E-Commerce Software Resources

Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on E-Commerce Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.

Contents

E-Commerce Software Articles

What Is Social Commerce, and Why We Created a New Category for It

The fact that social media is critical for e-commerce is obvious. There are billions of users on social media platforms, and many of them buy online. It is estimated that the number of social media users worldwide will reach 5.85 billion by 2027. In addition, sellers also use social media to share and promote their products—the value of social commerce sales worldwide is estimated at 2.9 trillion dollars by 2026.

by Gabriel Gheorghiu

COVID-19 Drives E-Commerce Growth for Brick and Mortar Retailers

The coronavirus pandemic has compelled consumers to stay home in quarantine, driving some brick and mortar stores to either move online or adopt a combination of both in-store (curbside pickup) and online sales methods for the first time.

by Nathan Calabrese

E-Commerce Software Glossary Terms

Customer Experience Management

Customer experience management (CXM) prioritizes personalized experiences at every customer interaction. Learn more about its benefits for businesses.

by Holly Landis

Headless CMS

A headless content management system is back-end software that allows connection to any presentation layer via application programming interfaces (APIs.)

by Kelly Fiorini

Go-to-Market Strategy

A go-to-market strategy is an all-encompassing plan for launching a new product or service. Learn how to create a GTM strategy and why it’s important.

by Holly Landis

E-Commerce Software Discussions

What are the best e-merchandising platforms for e-commerce managers delivering personalized customer experiences at scale?

For e-commerce managers comparing the best e-merchandising platforms for delivering personalized customer experiences at scale, I’d focus on how well each tool balances automated personalization with hands-on merchandising control.

The G2 Grid report for E-Merchandising puts Adobe Commerce first with a G2 Score of 91. For this specific workflow, though, G2 reviewers point to several strong options:

Bloomreach: An e-commerce manager highlights strong control over search and product rankings, while other reviewers value personalized merchandising, customer segmentation, and omnichannel campaigns.
Constructor: Digital merchandising reviewers praise AI-driven search and discovery that learns from shopper behavior while still giving teams control over ranking and merchandising.
Salesforce B2C Commerce: Reviewers highlight personalized journeys, predictive recommendations, automated sorting, promotions, and scalability across high-volume storefronts.
Luigi's Box: E-commerce reviewers value accurate search intent, relevant recommendations, and better product discovery across large catalogs.
edrone: E-commerce teams mention personalization, product recommendations, customer segmentation, and automation alongside an interface they can manage without heavy technical involvement.

What stands out is the level of control each team wants. Constructor and Bloomreach get strong feedback when merchandisers want AI assistance without losing ranking control. Salesforce B2C Commerce is more suited to broader commerce operations, while Luigi’s Box and edrone focus heavily on discovery and personalized engagement.

For e-commerce managers, where does personalization make the biggest difference today: search results, product recommendations, category pages, or promotional campaigns?

The control question matters a lot once personalization scales. I’d want merchandisers to be able to override the model for launches, inventory pressure, margin priorities, or contractual placements without rebuilding rules from scratch. The useful test isn’t only whether AI improves relevance, but how quickly a human can intervene when commercial priorities change.

Answered: Shubham Gupta on September 17, 2026

Your answer

Which Merchant of Record platforms have the fewest payment failures and the best international payout coverage?

Reviews rarely answer which merchant of record platforms have the fewest payment failures and the best international payout coverage directly, most feedback talks about tax compliance and support quality rather than actual failure rates. Still, a few data points stood out going through merchant of record reviews:

Xsolla: A wide range of supported payment methods, including cards, e-wallets, and carrier billing, keeps international sales moving without needing separate regional providers for each market.
Freemius: Global VAT and sales tax compliance are handled as a core part of the service, reducing the operational risk of expanding into new countries.
Paddle: Automatic handling of foreign currencies and international tax obligations removes cross-border payments as something a seller has to actively manage.

None of the review content actually reports a specific payment failure rate, so this leans more on breadth of payment method support than a direct number. Has anyone tracked actual failure rates across these platforms, or is "fewest failures" mostly something people find out the hard way after they've already committed to one?

Honestly Paddle is a strong one to start with, well-rated and built specifically as an MoR handling checkout, tax, fraud and failed-payment recovery (dunning) as part of its core service, so payment-failure recovery is a built-in feature, not an afterthought. FastSpring is another well-established, well-reviewed MoR with broad global coverage and strong payment method support. PayPro Global is very highly rated too, worth a look if you want dedicated MoR-first positioning. Shopify also functions as an MoR for its merchants if you're already on that platform. To be real, "fewest payment failures" comes down to how well each MoR optimizes retry logic and local payment methods in your specific target countries, so I'd ask each for their actual authorization and recovery rates in the regions you sell into, not just a general claim. Which regions matter most for your international coverage?

Answered: Hasitha Varre on October 26, 2026

Your answer

What's the merchant of record software with the best reviews from founders and small software companies?

One name keeps surfacing once I filter specifically for solo and small-team reviewers, which is a pretty direct answer to what's the merchant of record software with the best reviews from founders and small software companies. Going through merchant of record reviews with that lens, I'll be upfront that only three products here actually have the founder-specific review depth to back up a real answer:

Freemius: Removes global VAT and tax compliance as an ongoing mental load for solo founders, with hands-on, personal support that walks new sellers through configuration rather than leaving them to figure it out alone. Fair, scaling pricing and a founder-accessible team come up repeatedly as reasons small teams stick with it.
Paddle: Foreign currency and international tax handling are fully automated, letting developers stop thinking about cross-border compliance entirely. Product feedback gets a genuinely responsive hearing, with UI improvements traced directly back to user suggestions.
Xsolla: Purpose-built for gaming, handling regional tax rules, compliance, and fraud prevention across dozens of local payment methods, which makes launching in multiple countries at once far less operationally heavy for smaller studios.

For anyone running a small software company specifically, which of these reduced your own admin time the most in the first few months? And did the support quality hold up once you were past the initial onboarding period?

For a small software company, I think the useful measure is how much operational work genuinely disappears after switching to an MoR. Tax handling gets the attention, but refunds, chargebacks, failed payments, invoices, and support can still pull a founder back into billing. Which of these actually reduced the number of payment-related tasks the founder had to touch month to month?