Televanta Reviews & Product Details

Televanta is an AI communication platform that helps businesses answer every customer and track every order, across every channel and every step of the customer journey. Most people know Televanta as an omnichannel hub. We also automate the complex workflows behind it, from the first inquiry to the final delivery. OMNICHANNEL • AI Call Agent: answers and places calls 24/7, follows your scripts, books appointments and transfers to your team when needed. • Chatbot Agent: engages website visitors around the clock and hands complex cases to your team. • WhatsApp Agent: handles inbound messages and runs outbound campaigns. • Email Assistant: sorts, summarizes and drafts replies, so your inbox runs on autopilot. WORKFLOWS • Intelligent IVR: an IVR that answers, not just routes. Callers use keypad or voice in their own language, get to the right place every time, and reach a person with a full summary when needed. • Sales Workflow Automation: tracks every request from inquiry, offer and negotiation through order and production to delivery, flags bottlenecks, and gives management a complete overview for better decisions. All channels share one knowledge base and one dashboard with transcripts, sentiment, containment rate and agent performance. Televanta speaks 30+ languages, connects to any phone number or SIP carrier, and integrates with your CRM, ERP, booking and ticketing systems through API or MCP. Built to be private and flexible: data is encrypted in transit and at rest, and you keep control of your AI stack and deployment model, with no lock-in to a single AI provider. We work with telecom operators, healthcare providers, hotels, insurance companies, retailers, municipalities and manufacturers. All of it is already live in production, and new clients go live in days, not months. Find out more at www.televanta.ai