This helps employers to monitor remote teams better and focus on employees who need extra training or guidance.

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