# Best Business Instant Messaging Software - Page 8 ## How Many Business Instant Messaging Software Products Does G2 Track? **Total Products under this Category:** 119 ### Category Stats (Jul 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Jostle (+0.31%) - Among all products in this category, Jostle recorded the largest rating increase compared to last month _Last updated: July 26, 2026_ ## How Does G2 Rank Business Instant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 215,300+ Authentic Reviews - 119+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Business Instant Messaging Software ![G2 Grid® for Business Instant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/business-instant-messaging/grids.png?focus%5B%5D=25592&focus%5B%5D=3437&focus%5B%5D=1434&focus%5B%5D=7372&focus%5B%5D=663&focus%5B%5D=18255&focus%5B%5D=25675&focus%5B%5D=20433) Highlighted products: Microsoft Teams, Slack, Google Workspace, Zoom Workplace, Microsoft 365, Webex Suite, ClickUp, and Connecteam. Underlying data: [Grid® JSON](https://www.g2.com/categories/business-instant-messaging/grids.json?focus%5B%5D=microsoft-teams&focus%5B%5D=slack&focus%5B%5D=google-workspace&focus%5B%5D=zoom-workplace&focus%5B%5D=microsoft365&focus%5B%5D=cisco-webex-suite&focus%5B%5D=clickup&focus%5B%5D=connecteam) **Sponsored** ### Workvivo Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2174&secure%5Bchosen_at%5D=2026-07-29T09%3A49%3A40Z&secure%5Bdisplayable_resource_id%5D=2181&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1192&secure%5Bplacement_resource_ids%5D%5B%5D=2181&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=116295&secure%5Bresource_id%5D=2174&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-instant-messaging%3Fpage%3D8&secure%5Btoken%5D=2f2443e01e00883f859819a5d3168b221b68c6afd141f1980c9c3659657ed948&secure%5Burl%5D=https%3A%2F%2Fwww.workvivo.com%2Flp-hq-digital-workplace%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid-social%26utm_campaign%3Dfy27_gl_paidsocial_g2_wv+hq_clicks_ppc_oisin&secure%5Burl_type%5D=custom_url) ### [Cleariest](https://www.g2.com/products/cleariest/reviews) Cleariest is a team messaging platform that puts transparent communication at the center of how organizations work. Designed with a public-first philosophy, Cleariest encourages teams to communicate in open channels rather than buried DMs, so information stays accessible, searchable, and visible to everyone who needs it. Teams use Cleariest for real-time messaging, channel-based collaboration, file sharing, and rich text communication, with built-in transparency analytics that show how openly a team communicates. Features like channel discovery and full-text search help new team members get up to speed faster and reduce the information silos that slow organizations down. Cleariest is well-suited for teams that value openness, want to reduce "who knows what" friction, and believe that clear, shared communication leads to better collaboration. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Cleariest? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Web Application:** 10.0/10 (Category avg: 9.0/10) - **File Sharing:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Cleariest? - **Seller:** [Cleariest](https://www.g2.com/sellers/cleariest) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Cleariest? **["Calm, Clean UI That Makes Async Work Feel Effortless"](https://www.g2.com/survey_responses/cleariest-review-12787094)** **Rating:** 5.0/5.0 stars _— Evaldas B._ [Read full review](https://www.g2.com/survey_responses/cleariest-review-12787094) ### [WeekMate e-Connect](https://www.g2.com/products/weekmate-e-connect/reviews) Revolutionize workplace communication with WeekMate e-Connect—a cost-effective platform combining instant messaging, secure file sharing, peer collaboration, and voice + video calls. Stay connected in real time across devices with encrypted messaging, quick people search, visual comfort modes, and multi-channel support. Whether collaborating as a team or connecting one-to-one, WeekMate e-Connect ensures your business enjoys fast, reliable, and secure communication anytime, anywhere. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate WeekMate e-Connect? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Web Application:** 10.0/10 (Category avg: 9.0/10) - **Integrations:** 10.0/10 (Category avg: 8.4/10) - **File Sharing:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind WeekMate e-Connect? - **Seller:** [Weekmate](https://www.g2.com/sellers/weekmate) - **Year Founded:** 2021 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c0398db30583fadb296e67b205146a9a86f9a6848d770a78fabc92e164cd245&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweekmate%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Do G2 Reviewers Say About WeekMate e-Connect? _AI-generated summary from verified user reviews_ ##### Pros - Users find WeekMate e-Connect to be **easy to use** , enabling smooth coordination and efficient task updates. - Users value the **smooth communication** of WeekMate e-Connect, enhancing coordination between teams and improving project delivery. - Users rave about the **responsive customer support** of WeekMate e-Connect, making their experience seamless and efficient. - Users value the **easy integrations** of WeekMate e-Connect, making connectivity seamless and efficient. - Users appreciate the **smoother integrations** with email and task boards, enhancing team coordination and project delivery. ##### Cons - Users feel there are **limited customization options** for dashboards and notifications, hindering tailored project management. #### What Are Recent G2 Reviews of WeekMate e-Connect? **["Helpful Tool for Client Projects and Team Collaboration"](https://www.g2.com/survey_responses/weekmate-e-connect-review-11739968)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/weekmate-e-connect-review-11739968) **["How do I use e-connect for my daily administrative work."](https://www.g2.com/survey_responses/weekmate-e-connect-review-11875512)** **Rating:** 5.0/5.0 stars _— Mohammmad Shah A._ [Read full review](https://www.g2.com/survey_responses/weekmate-e-connect-review-11875512) ### [Ava](https://www.g2.com/products/pentabay-software-ava/reviews) Messaging, autonomous AI agent, task tracking, automations, and live calls -- all in one platform. Built for AI coders who want zero project management overhead. **Average Rating:** 3.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Ava? - **Integrations:** 8.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind Ava? - **Seller:** [Pentabay Software](https://www.g2.com/sellers/pentabay-software) - **Year Founded:** 2018 - **HQ Location:** Oakville, CA - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cbf8b58f8a7491b80710683a4e470849cf98890b345b3fed4e6d1c574503e791&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2F35526097&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small ### [convly](https://www.g2.com/products/convly/reviews) convly lets you manage Microsoft Teams messages directly from Slack. Stay focused in Slack while your clients or partners use Teams -\> no switching, no missed messages. convly supports DMs, group chats, meeting chats, images, files, user sync and more. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate convly? - **Integrations:** 10.0/10 (Category avg: 8.4/10) - **File Sharing:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind convly? - **Seller:** [convly](https://www.g2.com/sellers/convly) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74d9edc5835befa1c983926f2c62baa3b56c301755ea83b01b73d1f35abdee4c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconvly&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of convly? **["No More Switching Between Slack and Teams"](https://www.g2.com/survey_responses/convly-review-12982062)** **Rating:** 5.0/5.0 stars _— Luis F._ [Read full review](https://www.g2.com/survey_responses/convly-review-12982062) ### [Heycollab](https://www.g2.com/products/heycollab/reviews) Heycollab is a tool that helps you stay organized, manage tasks, and helps employees collaborate by empowering teams to work together. It's an all-in-one productivity management tool for teams & freelancers that combines collaboration with extensive features to help you manage resources and maintain visibility on projects. You can chat in real-time, share files, manage workflow, and keep your team organized. With Heycollab you can easily break down projects into tasks, set due dates, track team workloads & share files, & images with team members. Use one tool from day 1 to the Deadline to plan & organize projects, communicate & collaborate. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Heycollab? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Heycollab? - **Seller:** [Heycollab](https://www.g2.com/sellers/heycollab) - **Year Founded:** 2017 - **HQ Location:** Las Vegas, US - **Twitter:** @Heycollab27 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2bd02720cb676ef14de5d9c72984771e851cb858c86b023594f5229bb985902b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheycollab%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 75% Small, 25% Medium #### What Are Recent G2 Reviews of Heycollab? **["HeyCollab has revolutionized our project management, making collaboration and productivity seamless!"](https://www.g2.com/survey_responses/heycollab-review-8218786)** **Rating:** 5.0/5.0 stars _— 🌎 Cynthia Ⓥ Cherise M._ [Read full review](https://www.g2.com/survey_responses/heycollab-review-8218786) **["My review of Heycollab after a use of few days"](https://www.g2.com/survey_responses/heycollab-review-10779796)** **Rating:** 4.0/5.0 stars _— Vibhav B._ [Read full review](https://www.g2.com/survey_responses/heycollab-review-10779796) ### [LetsDial](https://www.g2.com/products/letsdial/reviews) Let'sDial, an extraordinary mobile application that revolutionizes international calling. With its remarkable features, Let'sDial enables VoIP calls from blocked countries, seamless SMS receiving and sending, and offers virtual phone numbers from over 100 diverse nations. Experience unbeatable outbound calling rates to more than 200 countries and benefit from Let'sDial's exceptional verification services for social media platforms. Unlock a plethora of additional features and enjoy a cutting-edge communication experience. Let'sDial—where innovation meets connectivity. