Best Contact Center Software - Page 39

Tele365

Tele365 is our collective name on our telephone exchanges from Mitel. Tele365 supports all forms of collaboration such as voice calls, video calls, chat and instant messaging, as well as audio, video and web meetings.

Average Rating: 5.0/5.0

Total Reviews: 1

TELE-ALL-ONE

Tele Calling CRM

Telephony & Dynamics 365 Integration

telerion

Communication with customers has developed in recent years from a simple call to multi-channel communication. In terms of absolute customer orientation, it is important to make contact options as easy and flexible as possible to optimally address each customer profile.

Televanta

Televanta is an AI communication platform that helps businesses answer every customer and track every order, across every channel and every step of the customer journey. Most people know Televanta as an omnichannel hub. We also automate the complex workflows behind it, from the first inquiry to the final delivery. OMNICHANNEL • AI Call Agent: answers and places calls 24/7, follows your scripts, books appointments and transfers to your team when needed. • Chatbot Agent: engages website visitors around the clock and hands complex cases to your team. • WhatsApp Agent: handles inbound messages and runs outbound campaigns. • Email Assistant: sorts, summarizes and drafts replies, so your inbox runs on autopilot. WORKFLOWS • Intelligent IVR: an IVR that answers, not just routes. Callers use keypad or voice in their own language, get to the right place every time, and reach a person with a full summary when needed. • Sales Workflow Automation: tracks every request from inquiry, offer and negotiation through order and production to delivery, flags bottlenecks, and gives management a complete overview for better decisions. All channels share one knowledge base and one dashboard with transcripts, sentiment, containment rate and agent performance. Televanta speaks 30+ languages, connects to any phone number or SIP carrier, and integrates with your CRM, ERP, booking and ticketing systems through API or MCP. Built to be private and flexible: data is encrypted in transit and at rest, and you keep control of your AI stack and deployment model, with no lock-in to a single AI provider. We work with telecom operators, healthcare providers, hotels, insurance companies, retailers, municipalities and manufacturers. All of it is already live in production, and new clients go live in days, not months. Find out more at www.televanta.ai

Telmar

Telnyx CPaaS

Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI.

Average Rating: 4.7/5.0

Total Reviews: 511

Tetherfi Agent Console

Tetherfi's Agent Console is a unified, multimedia desktop platform designed to enhance contact center efficiency and customer experience by consolidating various communication channels such as voice, chat, email, video, and social media into a single, intuitive interface. This streamlined approach eliminates the need for agents to toggle between multiple applications, thanks to pre-built integrations with telephony systems, CRMs, and social platforms. The console features intelligent, real-time widgets that auto-configure based on context, enabling agents to provide faster, more personalized responses. Additional functionalities include built-in controls and scripts for quicker resolutions, compliance monitoring tools for supervisors, and comprehensive customer journey tracking with sentiment analysis. With flexible deployment options (on-premise, cloud, or hybrid) the Tetherfi Agent Console empowers organizations to boost agent productivity, ensure regulatory compliance, and deliver superior customer service.

Textology

Textology is an all-in-one business communication platform that helps organizations streamline customer engagement through SMS, MMS, VoIP calling, AI-powered automation, and team collaboration. Designed for growing businesses, Textology brings customer conversations, business texting, voice communication, follow-ups, and automation into one centralized platform, helping teams respond faster, improve customer experiences, and operate more efficiently. Businesses use Textology to manage customer communication, automate reminders and follow-ups, send bulk messaging campaigns, support inbound and outbound calling, and improve team collaboration - all from a single dashboard. Key capabilities include: Two-Way SMS & MMS Messaging Bulk Messaging Campaigns Business VoIP Calling IVR (Interactive Voice Response) AI-Powered Communication Automation Call Center & Dialer Solutions Appointment Reminders & Follow-Ups Conversation Management & Reporting Team Messaging & Collaboration HIPAA-Compliant Messaging 10DLC Registration & Compliance Support Unlike many communication platforms, Textology offers unlimited users with no per-seat pricing, making it easy for businesses to scale communication across teams and locations. Whether you're a healthcare provider, service-based business, retail organization, or growing SMB, Textology helps you simplify communication, strengthen customer relationships, and drive business growth through smarter conversations.

