---
title: OmniTouch Contact Center Standard Edition Reviews
meta_title: 'OmniTouch Contact Center Standard Edition Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OmniTouch Contact Center Standard Edition works for a business like yours.
date_modified: '2025-08-04'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# OmniTouch Contact Center Standard Edition Reviews
**Vendor:** Alcatel-Lucent Enterprise  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About OmniTouch Contact Center Standard Edition
The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.






- [View OmniTouch Contact Center Standard Edition pricing details and edition comparison](https://www.g2.com/products/omnitouch-contact-center-standard-edition/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-03+22%3A14%3A28+-0500&secure%5Bsession_id%5D=d9639b95-7237-47ce-81d4-cfcc64a9ba75&secure%5Btoken%5D=3310f64b498fc45e0220aab34de6f05cb6db73e6b81b212288ec07091250906a&format=llm_user)

## OmniTouch Contact Center Standard Edition Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

## Top OmniTouch Contact Center Standard Edition Alternatives
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,057 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,568 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,472 reviews)