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind LetsDial? - **Seller:** [Letsdial](https://www.g2.com/sellers/letsdial) - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=247aa67dc10380a4448282e0f90f23a41643c12e4c49db374f6d6588b27008e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fletsdial&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About LetsDial? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy connectivity** of LetsDial, finding it user-friendly for seamless communication. - Users appreciate the **user-friendly interface** of LetsDial, finding it easy to connect with others effortlessly. - Users love the **easy connection** feature on LetsDial, enhancing their overall communication experience effortlessly. - Users appreciate the **user-friendly interface** of LetsDial, making it easy to connect with others effortlessly. #### What Are Recent G2 Reviews of LetsDial? **["Good Expereince"](https://www.g2.com/survey_responses/letsdial-review-11180854)** **Rating:** 5.0/5.0 stars _— Tanya V._ [Read full review](https://www.g2.com/survey_responses/letsdial-review-11180854) ### [#One](https://www.g2.com/products/dream-broker-ltd-one/reviews) #One is a secure communication software offering a range of features to simplify communications and boost productivity. #One combines video meetings and conferencing, chats, instant messaging and file sharing seamlessly into one, cyber secure software. #One enables your teams and external partners to connect and collaborate effortlessly anywhere, anytime. The software caters to businesses, organisations, and individuals seeking a European GDPR-compliant communication platform to secure their communication. Key features of #One: - Online meetings and video conferences — Arrange and host secure online meetings and video conferences for real-time communication and collaboration with colleagues and external partners. Share presentations and important documents and use meeting chat for providing relevant information in written format. - Team chat and instant messaging — Chat with teams with rich group discussions to stay connected and updated on important topics. Connect with colleague via personal one-to-one instant messaging. Keep discussions organized with intuitive replies and chat history. - Rooms — Organise communication with teams and external stakeholders in #One Rooms, designed for streamlined collaboration. Rooms allow users to arrange online meetings, video calls, chats, and document sharing in one place per topic or team, helping teams and project members to stay aligned. Benefits of using #One: - All-in-one communication software — #One eliminates the need to switch between multiple tools by integrating video meetings, video calls, chat, instant messaging, and file sharing into one central platform. - Enhanced collaboration with dedicated rooms — Supports virtual collaboration rooms for departments, projects, or client communication. Each room serves as a centralised hub for messaging, meetings, and document sharing keeping everyone aligned and informed. - Secure and private infrastructure — Hosted in Finland within the EU on Dream Broker’s own server infrastructure, #One is built for organisations that take information security and privacy seriously. #One is audited by third-party experts in order to safeguard users’ data. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate #One? - **Web Application:** 10.0/10 (Category avg: 9.0/10) - **Integrations:** 10.0/10 (Category avg: 8.4/10) - **File Sharing:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind #One? - **Seller:** [Dream Broker Ltd.](https://www.g2.com/sellers/dream-broker-ltd) - **Year Founded:** 2007 - **HQ Location:** Espoo, Finland, FI - **Twitter:** @DreamBrokerLtd 1,380 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63bb3d9f5223704a3a0ddf9ab7ef9a28505f04b16d280cab40036692299c4592&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdream-broker-oy%2F&secure%5Burl_type%5D=linkedin_company_website) 62 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of #One? **["Excellent utility"](https://www.g2.com/survey_responses/one-review-11168107)** **Rating:** 5.0/5.0 stars _— Verified User in Computer & Network Security_ [Read full review](https://www.g2.com/survey_responses/one-review-11168107) ### [Woven](https://www.g2.com/products/woven-brands-woven/reviews) Woven empowers franchisors and franchisees to maximize unit economics at scale by digitally unifying the frontline workforce, connecting the management of people, operations and facilities in a single app. Brands and operators use Woven every day to enable team chat, announcements, file storage, location audits, schedule shifts and allow employees to drive the process, assign tasks, report and resolve maintenance issues, training through a learning management system (LMS), compliance & liability management, people management (with out-of-the-box integrations with all of the top HRIS/Payroll management systems) and so much more. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Woven? