# Best Call Center Infrastructure (CCI) Software - Page 21 ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 366 ### Category Stats (Jul 2026) - **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.27%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: July 30, 2026_ ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,200+ Authentic Reviews - 366+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=webex-calling) **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-30T14%3A11%3A05Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Fpage%3D21&secure%5Btoken%5D=6366e93e31ec26c649a4e9f8ca37bb83698d8e678e308d93ecb241c8a33daf23&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) ### [OmniTouch Contact Center Standard Edition](https://www.g2.com/products/omnitouch-contact-center-standard-edition/reviews) The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. #### Who Is the Company Behind OmniTouch Contact Center Standard Edition? - **Seller:** [Alcatel-Lucent Enterprise](https://www.g2.com/sellers/alcatel-lucent-enterprise) - **Year Founded:** 2014 - **HQ Location:** France - **Twitter:** @AlcatelLucent 5,638 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eeb6aed4c52417e50909c353d5c6040de99e5e42d5530f3ec486b504ce122023&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falcatellucententerprise%2F&secure%5Burl_type%5D=linkedin_company_website) 3,995 employees on LinkedIn® ### [OneContact CC](https://www.g2.com/products/onecontact-cc/reviews) A 360º contact center management platform that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Skype). A unified customer experience that can be delivered to different scales and business models. It includes OneContactFlows, a intuitive drag and drop tool to design IVR. The Interactive Voice Response system - IVR (Voice or Visual) is a powerful self-service tool, available 24/7, that helps to filter interactions, redirect communication and reduce waiting queues. KEY BENEFITS: 1.Intuitive, unified and omnichannel interface made for customer engagement 2.Feature rich platform, customizable to your needs 3.Flexible, scalable deployment options (Public Cloud, Private Cloud and On-Prem). #### Who Is the Company Behind OneContact CC? - **Seller:** [Collab](https://www.g2.com/sellers/collab-58132644-e921-4144-be2c-a4303506daa0) - **Year Founded:** 2003 - **HQ Location:** Lisbon, Lisbon, Portugal - **Twitter:** @CollabPortugal 146 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cb9522a849e76eae874778f59d8d744b86a5f03759d3d4ad638d0561c3a6150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcollab&secure%5Burl_type%5D=linkedin_company_website) 110 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are G2 Users Discussing About OneContact CC? - [What is OneContact CC used for?](https://www.g2.com/discussions/what-is-onecontact-cc-used-for) ### [OneCore CRM](https://www.g2.com/products/onecore-crm/reviews) You manage 30-200 agents with Rp 50-500M/month ad spend. But data is scattered across Meta Ads, Google, CRM, dialer, WhatsApp. Reports take 10-15 days. By then campaigns burned millions, leads leaked, teams blamed each other. This costs Rp 90-150M/month in wasted spend and 40% agent time on reports instead of closing. OneCore CRM ends this. — Real-Time Command Center for Heavy Call Operations Built by a COO who lost Rp 1B+ to scattered data. One dashboard for forex, insurance, fintech, P2P lending: ✓ Live KPI Tracker & Wallboard Real-time agent status, performance, call stats. Know who's performing, who needs coaching—now. ✓ Campaign & Agent Intelligence Which campaigns convert. Which agents excel at specific types. Who has too many/few leads. Auto-balance workload. ✓ Marketing-to-Revenue Attribution Track ad spend to revenue. Know true campaign ROI, not just lead volume. ✓ Intelligent Lead Distribution Auto-route to best agents in \<5 min. Lead scoring. Zero leakage. Match agents to campaigns they close best. ✓ Built-in Dialer & Live Coaching Call recording, monitoring, whisper/barge. Save deals real-time. ✓ AI-Powered Insights Call transcripts, auto-summarization, prospect scoring. Actionable recommendations: "Campaign A failing—shift to B." "Agent X excels at insurance—assign more." ✓ 360° Customer View Full interaction history. Every agent has context. End "customer complained 3x but nobody knew." ✓ Automated Reporting Real-time dashboards per role. Know campaign performance in 24-48 hours, not 2 weeks. Save 40-60% time. — Not Data Overload. Actionable Intelligence. Most dashboards drown you in metrics. OneCore tells you what to do next. From reactive to proactive. — Purpose-Built for High-Velocity Call Operations Setup: 1-2 weeks. Start Growing with OneCore Get Free Leakage Calculator | Demo #### Who Is the Company Behind OneCore CRM? - **Seller:** [OneCore CRM](https://www.g2.com/sellers/onecore-crm) - **Year Founded:** 2025 - **HQ Location:** Medan, ID - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f83740287a6e4d30e5959393540ab9c59f2a45dad315832732a024d12763c3d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonecore-crm%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® ### [OnviForce](https://www.g2.com/products/onviforce/reviews) OnviSource delivers its ia.Enterprise suite of solutions as software products, cloud or Software-as-a-Service (SaaS), managed services, or any combination. Our strategy is to offer highly affordable