# Opus Telecoms Reviews
**Vendor:** Opus Telecoms  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Total Reviews:** 1
## About Opus Telecoms
Opus Telecoms provides comprehensive business communication solutions whilst delivering technology with purpose. Its product portfolio categories include Unified Communications, IT & Applications, Voice and Connectivity.




## Opus Telecoms Reviews
  ### 1. Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 21, 2018

**What do you like best about Opus Telecoms?**

Very simple software and easy to use at my work

**What do you dislike about Opus Telecoms?**

the new update make it a little confusing to use

**What problems is Opus Telecoms solving and how is that benefiting you?**

everything that has to do with sales wer use opus add its very beneficial because it keeps ago the customers information so it doesn't have to be ready entered


## Opus Telecoms Discussions
  - [What is Opus Telecoms used for?](https://www.g2.com/discussions/what-is-opus-telecoms-used-for)

- [View Opus Telecoms pricing details and edition comparison](https://www.g2.com/products/opus-telecoms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A21%3A22+-0500&secure%5Bsession_id%5D=84f2b9d3-0d94-4161-8f6a-f2aaa27bfc61&secure%5Btoken%5D=9cfc877fc2c0ed6e43d789345a3503d7aa462569d73a26cbd67c582a5da4d7a2&format=llm_user)

## Opus Telecoms Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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