Best Business Instant Messaging Software - Page 9

How Many Business Instant Messaging Software Products Does G2 Track?

Total Products under this Category: 145

Category Stats (Aug 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: HubEngage (+0.26%) - Among all products in this category, HubEngage recorded the largest rating increase compared to last month

Last updated: August 21, 2026

How Does G2 Rank Business Instant Messaging Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 215,900+ Authentic Reviews
  • 145+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Business Instant Messaging Software

G2 Grid® for Business Instant Messaging Software plotting products by satisfaction and market presence

Highlighted products: Microsoft Teams, Slack, Google Workspace, Zoom Workplace, Microsoft 365, Webex Suite, ClickUp, and Connecteam.

Underlying data: [Grid® JSON](https://www.g2.com/categories/business-instant-messaging/grids.json?focus%5B%5D=microsoft-teams&focus%5B%5D=slack&focus%5B%5D=google-workspace&focus%5B%5D=zoom-workplace&focus%5B%5D=microsoft365&focus%5B%5D=cisco-webex-suite&focus%5B%5D=clickup&focus%5B%5D=connecteam)

Sponsored

Hive

Hive is an all-in-one project management software platform that helps teams plan, collaborate, automate workflows, and deliver projects faster. Designed for organizations of every size, Hive combines powerful project planning, task management, team collaboration, and workflow automation tools in one customizable workspace. Whether you're managing marketing campaigns, product launches, creative projects, client work, or cross-functional initiatives, Hive adapts to your team's unique processes. Unlike rigid project management tools, Hive offers flexible workflows, customizable dashboards, and multiple project views so every team can work the way they work best. Hive empowers marketing, operations, product, IT, creative, and remote teams with the tools they need to stay organized and aligned. With customizable workflows and powerful collaboration features, teams can centralize work, reduce manual tasks, and improve visibility across every project. Key capabilities include: - Multiple project views, including Kanban boards, Gantt charts, calendars, tables, and lists - Task management with custom fields, dependencies, milestones, and priorities - Workflow automation to eliminate repetitive work - Real-time team collaboration with messaging, comments, and file sharing - Time tracking, reporting, and analytics - Integrations with hundreds of popular business applications Every organization works differently, which is why Hive is built to be one of the most customizable project management platforms available. Teams can create workflows tailored to their business processes using custom fields, project templates, automations, approvals, and integrations. Instead of forcing teams to change how they work, Hive adapts to existing workflows — helping organizations improve efficiency without disrupting productivity. Hive gives teams the flexibility to manage projects from the perspective that works best for them. Switch seamlessly between: - Kanban boards for agile workflows - Gantt charts for timeline planning - Calendar views for scheduling - Table and List views for detailed task management These flexible project views help teams track deadlines, manage resources, identify bottlenecks, and keep projects moving forward. Hive brings projects, communication, and documentation together in one centralized workspace. Team members can collaborate in real time, assign tasks, share files, provide feedback, and monitor project progress without switching between multiple tools. By combining project planning, collaboration, automation, and reporting in a single platform, Hive helps teams reduce busywork and focus on delivering results. Hive is more than just task management software—it's a scalable work management platform built to evolve alongside your business. As your needs change, Hive continues to expand through new features, integrations, and customer-driven enhancements. With flexible customization, powerful automation, and dedicated customer support, Hive enables organizations to streamline workflows, improve cross-functional collaboration, and execute projects with greater speed and confidence.

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Grupo Chat

Chat That Converts – Launch a Chatroom Platform That Turns Any Website into a Thriving Community, Driving Engagement and Cash. Featuring group chats, one-to-one chats, video and audio chats, and AI—all in one powerful platform.

Who Is the Company Behind Grupo Chat?

Hatchium AI

Hatchium AI is a customer conversation platform for businesses that sell and support on WhatsApp, Instagram, and Facebook Messenger. Teams get a shared inbox with assignment, collision detection, internal notes, and quick replies, so several agents can work one WhatsApp number without missed or duplicate replies. An AI chatbot learns your products, policies, and documents, answers routine questions around the clock, and hands over to a human when a conversation needs one. For e-commerce, Hatchium connects to Shopify in one click: abandoned cart recovery messages with one-tap checkout links, cash-on-delivery confirmation with automatic cancellation of unconfirmed orders, order and delivery notifications, and customer sync. Campaigns, scheduled reminders, voice calling, multi-number sub-accounts, analytics, and CSAT round out the platform. Message costs are passed through at Meta's official rates with zero markup, and plans start at $29 per month with a free trial.

Who Is the Company Behind Hatchium AI?

inCircle

Who Is the Company Behind inCircle?

M360

M360 is an end-to-end marketing solution for shopping centers that streamlines multi-channel marketing execution, delivers personalized messages to shoppers at the most influential moments, and provides user-friendly reporting on KPIs that matter. With M360, shopping centers can build more complete shopper profiles, manage off-property and proximity-based text and email messaging, create automated messaging workflows, and view results in real time – all from a single platform.

Average Rating: 4.7/5.0

Total Reviews: 22

How Do G2 Users Rate M360?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind M360?

  • Seller: Pocketstop
  • Year Founded: 2006
  • HQ Location: Dallas, TX
  • Twitter: @Pocketstop
    794 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®
  • Phone: 877-840-2444

Who Uses This Product?

  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 61% Small, 30% Medium

What Are Recent G2 Reviews of M360?

What Are G2 Users Discussing About M360?

Redeal

Who Is the Company Behind Redeal?

  • Seller: Redeal
  • Year Founded: 2015
  • HQ Location: Stockholm, SE
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®
Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated October 23, 2024