intelligent automation everywhere in the business and for companies of all sizes. Solutions are powered by our hyperautomation platform consisting of AI, analytics and robotic process automation and business process automation. OnviSource ia.Enterprise intelligently automated solutions offer workforce optimization and workforce management (WFO/WFM), multichannel customer engagement analytics, intelligently automated customer survey; inclusive teleservice customer engagement management; process automation through Robotic Process Automation (RPA) and Business Process Automation (BPA) and Intelligent Virtual Agent (IVA). Our ia.Enterprise solutions utilize our multi-engine Artificial Intelligence (AI) software platform and its array of AI techniques to extract actionable knowledge from audio, text and operational data sources to provide a broad range of intelligently automated solutions for call centers and enterprises. OnviSource’s special Advantage Platinum program assures that solutions work for customers’ specific needs by offering a series of customer assistance programs with no obligations. These programs include consultation, proof-of-concept and hands-on operation assistance. OnviSource was founded in 2004 and has experienced consistent growth and profitability. It has a well-established and active customer base across a broad range of industries, such as contact centers, federal-state-local government agencies, financial/banking, debt management, energy/utility, healthcare, answering services, hospitals, emergency/dispatch services, public safety, automobile, telecom, transportation, retail, business/commercial/residential services, IT and construction. OnviSource is headquartered in Plano, Texas (North Dallas area), with an additional operation center in Oklahoma. #### Who Is the Company Behind OnviForce? - **Seller:** [OnviSource](https://www.g2.com/sellers/onvisource-22fe944e-05aa-44cc-86e1-eb9dd143a2d2) - **Year Founded:** 2004 - **HQ Location:** Dallas, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8de0c98767378fe0bebf9e09348c91dcd3f125d3a82ee6db3a1c02b4b94cedfb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonvisource&secure%5Burl_type%5D=linkedin_company_website) 56 employees on LinkedIn® ### [Opus Telecoms](https://www.g2.com/products/opus-telecoms/reviews) Opus Telecoms provides comprehensive business communication solutions whilst delivering technology with purpose. Its product portfolio categories include Unified Communications, IT & Applications, Voice and Connectivity. #### Who Is the Company Behind Opus Telecoms? - **Seller:** [Opus Telecoms](https://www.g2.com/sellers/opus-telecoms) - **HQ Location:** Farnham - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba1079a7054761545653d5bd0c7e6a547e04381faf76520d71c4ef0088c7bfc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopus-telecom-limited&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Opus Telecoms? **["Simple"](https://www.g2.com/survey_responses/opus-telecoms-review-852153)** **Rating:** 5.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/opus-telecoms-review-852153) #### What Are G2 Users Discussing About Opus Telecoms? - [What is Opus Telecoms used for?](https://www.g2.com/discussions/what-is-opus-telecoms-used-for) ### [Orbit Interactive Voice Response](https://www.g2.com/products/orbit-interactive-voice-response/reviews) Orbit™ IVR provides adaptable, dynamic call trees based on utility needs and preferences #### Who Is the Company Behind Orbit Interactive Voice Response? - **Seller:** [Central Service Association](https://www.g2.com/sellers/central-service-association) - **Year Founded:** 1937 - **HQ Location:** Tupelo, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15eb5cac0df0ddb047ffe9fadc870f91dc7d0ca05a60578eb2d7f47940c72109&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcentral-service-association&secure%5Burl_type%5D=linkedin_company_website) 122 employees on LinkedIn® ### [Orbox](https://www.g2.com/products/orbox/reviews) Orbox is a fully customizable IP-PBX, a smart and low-cost solution, designed for any type of company. This solution was developed to increase productivity and reduce costs associated with communications management, operations and maintenance. / Virtual or Physical Appliance / Supports several phone models and multiple operators and its easily integrated to existent centrals. #### Who Is the Company Behind Orbox? - **Seller:** [Orbcom](https://www.g2.com/sellers/orbcom) - **Year Founded:** 2002 - **HQ Location:** Matosinhos, PT - **Twitter:** @OrbcomLda 28 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=999254ab35d370076881b52b198984ba8a826a027beb2cc3f98e2eed87185cd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forbcom-lda%2F&secure%5Burl_type%5D=linkedin_company_website) 79 employees on LinkedIn® ### [Ozonetel](https://www.g2.com/products/ozonetel-ozonetel/reviews) Ozonetel is a leading provider of cloud-based contact center solutions, offering an AI-powered unified customer experience (CX) platform designed to help businesses engage, convert, and retain customers at scale. Serving over 3,500 global brands across various industries, Ozonetel's platform enables organizations to orchestrate customer journeys across multiple touchpoints, facilitating billions of personalized conversations and providing a comprehensive 360º view of the customer lifecycle. Key