Best Call Center Infrastructure (CCI) Software - Page 21

Kauneonga

Kauneonga has developed Liberty, the first true, all-in-one cloud-based platform built for your answering service. Streamline your operations with a simplified experience for your agents, supervisors, and clients. Access real-time reporting and analytics, giving you comprehensive insights into your call center’s performance, so you can make informed decisions on the fly. With Liberty’s multi-tenant environment, agents can seamlessly support thousands of businesses within a single application. 100% Cloud-Based: Accessible anywhere, anytime. Omnichannel: Multi-channel communications seamlessly. Cloud-Communications Provider: Local, Toll-Free, SMS, VoIP, and more. Real-time Reporting and Analytics: Keep track of performance metrics. Workforce and Performance Management: Optimize staff productivity and scheduling. Supervisor Dashboard: Centralized control and oversight. Fully Secure and Redundant: Ensures data safety and continuous operation. Dynamic Agent Scripting: Adapt conversations in real-time. Integration with 7000+ Applications: Connects with your existing tools. Payment IVR: Agentless payment processing. SOC 2 and HIPAA Compliant Secure Messaging Built by an answering service, for your answering service. Learn more at www.kauneonga.com.

KavKom

Kavkom is a global VoIP business phone system and cloud contact center platform engineered to boost sales performance and streamline customer support. By removing the complexity of traditional hardware, Kavkom transforms your business communications into a high-powered revenue driver. 🚀 SET UP YOUR SALES PHONE SYSTEM IN 60 SECONDS • Instant Provisioning: Get local, national, and international business numbers in just 60 seconds. • Global Reach (60+ Countries) : Expand your global sales coverage using localized business numbers that build trust. • Unlimited Outbound Calling : Scale outreach seamlessly with unlimited calling plans designed for high-velocity sales. • Smart Inbound Distribution : Capture and route incoming leads automatically so no opportunity falls through the cracks. • Zero IT Overhead : No hardware, no setup fees, and complete flexibility with no long-term contracts. • Mobile-First HD Voice : Crystal-clear communication engineered for distributed and modern hybrid teams. 📱 TOTAL MOBILITY: AVAILABLE ON ALL YOUR DEVICES • Multi-Platform Apps : Native applications built for iOS, Android, macOS, and Windows. • Webphone : Make and take calls directly from your browser or via Chrome extension. • Unified Identity : Maintain a professional presence using your business line whether working from home, the office, or on the road. • Universal Click-to-Call : Dial any phone number instantly with a single click from your CRM or web pages. 🤝 BUILT-IN CRM, NATIVE INTEGRATIONS & OPEN APIs • Built-In CRM Included : Access a lightweight, native CRM out-of-the-box on day one. • 1,000+ Native Integrations : Connect seamlessly to HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, Attio, and thousands more via Zapier and Make. • Automated Call Logging : Call history, duration, recordings, and notes automatically sync to your CRM records with zero manual data entry. • Developer-Ready Webhooks & REST API : Automate custom workflows and push real-time call data anywhere you need it. ⚡ ENTERPRISE-GRADE SALES & CONTACT CENTER TOOLS • Predictive Dialer & Auto-Dialer : Triple agent talk time by eliminating unanswered calls, busy signals, and voicemails. • Call Recording & Compliance : Record 100% of inbound and outbound calls for quality assurance, compliance, and training. • Interactive Voice Response (IVR) : Build multi-level auto-attendant menus to route callers to the right team instantly. • Ring Groups: Ring multiple extensions simultaneously or sequentially to minimize hold times. • A Greeting That Reflects Your Brand : Play customized messages—whether before the call is answered, during the hold, or on voicemail. • Live Monitoring & Coaching : Utilize call whisper mode (guide agents without callers listening), call barging, and silent listening. • Real-Time Analytics & Reporting : Monitor campaign progress and team KPIs using interactive real-time dashboards. 💳 SIMPLE, TRANSPARENT PRICING Predictable Billing: No hidden fees, no per-minute charges, and no surprise costs. Total Flexibility: Adapt your subscription to your business growth—cancel or modify anytime with zero commitment. 🤝 DEDICATED SUPPORT & PERSONALIZED ONBOARDING • Dedicated Account Manager : Benefit from a single point of contact for personalized guidance, setup assistance, and ongoing success. • Most Accessible Support : Get real-time help through your preferred channel—available via Phone, Email, Support Tickets, and WhatsApp for instant assistance. 🛡️ SECURITY & ENTERPRISE-GRADE COMPLIANCE • End-to-End Protection : Your communications and data are fully protected for both transmission and storage for your business and clients. • Vetted Reliability : Regular independent security audits and high-uptime infrastructure guarantee peace of mind. Equip your teams with Kavkom and boost your sales today: set up your account in 60 seconds!

Key2IP

Key 2 IP provides Hosted PBX, Hosted Call Center, SIP Trunking and other cloud based communications solutions to businesses of all sizes.

KLOZER

KOMPaaS

KOMPaaS is a telecommunications platform that allows B2B customers to connect telephony software products and services in real-time: Virtual PBX with more than 200 useful functions, Geographic and Nomadic numbers, Chatbots, Automated calls, Multichat, Authentication (Confirmation Call) and other necessary services to automate the processes of interaction with customers. We are a registered telecom operator in four European countries: Austria, Hungary, Germany and Slovakia. The regulator has given us a numbering capacity of more than 50K fixed numbers, which we can connect using SIP Trunk.

Lingo

Lingo is a provider of phone services for home and small businesses in the U.S.

Average Rating: 4.0/5.0

Total Reviews: 1

Liz-10

Liz-10 is a platform that allows you to store in-the-Cloud all-call audios. You can implement Liz-10 independently from other hired platforms. Since it is a 100% in-the-Cloud solution, Liz-10 does not require any hardware investment on your side. The platform has high-availability characteristics, and it allows you to set up different user profiles.

MCUBE Extension / PBX

MCUBE Extension/PBX allows users to seamlessly transfer incoming calls to another phone number or extension. This can be useful in a variety of situations, such as when a caller needs to be transferred to a specific department or individual within an organization. The feature can be easily configured and used through the MCUBE interface, making it a convenient and efficient tool for managing incoming calls.

Mekashron Call Center

Mekashron Call Center transforms your call center and business operations with powerful telemarketing, CRM and billing capabilities that manage all your customer interactions in an integrated, consistent manner that accelerates growth and dramatically increases productivity.

menetalk

Cloud-based business telephony with complete telephony features.

MiContact Center Enterprise

MiContact Center Enterprise provides large-scale, multi-site organizations with true omnichannel capabilities and deployment flexibility, enabling distributed operations to deliver consistent service across every customer touchpoint. The platform supports up to 30,000 concurrent agents while maintaining the operational controls and integration depth enterprises demand.

Mida Attendant Console Pro

Mida Recorder

MiiTel

MiiTel is the cloud-based IP-phone solution powered by a Revenue Intelligence Platform, designed to optimize sales and customer service operations. MiiTel provides robust functionality with features like call analysis, visualization, and extensive reporting to help businesses make timely and precise decisions. Recognized by Forbes, Sequoia, and Meritech Capital as one of the TOP 50 AI Companies globally, MiiTel is used by over 2000 companies worldwide, including those in Japan, Indonesia, and the USA.

mindWireless

The mindWireless Mobile Intelligence Portal enables better mobile management across the enterprise from employees to mobile managers and beyond. You get a secure, customized portal that works to optimize your mobile program at every level.