operoza

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Operoza is a configurable CRM built specifically for BPOs to manage campaigns, leads, agent performance, and call analysis - without spreadsheets or disconnected tools. Built for BPO operations end-to-end: • Campaign management - configure campaigns per client, assign agents, track performance • Leads & sales tracking - capture, convert, and manage the full sales pipeline • Call analysis - automated sentiment and compliance analysis on recorded calls • Payroll & commissions - automated payout calculation tied to real performance • Attendance & workforce tracking - shift tracking, no-show detection • Dashboards & reporting - real-time visibility into campaign and agent metrics • Client portals - give your clients direct visibility into their campaign's performance • Multi-tenant by design - every client's data is fully isolated to their own workspace