Features and Functionality: - Omnichannel Engagement: Manage customer interactions seamlessly across voice, chat, SMS, email, WhatsApp, and social media channels, ensuring a consistent and cohesive experience. - AI-Powered Automation: Deploy Voice AI Agents and Agent Assist tools to automate routine tasks, enhance agent productivity, and deliver human-like conversations in multiple languages. - Advanced Call Management: Utilize features such as automatic call distribution (ACD), interactive voice response (IVR), and various dialer options (predictive, power, preview) to optimize call handling and improve operational efficiency. - Real-Time Analytics and Reporting: Access over 70 call center reports and actionable analytics to monitor performance, track customer interactions, and make informed strategic decisions. - Seamless Integrations: Integrate effortlessly with leading CRM and helpdesk platforms like Salesforce, Zendesk, HubSpot, Freshdesk, and Zoho, enabling a unified workflow and enhanced customer data management. Primary Value and Solutions Provided: Ozonetel's platform addresses the challenges of managing complex customer interactions by offering a scalable, cost-effective, and comprehensive solution that reduces hardware dependencies and simplifies agent management, even in remote or distributed environments. By leveraging AI and deep learning techniques, Ozonetel enhances service efficiency, boosts performance, and significantly increases return on investment for its clients. The platform's ability to unify conversations, automate workflows, and provide real-time insights empowers businesses to deliver superior customer experiences, improve retention rates, and drive growth. #### Who Is the Company Behind Ozonetel? - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel 771 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website) 353 employees on LinkedIn® ### [PABXSoft](https://www.g2.com/products/pabxsoft/reviews) PABXSoft is a software provides business managers with the information to improve customer service, raise performance standards, identify fraud, and cut operating costs. #### Who Is the Company Behind PABXSoft? - **Seller:** [PABXSoft](https://www.g2.com/sellers/pabxsoft) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Pakra](https://www.g2.com/products/pakra/reviews) Pakra offers a SaaS platform designed for learning and performance management. #### Who Is the Company Behind Pakra? - **Seller:** [PAKRA Games](https://www.g2.com/sellers/pakra-games) - **Year Founded:** 2008 - **HQ Location:** Columbus, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c4c885d5f15131c2c458a7554d8e9e7346f3b182860b11aee5cd34d258e91a5&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpakra&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® ### [Parlance](https://www.g2.com/products/parlance/reviews) With over 23 years of successful deployments, Parlance is a tested, reliable call management solution. We provide callers friction-free, voice-driven access to the right resources, meeting the caller experience demands of today’s leading organizations. Our voice-enabled call routing service greets each caller with your branded message and allows them to speak naturally to quickly connect to the resources they need. Parlance improves the first step of every caller’s journey by replacing frustrating IVR menus, reducing long hold times, and supporting a better agent experience. While old fashioned IVRs typically have an engagement rate of less than 15%, 85% of callers easily engage and self-serve with our modern voice-enabled solution. Your operators and agents can provide better service to callers who need complex support and empathy because Parlance relieves the burden of routine transfers. Our managed service solution ensures every caller receives immediate access, enables uninterrupted availability, continuously optimizes performance, and reduces operational costs. Parlance Service is comprised of three elements: voice-enabled call routing, directory services, and a partnership that empowers your organization with industry-leading expertise. #### Who Is the Company Behind Parlance? - **Seller:** [Parlance](https://www.g2.com/sellers/parlance) - **Year Founded:** 1996 - **HQ Location:** Woburn, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5471709ce6aeba8a11b84b8364cf70f99a6a71255186988919ec24b28535f8a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fparlance-corporation%2F&secure%5Burl_type%5D=linkedin_company_website) 74 employees on LinkedIn® ### [PEC Insight IVR](https://www.g2.com/products/pec-insight-ivr/reviews) Insight IVR application generator mode, lets users create their own call flows based on their own requirements. #### Who Is the Company Behind PEC Insight IVR? - **Seller:** [PEC Telecom](https://www.g2.com/sellers/pec-telecom) - **Year Founded:** 1984 - **HQ Location:** Aberdeen, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b7260063ef4d967296d897c33f568c4c3ac6d4138dd1445741ad7caaa7b3e8f&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fparwan-electronics-corporation&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [Phonologies Intelligent Assistant](https://www.g2.com/products/phonologies-intelligent-assistant/reviews) Self Service applications built with your Customer in mind #### Who Is the Company Behind Phonologies Intelligent