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Woven? - **Seller:** [Woven Brands](https://www.g2.com/sellers/woven-brands) - **Year Founded:** 2017 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3b72086008972b1f7b4988801a3e7ec61470e3f3026acfb339abaac0e88c4cf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwoventeam%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Large, 50% Medium #### What Are Recent G2 Reviews of Woven? **["Quick and easy scheduling, so you can spend time on what is most important."](https://www.g2.com/survey_responses/woven-review-7353686)** **Rating:** 4.0/5.0 stars _— Shivam S._ [Read full review](https://www.g2.com/survey_responses/woven-review-7353686) **["Save time and be productive by utilizing meeting using calenders then its a one stop solution"](https://www.g2.com/survey_responses/woven-review-7362241)** **Rating:** 5.0/5.0 stars _— Sourab M._ [Read full review](https://www.g2.com/survey_responses/woven-review-7362241) ### [YouLinc Connect](https://www.g2.com/products/youlinc-connect/reviews) YouLinc is a human-first digital connection agency that specializes in helping professionals generate leads, build referral partnerships, and grow their business through authentic outreach. The agency offers services such as automated marketing, LinkedIn marketing, and online lead generation. Additionally, YouLinc provides content solutions to enhance personal branding and engage potential clients. Their primary clients include businesses and professionals looking to drive revenue and expand their network. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate YouLinc Connect? - **Integrations:** 10.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind YouLinc Connect? - **Seller:** [YouLinc](https://www.g2.com/sellers/youlinc) - **Year Founded:** 2021 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=667e2344042f1ebedac29a81317b97b0b6bfefe5d353440f066b1d394f146dc4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyoulinc%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium ### [Chatplace](https://www.g2.com/products/chatplace/reviews) ChatPlace.io is a SaaS platform for social media and messaging app marketing designed for bloggers, businesses, and marketers, combining AI agents, chatbots, and content creation tools #### Who Is the Company Behind Chatplace? - **Seller:** [ChatPlace](https://www.g2.com/sellers/chatplace) - **Year Founded:** 2021 - **HQ Location:** Lisbon, PT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abbf6cebccc135e4945d88350e35eaae5cbfb07104213e4c92773b7046731066&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatplace%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium ### [Grupo Chat](https://www.g2.com/products/grupo-chat/reviews) Chat That Converts – Launch a Chatroom Platform That Turns Any Website into a Thriving Community, Driving Engagement and Cash. Featuring group chats, one-to-one chats, video and audio chats, and AI—all in one powerful platform. #### Who Is the Company Behind Grupo Chat? - **Seller:** [Grupo Chat](https://www.g2.com/sellers/grupo-chat) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [M360](https://www.g2.com/products/m360/reviews) M360 is an end-to-end marketing solution for shopping centers that streamlines multi-channel marketing execution, delivers personalized messages to shoppers at the most influential moments, and provides user-friendly reporting on KPIs that matter. With M360, shopping centers can build more complete shopper profiles, manage off-property and proximity-based text and email messaging, create automated messaging workflows, and view results in real time – all from a single platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 22 #### How Do G2 Users Rate M360? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind M360? - **Seller:** [Pocketstop](https://www.g2.com/sellers/pocketstop) - **Year Founded:** 2006 - **HQ Location:** Dallas, TX - **Twitter:** @Pocketstop 794 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58cc05031da6095789cb0b710383f677b750976223d9b9586340be3fd2c9bf20&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F387560%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® - **Phone:** 877-840-2444 #### Who Uses This Product? - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 61% Small, 30% Medium #### What Are Recent G2 Reviews of M360? **["The perfect solution to managing a large marketing program!"](https://www.g2.com/survey_responses/m360-review-5082645)** **Rating:** 4.5/5.0 stars _— Casey M._ [Read full review](https://www.g2.com/survey_responses/m360-review-5082645) **["Best tool for marketing!"](https://www.g2.com/survey_responses/m360-review-6780536)** **Rating:** 5.0/5.0 stars _— RISHABH S._ [Read full review](https://www.g2.com/survey_responses/m360-review-6780536) #### What Are G2 Users Discussing About M360? - [What is M360 used for?](https://www.g2.com/discussions/what-is-m360-used-for) ### [Sakari](https://www.g2.com/products/sakari/reviews) All your business texting needs. One easy platform. Sakari is a global communication hub built for sales, marketing, and customer success teams who rely