Best Contact Center Software - Page 33

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 520

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Contivio (+19.13%) - Among all products in this category, Contivio recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,200+ Authentic Reviews
  • 520+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

Ulysses Suite

Ulysses Suite software assists organizations with managing their end-to-end customer interaction processes.

Who Is the Company Behind Ulysses Suite?

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Vaspian

Vaspian is a business communications company founded in Buffalo, New York in 2004 and serving businesses nationwide. The company helps organizations manage conversations more effectively through business phone systems, call center software, predictive dialing, business messaging, speech analytics, and AI-powered communication tools. Built directly into the platform are real-time transcription, sentiment analysis, call analytics, compliance monitoring, and conversation intelligence that help businesses understand what happens after a call begins, not just how it connects. The foundation remains simple: reliable communications, transparent pricing, and responsive support. Vaspian delivers 99.99% uptime, helps many customers reduce monthly communication costs by 25% or more, and provides 24/7/365 in-house support with an average response time of nine seconds. No outsourced support. No complicated contracts. Just technology backed by people who care.

Who Is the Company Behind Vaspian?

  • Seller: Vaspian
  • Year Founded: 2004
  • HQ Location: Buffalo, US
  • Twitter: @VaspianSupport
    65 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    45 employees on LinkedIn®

VHT Callback

Who Is the Company Behind VHT Callback?

  • Seller: VHT
  • Year Founded: 1995
  • HQ Location: Akron, US
  • LinkedIn® Page: www.linkedin.com
    96 employees on LinkedIn®

Vier Engage

To be able to offer your customers perfect service and individual sales, you need a solution that combines all channels - and is also flexible and scalable. A solution that covers the requirements of your contact center as well as the wishes of your target groups. Thanks to the Contact Center Software from VIER, everyone has been thought of: Your customers are free to choose their communication channel, you have clear access to customized reports, and your employees work as effectively as possible with an intuitive user interface. We offer you a complete solution from the German cloud that grows with your needs - and software that your employees will love. So that service is fun again. With the cloud-based VIER engage Multichannel ACD, you can implement cross-location, skill-based telephone service in your contact center. In addition to voice, you can also automate the delivery of other, e.g. written, contact requests in the non-voice option.

Who Is the Company Behind Vier Engage?

  • Seller: Vier
  • Year Founded: 2021
  • HQ Location: Hannover, Lower Saxony, Germany
  • LinkedIn® Page: www.linkedin.com
    157 employees on LinkedIn®

Virtual Contact Center (VCC)

Who Is the Company Behind Virtual Contact Center (VCC)?

  • Seller: Verizon
  • Year Founded: 1983
  • HQ Location: Basking RIdge, NJ
  • Twitter: @Verizon
    1,486,564 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    101,991 employees on LinkedIn®
  • Ownership: NYSE:VZ

Virtual Receptionist

24/7 virtual receptionist for home service businesses. CallFrame answers every call in under 2 seconds — booking appointments directly into your calendar, answering pricing questions, sending SMS confirmations to customers, and alerting you instantly when a high-priority call comes in. 25 features included at one flat price. No contracts, cancel anytime.

Who Is the Company Behind Virtual Receptionist?

Vocalcom Hermes360

Who Is the Company Behind Vocalcom Hermes360?

  • Seller: Vocalcom
  • Year Founded: 1995
  • HQ Location: Courbevoie, FR
  • Twitter: @Vocalcom
    12,150 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    216 employees on LinkedIn®
Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025