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monday CRM

The only AI-first CRM your team will love monday CRM is the AI-powered CRM built for speed, visibility, and simplicity — empowering revenue teams to move faster, forecast better, and never miss a deal. It’s easy to set up, requires no coding, and adapts to any workflow so teams can get started fast and focus on selling. From lead capture to post-sale handoff: your tools, data, and teams stay aligned in one connected, intuitive workspace. With built-in AI and code-free automations, monday CRM doesn’t just help you manage work — it does the work for you. AI sales agents identify and qualify leads, the AI Notetaker summarizes calls and suggests next steps, and automations handle updates, follow-ups, and data entry, reducing manual work across the board. From pipelines and dashboards to emails, docs, and customer conversations, your entire revenue process runs on one unified platform. Sellers get clarity to close, and leaders get the real-time insights they need to forecast with confidence. And with monday campaigns, marketing and sales teams can plan, launch, and optimize branded email campaigns directly from their CRM without the need for integrations or extra tools. Key features Simple no-code setup Custom dashboards and reporting AI sales agents AI Notetaker Deal insights and prioritization No-code automations Sequences and mass emails monday campaigns Shared inbox Mobile app Lead enrichment Quotes and invoices 500+ integrations

Average Rating: 4.5/5.0

Total Reviews: 1,910

How Do G2 Users Rate monday CRM?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow Capability: 8.7/10 (Category avg: 8.5/10)
  • Contact & Account Management: 8.8/10 (Category avg: 8.8/10)
  • Opportunity & Pipeline Mgmt.: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind monday CRM?

  • Seller: monday.com
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Tel Aviv
  • LinkedIn® Page: www.linkedin.com
    10,589 employees on LinkedIn®
  • Ownership: NASDAQ: MNDY

Who Uses This Product?

  • Who Uses This: Project Manager, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 74% Small, 23% Medium

What Do G2 Reviewers Say About monday CRM?

AI-generated summary from verified user reviews

Pros
  • Users find monday CRM to be very user-friendly, appreciating its simplicity and helpful features for collaborative work.
  • Users praise the efficient integrations that enhance workflow, making daily tasks smoother and easier to manage.
  • Users value the automation features of monday CRM, enhancing workflow efficiency and minimizing manual tasks.
  • Users appreciate the incredible customizability of monday CRM, enabling tailored solutions for their unique business needs.
  • Users appreciate the user-friendly features of monday CRM, enhancing lead management and overall workflow efficiency.
Cons
  • Users find the learning curve steep, particularly in connecting boards and fully integrating the system.
  • Users find the missing features in monday CRM, like limited automation and columns, significantly hinder their workflows.
  • Users notice limited features in monday CRM, feeling it lacks depth compared to more robust CRM tools.
  • Users find limited customization in monday CRM compared to more robust tools, affecting detailed reporting and complex setups.
  • Users find the integration issues problematic, as they require manual setup and can lead to frustrating lags.

What Are Recent G2 Reviews of monday CRM?

What Are G2 Users Discussing About monday CRM?

Updated August 2026.

How Many CRM Software Products Does G2 Track?

Total Products under this Category: 2,814

Category Stats (Nov 2026)

  • Average Rating: 4.42/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: HelloGrowthCRM (+29.64%) - Among all products in this category, HelloGrowthCRM recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank CRM Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 130,600+ Authentic Reviews
  • 2,814+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for CRM Software

G2 Grid® for CRM Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Sales Cloud, HubSpot Sales Hub, monday CRM, Pipedrive, Close, Zoho CRM, Bigin by Zoho CRM, and ActiveCampaign.

Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=monday-crm&focus%5B%5D=pipedrive&focus%5B%5D=close&focus%5B%5D=zoho-crm&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=activecampaign)

Smart Agent CRM

Smart Agent CRM is a Salesforce-based customer relationship management software designed for health and Medicare insurance operations. It features pre-built record types for Individual, Household, Carrier, Agency, and Policy structures. Automated contact monitoring tracks client birthdays and Medicare eligibility. Einstein Activity Capture syncs email and calendar data to contact records, while Carrier Sync reconciles accounts and policies. Compliance documentation, including Scope of Appointment forms, drug lists, provider notes, and call recordings, is centralized. Commission dashboards identify missing payments by comparing expected versus actual commissions. The software supports multiple product lines like Group, Life, Property & Casualty, and Annuities. Communication tools include click-to-call, SMS automation, and branded email campaigns. Integrations with DocuSign, Calendly, Office 365, and Dropbox enhance functionality, all secured by Salesforce’s bank-grade infrastructure.

Who Is the Company Behind Smart Agent CRM?