on SMS and MMS to drive real growth and engagement. With Sakari, your team can manage both two-way SMS conversations and 1:many bulk messaging campaigns all from the same platform — no more tech-stack swapping, whether you're closing a deal, running a territory-specific blast, nurturing new customers, or launching a full-scale marketing campaign across the globe. • Reach customers in 190+ countries with local numbers you can buy in minutes, plus compliance support for wherever you're sending. • Flexible phone numbers: Buy new, import an existing number, or enable texting with your office number! • Transparent plans & pricing starting as low as $25/month — no setup fees, no contracts, and no hidden carrier fees or surprise charges (taxes excluded, vary by jurisdiction) • Native integrations with HubSpot, Pipedrive, ActiveCampaign, Aircall, Slack, and Zapier, plus 1,000+ more — built to work seamlessly with your CRM, or as a powerful standalone solution Need more firepower? Sakari offers custom Enterprise contracts tailored to your growth needs. Ready to add SMS to your marketing stack? Start your free trial → https://sakari.io/ **Average Rating:** 4.4/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate Sakari? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind Sakari? - **Seller:** [Sakari](https://www.g2.com/sellers/sakari) - **Company Website:** sakari.io - **Year Founded:** 2017 - **HQ Location:** San Francisco, CA - **Twitter:** @sakari 2,656 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f7824947f89b817d1a888efba8cef2c4f170ac2b57563676a98283e632a4212&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsakari.io%2F&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 83% Small, 17% Medium #### What Do G2 Reviewers Say About Sakari? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Sakari, thanks to its friendly interface and seamless integrations. - Users appreciate the **seamless integrations** of Sakari with existing tools, enhancing workflow and communication efficiency. - Users value the **CRM integration** capability of Sakari, enhancing their workflow and efficiency. - Users praise Sakari's **outstanding customer support** , highlighting responsive and knowledgeable assistance that enhances their overall experience. - Users value the **ease of understanding** offered by Sakari's comprehensive guide that covers all system steps. ##### Cons - Users find the **restrictive contact grouping** frustrating, as it complicates managing contacts across different groups. - Users experience **delays** due to texts being sent to contact owners rather than the original sender, complicating communication. - Users experience a **slight learning curve** initially, but find Sakari to be effective after adjustment. - Users find the **limited customization** options for templates to be a drawback, impacting their overall experience with Sakari. - Users note a **limited variety of templates** , wishing for more customization options to enhance their experience. #### What Are Recent G2 Reviews of Sakari? **["Seamless CRM Integration That Keeps Us Connected"](https://www.g2.com/survey_responses/sakari-review-12400631)** **Rating:** 4.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/sakari-review-12400631) **["Seamless Integrations and Outstanding Support Make Sakari a Standout"](https://www.g2.com/survey_responses/sakari-review-11932974)** **Rating:** 4.5/5.0 stars _— Verified User in Commercial Real Estate_ [Read full review](https://www.g2.com/survey_responses/sakari-review-11932974) #### What Are G2 Users Discussing About Sakari? - [Is Sakari io free?](https://www.g2.com/discussions/sakari-is-sakari-io-free) - 1 comment - [Is Sakari io free?](https://www.g2.com/discussions/is-sakari-io-free) - [How long is Sakari free trial?](https://www.g2.com/discussions/how-long-is-sakari-free-trial) - 1 comment, 1 upvote - [How do you use Sakari?](https://www.g2.com/discussions/how-do-you-use-sakari) - [What is Sakari?](https://www.g2.com/discussions/what-is-sakari) ### [Sideline](https://www.g2.com/products/pinger-com-sideline/reviews) Sideline is an app that puts a reliable 2nd number on the phone you already have. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Sideline? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Sideline? - **Seller:** [Pinger](https://www.g2.com/sellers/pinger) - **Year Founded:** 2005 - **HQ Location:** San Jose, CA - **Twitter:** @pinger 10,950 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b57ab0f816fc50fde1c23e024dc720f16ba4dd2c70054093a8c1dfa5600e71cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F167594%2F&secure%5Burl_type%5D=linkedin_company_website) 112 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Sideline? _AI-generated summary from verified user reviews_ ##### Pros - Users love Sideline for its **excellent customer support** , helping them manage calls without sharing personal numbers. - Users appreciate the **privacy features** of Sideline, allowing them to maintain personal number confidentiality while managing business calls. #### What Are Recent G2 Reviews of Sideline? **["Very useful. A+"](https://www.g2.com/survey_responses/sideline-review-9755569)** **Rating:** 