Thelgo

TIKTING

TIKTING Enterprise Service Management (ESM) is a comprehensive, ITIL-aligned enterprise service management platform designed to streamline IT service delivery, automate workflows, manage organizational resources, and improve operational efficiency. Developed by ITDEVTECH, TIKTING provides organizations with a centralized platform to manage IT services, incidents, changes, assets, service requests, and support operations. Built and refined over several years, TIKTING goes beyond traditional helpdesk solutions by bringing multiple service management functions together in one integrated platform. It supports both cloud-based (SaaS) and on-premises deployments, allowing organizations to choose an infrastructure model that meets their operational, security, and compliance requirements. Core modules and capabilities 1. Help Desk Management Centralized ticket management for incidents, service requests, user inquiries, and technical support. Includes ticket assignment, prioritization, categorization, escalation, SLA tracking, and resolution workflows. 2. Change Management Manage IT infrastructure and service changes through structured workflows, approvals, impact assessments, implementation planning, and change tracking to minimize operational risks and service disruptions. 3. Asset Management Manage the complete lifecycle of IT and non-IT assets, including registration, allocation, assignment, transfers, maintenance, warranties, contracts, subscriptions, and asset history. 4. Inventory Management Maintain centralized inventory records, monitor stock availability, manage equipment allocation, and track organizational resources to improve inventory visibility and accountability. 5. Incident and Problem Management Record, investigate, categorize, and resolve IT incidents while identifying recurring issues and their root causes. Improve service availability through structured problem management. 6. Knowledge Base Management Create and maintain a centralized knowledge repository containing technical documentation, troubleshooting guides, FAQs, and resolution articles to encourage knowledge sharing and faster issue resolution. 7. Remote Support Enable IT support teams to provide remote technical assistance, troubleshoot user issues, and reduce the need for physical intervention. 8. Dashboard and Report Manager Provide operational visibility through centralized dashboards, configurable reports, service performance indicators, SLA monitoring, ticket statistics, and management reporting. 9. Self-Service Portal Provide employees with a centralized self-service portal to submit service requests, report incidents, access knowledge articles, and track their requests without requiring direct assistance from IT personnel. Platform capabilities 1. ITIL-v5 aligned service management: Structured processes supporting standardized IT service delivery. 2. Flexible deployment: Available as a cloud-based SaaS solution or on-premises installation. 3. Multi-node architecture: Supports distributed deployments across multiple nodes. 4. Organization-wide accessibility: A self-service portal available to the entire organization. 5. Centralized management: Unified administration of tickets, assets, changes, inventory, and service operations. 6. Workflow automation: Streamlined service processes, approvals, assignments, and escalations. 7. SLA management: Monitor service commitments, response times, resolution times, and escalations. 8. Integrated operations: Connect service desk activities with asset and change management processes. Business benefits 1. Improved IT operational efficiency through centralized service management and standardized workflows. 2. Greater accountability through ticket ownership, activity tracking, asset history, and audit trails. 3. Reduced service downtime through structured incident and problem management. 4. Better resource utilization through comprehensive asset and inventory management. 5. Enhanced employee experience through an accessible self-service portal. 6. Improved management visibility through dashboards, analytics, and configurable reports. 7. Scalable enterprise deployment with flexible infrastructure and deployment options.

Tinkle

T-Macss

Tradesly AI

Tradesly is a hybrid people and AI-powered customer conversation and revenue platform built for businesses where every inbound call can turn into meaningful revenue. Instead of forcing companies to choose between an AI receptionist, a traditional answering service, or an internal customer service team, Tradesly combines AI and trained humans in a hybrid model designed to help businesses answer more conversations, book more opportunities, and improve the performance of their existing teams. Tradesly can handle inbound conversations 24/7, including nights, weekends, overflow, and after-hours calls. Its virtual AI Receptionist manages routine conversations such as appointment scheduling, smart call routing, common questions, lead qualification, status requests, and spam filtering. When a conversation requires more judgment, empathy, or sales ability, trained human representatives can step in and handle the caller under the business’s brand. For companies with their own customer service, sales, or intake teams, Tradesly also provides real-time AI coaching. The proprietary AI Whisper Coaching listens to live conversations and gives representatives guidance in the moment, helping them ask the right questions, follow company processes, overcome objections, identify high-value opportunities, and consistently perform more like the organization’s best representatives. With Tradesly, every CSR is your best CSR. This approach helps solve several common problems at once: missed calls, inconsistent customer experiences, poor after-hours coverage, expensive staffing, employee turnover, lengthy training cycles, and the difficulty of manually reviewing calls for quality assurance. For local and home service businesses such as HVAC, plumbing, electrical, roofing, and other high-value residential services, Tradesly helps turn more marketing-generated calls into booked jobs. Businesses can use Tradesly as an AI receptionist, supplement their existing team during nights and weekends, outsource inbound coverage entirely, or coach their current CSRs in real time. Tradesly also supports phone-driven professional services such as law firms, where fast response and consistent intake can have a significant impact on client acquisition. AI and human representatives can help answer, qualify, route, and manage inbound leads while real-time coaching helps existing intake teams follow qualification processes and improve conversion. Tradesly integrates with the systems businesses already use, allowing customer information and conversation context to flow into existing workflows rather than forcing teams to replace their core operational software. Key capabilities include: * 24/7 AI-powered inbound call handling * Hybrid AI + Human Intelligence * Nights, weekends, overflow, and after-hours coverage * Fully managed 24/7 customer call handling * Real-time AI Whisper Coaching for existing employees * Appointment scheduling and lead qualification * Warm transfers with caller context * Spam and low-value call filtering * Conversation intelligence and quality improvement * Support for multi-location and growing organizations * Integrations with leading CRM, field service, and business management platforms Tradesly offers multiple ways to deploy the platform depending on how a business wants conversations handled. Companies can start with AI-only coverage, add human support during nights and weekends, use Tradesly as a fully managed 24/7 extension of their team, or deploy real-time coaching across their existing workforce. The goal is simple: help businesses get more value from the conversations they are already generating and paying for. Humans handle the revenue. AI handles the routine.