SmartApp

SmartApp is a cloud-based restaurant and entertainment venue management platform that integrates QR menu ordering, point of sale, kitchen display systems, and analytics. The table management feature tracks table status, venue capacity, and reservations in real time. QR menu orders are sent directly to the kitchen display, reducing paper waste and speeding up service. Archive and tracking tools provide access to historical orders, reports, and revenue data. An offline mode maintains operations during internet outages, with automatic data synchronization upon reconnection. A gaming venue mode supports PC, Xbox, and PlayStation halls with custom pricing and QR menu ordering capabilities. Setup involves registration and menu configuration. The platform operates across devices without complex installations.

Who Is the Company Behind SmartApp?

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How it works

Smartcontact CRM

SmartContact is a fast, uncluttered CRM for small B2B teams in the UK. Companies, contacts, calls, tasks, meetings, deals and pipeline live in one web app, with sales reports, saved views, web-to-lead forms and email logging by BCC. It is built for the way small teams now work with AI. SmartContact runs a remote MCP server, so the assistant you already use (Claude, Gemini, Copilot or any MCP client) can log calls, find people you haven’t spoken to in 30 days, or prepare tomorrow’s follow-ups. An agent gets exactly your permissions, and every change it makes is in the audit log. Data is hosted in London, files are encrypted, and GDPR tools (export, erasure, consent history) are built in. Basic is free for up to 2 users and 500 companies. Standard is £10 per user per month (or £100 a year) and adds unlimited users and companies, marketing campaigns with ROI, a report builder and a company drive. Your first workspace gets Standard free for 30 days, with no card needed. If it asks for something shorter (tagline or one-liner): • Tagline: The simple CRM your team and your AI agents share. • Short: Fast, simple UK CRM for small teams: companies, contacts, calls, tasks and pipeline. Free for 2 users. Works with Claude, Gemini and Copilot through MCP.

Who Is the Company Behind Smartcontact CRM?

Smartledger AI

SmartLedger AI is an AI-native accounting, compliance and practice management platform built specifically for Indian CA firms and businesses. SmartAuditor, the built-in AI accountant, drafts invoices, bills and journals from plain-language requests, processes uploaded documents and bank statements, prepares GST returns, and answers questions about the books. Every draft stays un-posted until a person reviews and approves it, and all output appears in standard ledgers and reports. For businesses, it is a complete accounting system: invoicing, purchases and expenses, banking and reconciliation, GST and TDS compliance, e-invoicing, e-way bills, and financial reporting. For CA firms, it adds practice management across every client: a shared compliance calendar for GST, TDS and ITR deadlines, audit working papers, and team and task management with partner review gates. SmartLedger AI prepares GSTR-1 and GSTR-3B from your books, reconciles GSTR-2B against purchase registers to surface ITC mismatches, and computes TDS. Nothing gets filed without human sign-off. It syncs two-way with Tally via a free Windows connector and with Zoho Books, and imports from Excel and Google Drive, so existing books do not need to be migrated. Every plan includes unlimited users with no per-seat fees.

Who Is the Company Behind Smartledger AI?

SMART Marketing

SMART Marketing is a comprehensive solution for managing client segments and omnichannel marketing communications from a single window of a CRM system. The system is based on one of the best Low-code/No-code platforms, Microsoft Power Platform, and is integrated with Office 365. Benefits: • Ready out-of-box solution • Builder of required tools • Fast deployment • Easy setup and administration • Standardization of business processes • GDPR and CCPA compliant • Integration with modern services and providers • Ready documentation and training • Regular releases and feature extensions • Available analytics 24/7 and control of the results of marketing activities • Ready-made security roles for users

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind SMART Marketing?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SMART Marketing?