4.0/5.0 stars _— Joseph M._ [Read full review](https://www.g2.com/survey_responses/sideline-review-9755569) **["This is a great tool to have!"](https://www.g2.com/survey_responses/sideline-review-11243246)** **Rating:** 5.0/5.0 stars _— Lisa S._ [Read full review](https://www.g2.com/survey_responses/sideline-review-11243246) - [‹ Prev‹ Prev](/categories/business-instant-messaging?order=g2_score&page=7#product-list) - [1](/categories/business-instant-messaging?order=g2_score#product-list) - [2](/categories/business-instant-messaging?order=g2_score&page=2#product-list) - … - [4](/categories/business-instant-messaging?order=g2_score&page=4#product-list) - [5](/categories/business-instant-messaging?order=g2_score&page=5#product-list) - [6](/categories/business-instant-messaging?order=g2_score&page=6#product-list) - [7](/categories/business-instant-messaging?order=g2_score&page=7#product-list) - 8 - Next ›Next › Spotlight Categories [Email Marketing Software](https://www.g2.com/categories/email-marketing) [E-Signature Software](https://www.g2.com/categories/e-signature) [Contract Management Software](https://www.g2.com/categories/contract-management) [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) [Travel Management Solutions](https://www.g2.com/categories/travel-management) Similar Categories - [Employee Communications](/categories/employee-communications) - [Enterprise Social Networking (ESN)](/categories/enterprise-social-networking-esn) - [Frontline Worker Communication Platforms](/categories/frontline-worker-communication-platforms) [Browse Business Instant Messaging Themes](/categories/business-instant-messaging/themes) ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash") NP Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash) Updated October 23, 2024 Business instant messaging (BIM) software is a real-time, text-based internal messaging platform for businesses. It typically enables users to create small group chats for team collaboration, as well as larger channels for dispersing company-wide information. The rapid nature of these instant messaging products provides an internal space to quickly address coworkers without using informal means such as texting from a personal phone number. This enables teams to share information faster and more efficiently, which can help enhance productivity across the enterprise. Regardless of the device used, BIM platforms provide security features via encrypted messages and channel access control. Similar to [email software](https://www.g2.com/categories/email), BIM software enables users to share files, thread messages, archive conversations, and search internally within chats. A growing number of these products now have artificial intelligence (AI) capabilities, which enable smart replies and auto-responses when activated, as well as sentiment analysis for mood detection with responses. BIM platforms often have integrations with [AI chatbots software](https://www.g2.com/categories/ai-chatbots) and virtual assistant software to amplify productivity, especially in strengthening search capabilities and real-time language translation. AI also reinforces such platforms’ security features by continually monitoring communication channels and detecting threats to the platform. Businesses of all types and sizes use BIM solutions with other products, either alongside them or via integrations. This type of communication software allows for customization based on the company’s needs. It can often be integrated with [productivity bots software](https://www.g2.com/categories/productivity-bots), [video conferencing software](https://www.g2.com/categories/best-video-conferencing-software), [screen sharing software](https://www.g2.com/categories/screen-sharing), [project management tools](https://www.g2.com/categories/project-management-tools) and more. Business instant messaging tools can also be integrated with software such as [employee intranet software](https://www.g2.com/categories/employee-intranet) or [employee engagement software](https://www.g2.com/categories/employee-engagement) as ways to strengthen the employee experience. However, there are standalone BIM solutions available that can integrate other productivity software natively. This allows for further personalization based on the needs of the enterprise. To qualify for inclusion in the Business Instant Messaging (BIM) category, a product must: - Allow users to engage in peer-to-peer conversations, group chats, or channels in an instant messaging format - Provide secure file sharing capabilities - Enable users to search within the channels and chat histories - Track conversation history - Integrate with chatbots, employee intranet, video conferencing or productivity apps Show More * * * ## How Do You Choose the Right Business Instant Messaging Software? ### What You Should Know About Business Instant Messaging Software ### What is Business Instant Messaging Software? Business instant messaging software provide users with instant messaging platforms that allow direct and group messaging capabilities within an organization. These tools aim to facilitate