Assistant? - **Seller:** [Phonologies](https://www.g2.com/sellers/phonologies) - **Year Founded:** 2001 - **HQ Location:** Pune, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3cf97ad8e80e369159366e1691f61d6a3117633b135c4d94374ce7259db9c59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fphonologies-india-%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [PineVox](https://www.g2.com/products/pinevox/reviews) With a legacy rooted in two decades of telecom consulting and services expertise, PineVox emerges as a visionary leader in the industry. Our profound knowledge and experience have allowed us to guide numerous organisations of all sizes toward enhanced telecommunication solutions. Throughout the years, we have diligently cultivated and perfected the branches and leaves of our next-generation telecom technology, ensuring it stand tall in all conditions. Whether it's Voice over Internet Protocol (VoIP), in-house PBX solutions, call center solutions or high-speed broadband, PineVox has successfully navigated the diverse landscape of telecommunications. At PineVox, we pledge to deliver robust technology with deep-rooted reliability, access to affordable telecommunication solutions, and an unwavering commitment to excellence in customer service. Our team is dedicated to providing you with seamless migration and integration, ensuring your business reaps the long-term benefits for years to come. With a legacy rooted in two decades of telecom consulting and services expertise, PineVox emerges as a visionary leader in the industry. Our profound knowledge and experience have allowed us to guide numerous organisations of all sizes toward enhanced telecommunication solutions. Throughout the years, we have diligently cultivated and perfected the branches and leaves of our next-generation telecom technology, ensuring it stand tall in all conditions. Whether it's Voice over Internet Protocol (VoIP), in-house PBX solutions, call center solutions or high-speed broadband, PineVox has successfully navigated the diverse landscape of telecommunications. At PineVox, we pledge to deliver robust technology with deep-rooted reliability, access to affordable telecommunication solutions, and an unwavering commitment to excellence in customer service. Our team is dedicated to providing you with seamless migration and integration, ensuring your business reaps the long-term benefits for years to come. Elevate your business to new heights with PineVox, where cutting-edge technology meets unparalleled support. Upgrade your telecommunication infrastructure to PineVox today and experience a future of boundless possibilities. #### Who Is the Company Behind PineVox? - **Seller:** [PineVox](https://www.g2.com/sellers/pinevox) - **Year Founded:** 2009 - **HQ Location:** Harrow, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66938afe1ed7ef5cc13d8cd9cebaa27fa80e90b1fe72871fa2b50c624954da44&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpinevox&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® ### [Plan.com](https://www.g2.com/products/plan-com/reviews) plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox, Tech Track 100 league. #### Who Is the Company Behind Plan.com? - **Seller:** [Plan.com](https://www.g2.com/sellers/plan-com) - **Year Founded:** 2013 - **HQ Location:** Douglas, IM - **Twitter:** @plandotcom 659 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2c28f97eccbd2b5c4f98d332bf2f94406ee4f33ff4c773cfe42c40db316abcf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplan-com&secure%5Burl_type%5D=linkedin_company_website) 153 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/call-center-infrastructure-cci?order=g2_score&page=20#product-list) - [1](/categories/call-center-infrastructure-cci?order=g2_score#product-list) - [2](/categories/call-center-infrastructure-cci?order=g2_score&page=2#product-list) - … - [17](/categories/call-center-infrastructure-cci?order=g2_score&page=17#product-list) - [18](/categories/call-center-infrastructure-cci?order=g2_score&page=18#product-list) - [19](/categories/call-center-infrastructure-cci?order=g2_score&page=19#product-list) - [20](/categories/call-center-infrastructure-cci?order=g2_score&page=20#product-list) - 21 - [22](/categories/call-center-infrastructure-cci?order=g2_score&page=22#product-list) - [23](/categories/call-center-infrastructure-cci?order=g2_score&page=23#product-list) - [24](/categories/call-center-infrastructure-cci?order=g2_score&page=24#product-list) - [25](/categories/call-center-infrastructure-cci?order=g2_score&page=25#product-list) - [Next ›Next ›](/categories/call-center-infrastructure-cci?order=g2_score&page=22#product-list) Spotlight Categories [Bot Platforms Software](https://www.g2.com/categories/bot-platforms) [Demo Automation Software](https://www.g2.com/categories/demo-automation) [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) Similar Categories - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated October 3, 2024 Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity. While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must: - Distribute incoming calls or manage phone number assignment for outbound centers - Manage and store data related to calls, customers, and agents - Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics - Enable managers to track and monitor calls - Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI) Show More