SmartMatchApp

Smart Match App is an award-winning matchmaking and membership management software CRM servicing more than 100,000 users worldwide. Match your clients, arrange introductions and dates, receive valuable date feedback with professional matchmaking tools. Smart CRM software with professional matchmaking tools and functionality addresses important tasks from one system to bring your business to a higher level by working Smart. Smart matchmaking CRM software is being used by a variety of industries, from personal relationship management and business professional matching to nonprofit administration. 1. Match clients individually or allow our Smart algorithms to suggest matches for you. 2. Make personalized introductions with optional photos and videos with just a few clicks. 3. Send personal and group emails, SMS text messages, notifications, and reminders. 4. Build custom forms, integrate your database with your marketing campaigns. 5. Upload your company logo, customize colors and have a professional look. 6. Engage your clients with a personal member login or fully interactive member portal. 7. Generate custom reports on a wide range of filters and criteria. 8. Keep an eye on project management, manage tasks, priorities, events or activities, client status. 9. Use Zapier or our own custom API to connect with 2,000+ apps. 10. Create a custom database using any criteria to organize your clients. 11. Search your database by any desired criteria within seconds. 12. Send personal or automated surveys and get valuable feedback from your clients. 13. View history of profile updates, emails, SMS messages, notes, matches and calls. 14. Schedule matches, introductions, meetings, tasks, events and feedback. 15. Book and complete meetings and events and follow up with participants. 16. Run your financials and invoice your clients straight from SmartMatchApp. 17. Explore our established network of more than 1,000 matchmakers. 18. Store files, photos, videos and documents within the app. 19. Send beautiful HD photos and videos with your introductions. 20. Create client contracts, expiry dates. 21. Set up your own URL and make the system a true part of your business. Match people for personal relationships and make individual connections. Servicing matchmaking companies, dating agencies, and relationship coaches worldwide. Make business introductions in any industry. Match buyers with sellers, investors with startups, partnerships and more. Increase business deals and opportunities. Discover new productive ways to match people in the educational sector. Match teachers and tutors with students, mentors and mentees. The learning possibilities are limitless. Apply smart matching algorithms in a social environment. Match people for friendship, traveling, housing, volunteering, and many other social causes. Bring skills matching to the highest level. Easily find matches in your database for employment, mentorship, or training. Help people advance in their careers. Add a matchmaking component to your events. Match your business and social events attendees for a more productive experience. Match your association members based on their interests. Create more referrals, boost member value proposition, increase loyalty and engagement. Build new revenue channels. Create fruitful environments and opportunities in large organizations for finding work, education, volunteer, and community service projects. For causes that require the foremost attention, especially in times of crisis, nonprofit organizations can match intellectual and physical resources worldwide. Build stronger professional or social networks. Connect people and businesses from all walks of life based on their interests.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate SmartMatchApp?

  • Workflow Capability: 8.3/10 (Category avg: 8.5/10)
  • Contact & Account Management: 10.0/10 (Category avg: 8.8/10)
  • Opportunity & Pipeline Mgmt.: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind SmartMatchApp?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of SmartMatchApp?

SMART Sales

SMART Sales is a comprehensive solution for automating the B2B sales process from the appearance of a potential customer to concluding a contract. The system is based on one of the best Low-code/No-code platforms, Microsoft Power Platform, and is integrated with Office 365, which helps to simplify and centralize messaging, teamwork, and collaboration on documentation. Benefits: • Ready out-of-box solution • Builder of required tools • Deployment in 1-3 weeks • Standardization of business processes • GDPR and CCPA compliant • Integration with modern services and providers • Ready documentation and training • Regular releases and feature extensions • Available analytics 24/7 • Ready-made security roles for users

Who Is the Company Behind SMART Sales?

SMS-iT

SMS-iT (SE-Mi Sentient iT) is an advanced Agentic AI-powered RAAS (Results-as-a-Service) platform designed to automate and streamline business operations across sales, marketing, and management. Unlike traditional CRM tools, SMS-iT combines CRM, ERP, and over 60 integrated microservices into a single comprehensive solution. By leveraging intelligent automation, businesses benefit from autonomous customer acquisition, enhanced customer engagement, predictive analytics, and real-time decision-making. Its unified communication system seamlessly integrates SMS, MMS, email, voice, video, and social media, ensuring consistent, personalized interactions across all customer touchpoints. SMS-iT’s flexible architecture allows businesses to customize their own automation stack, significantly reducing operational complexity and overhead costs. With SMS-iT, organizations scale efficiently, close deals faster, and deliver measurable, predictable outcomes, freeing up teams to focus strategically on driving growth and innovation.

Average Rating: 4.4/5.0

Total Reviews: 8

How Do G2 Users Rate SMS-iT?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind SMS-iT?

  • Seller: SMS-iT
  • Year Founded: 2022
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 13% Medium

What Do G2 Reviewers Say About SMS-iT?

AI-generated summary from verified user reviews

Pros
  • Users find SMS-iT's ease of use exceptional, enabling effortless management of targeted messaging campaigns and outreach.
  • Users commend SMS-iT for its ease of use and flexibility, enabling targeted outreach and effective voter engagement.
  • Users value the automation features of SMS-iT, enhancing efficiency in outreach and campaign management.
  • Users highlight the efficiency of SMS-iT in managing outreach campaigns with ease and targeted automation tools.
  • Users praise the great customer service of SMS-iT, enhancing their overall experience with the platform.
Cons
  • Users find the current UI/UX lacking in SMS-iT, expressing a need for more focused improvements in this area.
  • Users find the account setup process complicated, though customer service provides necessary support during the onboarding.
  • Users feel there are too many development challenges, urging a focus on improving UI and UX for better experience.
  • Users face issues with missing features like power dialer and IVR, impacting the functionality of SMS-iT.

What Are Recent G2 Reviews of SMS-iT?

Julie Jung
JJ
Researched and written by Julie Jung
Updated October 27, 2026