quick conversations between team members. Business messaging tools make communicating with coworkers as easy as chatting with friends on social media or via text. Most business instant messaging options include emoji and GIF capability to promote authentic and natural conversation within the workplace. Key Benefits of Business Instant Messaging Software - Offer instant communication capability between team members - Allow teams to connect regardless of location - Make messages easily searchable - Provide a less formal virtual space for team communication - Connect an organization horizontally and vertically ### Why Use Business Instant Messaging Software? Most modern businesses leverage some type of business instant messaging software. They provide a cornucopia of benefits, making them a mainstay of the modern software stack. **Rapid —** Business messaging tools support employees by bringing instant messaging to a workforce. Teams can rapidly communicate with one another, facilitating collaboration between remote employees, across teams, or across offices. **Informal —** Email etiquette is notoriously difficult to master and can feel unnecessarily formal for simple questions. Business messaging tools allow teams to toss out overly professional decorum and focus on content over etiquette. **Mobile —** All competitive business instant messaging products tout a robust, intuitive mobile application to pair with their desktop offering. Today, business requires people to reachable to support their peers at all times. Business instant messaging platforms are easy to use at work and on the go. **Adoptable —** Instant messaging feels natural for most users at this point. Millennials now constitute the bulk of the workforce, and business instant messaging software is a natural step for this generation. Adoption rates are high since business messengers feel familiar. ### Who Uses Business Instant Messaging Software? Organizations across industries use business instant messengers to connect their employees. The software equips users with a quick, streamlined method of communicating with peers for all topics These platforms provide a time-effective alternative to passive mediums such as email or intrusive in-person meetings. The benefits provided by business instant messaging software are useful to businesses of any size—from three people to 3,000 people. Whether coordinating shifts in a university’s psychology lab or meetings in a Fortune 500 company, efficient communication is paramount. ### Kinds of Business Instant Messaging Software **Stand-alone —** Many business instant messengers are stand-alone products integrations. Dedicated business instant messaging tools sometimes provide additional features like video conferencing, limited VoIP capability, and employee directories to create a comprehensive communication hub. **Embedded —** Instant messaging might come as an additional feature in other types of software or larger collaboration suites. Business instant messaging functionality is often found in [employee intranet software](https://www.g2.com/categories/employee-intranet), [employee engagement software](https://www.g2.com/categories/employee-engagement), or virtual workspaces. Other types of communication software, like [video conferencing software](https://www.g2.com/categories/video-conferencing), can also provide instant messaging. **Industry-specific —** Some business instant messengers are built for specific industries with their unique needs in mind. For example, business instant messaging tools for manufacturing and field service will often include [push-to-talk (PTT) software](https://www.g2.com/categories/push-to-talk-ptt) built in so remote employees have multiple instant communication channels. There are also [clinical communication and collaboration platforms](https://www.g2.com/categories/clinical-communication-and-collaboration) and [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) built specifically for health care organizations. These platforms take patient confidentiality into consideration. Some popular, generalized business messengers have started to create industry-specific solutions or build compliance into their product so they’re available for specific industries. ### Business Instant Messaging Software Features Business instant messaging software share a few basic features across all products. As the space continues to become more competitive, some vendors have added additional communication and productivity features to help their product stand out. **Instant messaging —** Instant, direct messaging is the main feature of business messenger applications. Users can instantly send direct or group messages. Depending on the administrator’s permissions, additional groups can be made by users or administrators. **Status updates —** Users can leave a status attached to their profile to indicate their availability. **Activity feed —** An activity feed is available to update users on new direct messages sent to them or new messages in groups. The feed will sometimes present replies to posts made by the user. **Notifications —** Business messaging tools provide notifications