Total Products under this Category: 612
Last updated: November 12, 2026
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Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.
Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)
The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.
A 360º contact center management platform that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Skype). A unified customer experience that can be delivered to different scales and business models. It includes OneContactFlows, a intuitive drag and drop tool to design IVR. The Interactive Voice Response system - IVR (Voice or Visual) is a powerful self-service tool, available 24/7, that helps to filter interactions, redirect communication and reduce waiting queues. KEY BENEFITS: 1.Intuitive, unified and omnichannel interface made for customer engagement 2.Feature rich platform, customizable to your needs 3.Flexible, scalable deployment options (Public Cloud, Private Cloud and On-Prem).
OnviSource delivers its ia.Enterprise suite of solutions as software products, cloud or Software-as-a-Service (SaaS), managed services, or any combination. Our strategy is to offer highly affordable intelligent automation everywhere in the business and for companies of all sizes. Solutions are powered by our hyperautomation platform consisting of AI, analytics and robotic process automation and business process automation. OnviSource ia.Enterprise intelligently automated solutions offer workforce optimization and workforce management (WFO/WFM), multichannel customer engagement analytics, intelligently automated customer survey; inclusive teleservice customer engagement management; process automation through Robotic Process Automation (RPA) and Business Process Automation (BPA) and Intelligent Virtual Agent (IVA). Our ia.Enterprise solutions utilize our multi-engine Artificial Intelligence (AI) software platform and its array of AI techniques to extract actionable knowledge from audio, text and operational data sources to provide a broad range of intelligently automated solutions for call centers and enterprises. OnviSource’s special Advantage Platinum program assures that solutions work for customers’ specific needs by offering a series of customer assistance programs with no obligations. These programs include consultation, proof-of-concept and hands-on operation assistance. OnviSource was founded in 2004 and has experienced consistent growth and profitability. It has a well-established and active customer base across a broad range of industries, such as contact centers, federal-state-local government agencies, financial/banking, debt management, energy/utility, healthcare, answering services, hospitals, emergency/dispatch services, public safety, automobile, telecom, transportation, retail, business/commercial/residential services, IT and construction. OnviSource is headquartered in Plano, Texas (North Dallas area), with an additional operation center in Oklahoma.
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Operata is the experience management platform for cloud contact centers. Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Operata helps diagnose issues, automate actions and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.
Operoza is a configurable CRM built specifically for BPOs to manage campaigns, leads, agent performance, and call analysis - without spreadsheets or disconnected tools. Built for BPO operations end-to-end: • Campaign management - configure campaigns per client, assign agents, track performance • Leads & sales tracking - capture, convert, and manage the full sales pipeline • Call analysis - automated sentiment and compliance analysis on recorded calls • Payroll & commissions - automated payout calculation tied to real performance • Attendance & workforce tracking - shift tracking, no-show detection • Dashboards & reporting - real-time visibility into campaign and agent metrics • Client portals - give your clients direct visibility into their campaign's performance • Multi-tenant by design - every client's data is fully isolated to their own workspace
Optymyse is a wallboard solution designed to empower, engage, motivate and retain user's contact centre agents.
Opus Telecoms provides comprehensive business communication solutions whilst delivering technology with purpose. Its product portfolio categories include Unified Communications, IT & Applications, Voice and Connectivity.
Rating: 5.0/5.0 stars
— Verified User in Telecommunications
Orbit™ IVR provides adaptable, dynamic call trees based on utility needs and preferences
Orbox is a fully customizable IP-PBX, a smart and low-cost solution, designed for any type of company. This solution was developed to increase productivity and reduce costs associated with communications management, operations and maintenance. / Virtual or Physical Appliance / Supports several phone models and multiple operators and its easily integrated to existent centrals.
OXON is a single platform to communicate and track customers throughout their lifecycle.
A leading provider of web-based employee time, expense and asset tracking solutions. Offering both cloud services and web-based software, Pacific Timesheet serves more than 40 industries worldwide with multiple locale and language support. Industries include construction, field services, manufacturing, service companies, research and development, engineering, non-profits and government agencies. End users have access on any device: mobile, tablet, laptop, desktop PC, time clock and IVR.
Average Rating: 4.4/5.0
Total Reviews: 10
Rating: 4.5/5.0 stars
— Daniel W.
"Benefits of Pacific timesheet"
Rating: 5.0/5.0 stars
— Sikander S.
Pakra offers a SaaS platform designed for learning and performance management.
With over 23 years of successful deployments, Parlance is a tested, reliable call management solution. We provide callers friction-free, voice-driven access to the right resources, meeting the caller experience demands of today’s leading organizations. Our voice-enabled call routing service greets each caller with your branded message and allows them to speak naturally to quickly connect to the resources they need. Parlance improves the first step of every caller’s journey by replacing frustrating IVR menus, reducing long hold times, and supporting a better agent experience. While old fashioned IVRs typically have an engagement rate of less than 15%, 85% of callers easily engage and self-serve with our modern voice-enabled solution. Your operators and agents can provide better service to callers who need complex support and empathy because Parlance relieves the burden of routine transfers. Our managed service solution ensures every caller receives immediate access, enables uninterrupted availability, continuously optimizes performance, and reduces operational costs. Parlance Service is comprised of three elements: voice-enabled call routing, directory services, and a partnership that empowers your organization with industry-leading expertise.