when a user receives a direct message or a message is posted in a group. Additionally, users can turn notifications off or set certain permissions for notifications. **Emojis —** Business messaging apps will often come loaded with emojis. Some applications even allow users to create their own. **Search —** A search bar enables users to use keywords to easily find old messages. **File sharing —** One of the main benefits of business messaging is the ability to easily and quickly share files and documents. Users can send links to documents hosted in the cloud or attach files saved on a desktop. Some tools even integrate with file repositories for streamlined file sharing. **Surveys and polls —** Business messengers often provide simple survey and polling features allowing users to rapidly make decisions within the app. #### Additional Business Instant Messaging Features **Conferencing —** There has been increased effort to include audio and video conferencing functionality within business instant messaging products. When users can quickly move between text-based and audio-based communications, problems are resolved and questions are answered more efficiently. **Knowledge base integration —** Some knowledge management tools serve as connectors between business instant messaging apps and knowledge bases. This type of integration attaches questions to answers then sends both to a searchable knowledge base. **Automatic translation —** Some business messaging applications can automatically translate messages from one language into another via [machine translation software](https://www.g2.com/categories/machine-translation). **Screen sharing —** Business messengers with video conferencing capability often allow screen sharing between conference participants. **AI assistants —** AI assistants are sometimes included in business messaging apps. They guide users to behaviors based on the messages they’ve sent. For example, if a user types to another that they need to meet at a certain date or time, an embedded AI assistant can open a prompt for the user to add an event to their calendar. ### Trends Related to Business Instant Messaging Software **Addition of conferencing features —** Traditionally, businesses relied on one tool for instant messaging and another for video and audio conferencing. This was beneficial since conferencing often includes external entities without access to internal tools. However, more businesses are recognizing the benefits of video conferencing and VoIP for internal use cases. It’s inconvenient for users having a conversation in one application to move to another, even if it would be a more fruitful exchange if they did so. Subsequently, more businesses are looking for instant messaging tools that provide avenues for voice and video conferencing. More business messengers include video conferencing and VoIP capability in their offering, albeit not the best of breed since they’re not the main feature of the product. This may change as more vendors prioritize audio and video conferencing within their products. ### Potential Issues with Business Instant Messaging Software **Contextual inappropriateness —** The convenience of instant messaging in the workplace is often a boon. As useful as business instant messaging software is, it is not always the most efficient or appropriate channel for certain situations. Problems can arise when individuals haven’t created clear distinctions for when it is appropriate to use a business messenger over email or another communication channel. While one-line emails could easily be relayed in an instant messenger, long-form messages with potential external participants aren’t appropriate on a business instant messaging platform. This potential problem can be avoided with the implementation of clear guidelines identifying which communication channels should be used in a given situation. Businesses and organizations should include these guidelines in their onboarding and training process and make them available in a knowledge base for reference. Individuals who don’t use the appropriate channels should be gently reminded to break these habits. ### Software and Services Related to Business Instant Messaging Software [**Productivity bots**](https://www.g2.com/categories/productivity-bots) **—** There are productivity bots built for specific instant messaging software to extend their functionality. Productivity bots can serve as AI assistants if a product doesn’t have one embedded, or provide helpful features that aren’t otherwise available to users on the native platform. For example, productivity bots can add polls or surveys to products that don’t offer them natively, or connect the app to other tools. [**Employee intranet**](https://www.g2.com/categories/employee-intranet) **—** Some employee intranet solutions provide a business instant messaging tool within their product. If one isn’t provided, products often integrate with other popular business messaging options to fill this gap. Users benefit from having instant messaging tools deployed within their intranet since the intranet can serve as a consolidated collaboration and communication suite.