Best AI Customer Support Agents Software - Page 68

ZenBriefr

ZenBriefr is a Zendesk sidebar app that brings AI directly into your support workflow. With one click, agents can generate intelligent ticket summaries, AI-drafted replies with tone control, smart field suggestions, and attachment previews, without ever leaving the ticket. Unlike other AI support tools, ZenBriefr charges a single flat monthly rate. No per-agent fees, no seat limits, your whole team is covered. Key features: AI Summaries: Quick Summary, Escalation Handoff, Resolution Notes, and Auto Detect modes Draft Replies: AI-generated replies with tone selector (Professional, Friendly, Concise, Empathetic) in 9 languages Smart Actions: Auto-suggest ticket fields, priority, type, and detect multi-issue tickets for splitting File & Attachment Tools: inline viewer, OCR text extraction, bulk download Ticket History: requester's past tickets and AI-matched similar resolved tickets

Zens AI

Zens AI is an intelligent customer support platform designed for SaaS teams to transform user feedback into actionable Codex and Multica workflows. Optimize your product development and drive continuous weekly improvements with automated, data-driven insights. FEATURES • Smart Support: Automates customer service interactions to solve user problems instantly. • Feedback Loops: Automatically converts what users say into actionable product updates. • Workflow Generation: Builds custom Codex and Multica workflows from real customer conversations. • Insight Extraction: Identifies recurring issues so your team knows exactly what to fix next. • Progress Tracking: Helps your SaaS team get better every single week. • Team Alignment: Keeps developers and support staff synced on product improvements.

Zentativ

Zentativ is an integrated customer support platform that combines artificial intelligence with human agents to deliver efficient and responsive service. By automating routine inquiries and seamlessly escalating complex issues to human agents, Zentativ ensures timely and accurate assistance across web chat and phone channels. Key Features and Functionality: - Hybrid AI and Human Support: Automates 73% of support queries, allowing human agents to focus on more complex issues. - Smart Routing: Utilizes configurable complexity scoring to route tickets based on sentiment, category, and business hours. - AI Voice Calls: Manages inbound and outbound calls with AI, providing live transcription and AI-powered interactive voice response (IVR). - Webhooks and Integrations: Connects with over 5,000 applications, including Slack, GitHub, Salesforce, and HubSpot, to trigger automations on ticket events. - Knowledge Base Retrieval-Augmented Generation (RAG): Allows uploading of PDFs, documents, and FAQs, enabling AI to provide answers sourced from your content with citations. - Multi-Tenant SaaS: Offers complete data isolation per company, white-label widget customization, custom AI personalities, and per-tenant analytics. Primary Value and User Solutions: Zentativ addresses the challenge of managing high volumes of customer support inquiries by automating repetitive tasks and ensuring human agents are available for complex issues. This approach reduces response times, enhances customer satisfaction, and allows businesses to scale their support operations efficiently without compromising quality. By integrating AI and human support within a single platform, Zentativ provides a comprehensive solution for modern customer care needs.

Zentor App

Zentor App is a GDPR-compliant AI-powered customer communication and automation platform for businesses. It combines an AI chatbot, omnichannel inbox, knowledge base, live human handover, lead capture and workflow automation in one centralized platform. The AI chatbot answers customer questions using connected company content such as websites, documents, FAQs and internal knowledge sources. When human assistance is required, conversations can be transferred to team members together with the complete conversation history. The omnichannel inbox centralizes customer conversations from web chat and email, with additional channels such as WhatsApp, Telegram and SMS available depending on plan and integration. Teams can manage customer communication from one shared interface. Key capabilities include AI chatbot, knowledge base, live handover, omnichannel inbox, lead capture, workflow automation, role-based access control, audit trails, EU hosting and optional on-premises deployment for enterprise customers. Zentor App is designed for SMEs, agencies, service providers and growing businesses that want to automate customer communication while maintaining human control.

Zenvly

Zivvo

Zivvo is a no-code AI agent platform for small businesses with active inbound customer messages. Connect your channels — Instagram DMs, Facebook Messenger, WhatsApp Business, Gmail/SMTP email, web chat, Telegram, LinkedIn comments — and Zivvo replies in under 30 seconds, 24/7, in your brand voice. Every reply is grounded in your real business knowledge (menus, price lists, FAQs, opening hours) and either verified against your knowledge base or escalated to a human — agents never invent facts. Built specifically for service businesses with active inbound volume: restaurants, dental and wellness clinics, yoga and fitness studios, gyms, salons, hotels, real estate, e-commerce stores, training providers, solicitors, accountants, and cleaning services. The platform replaces expensive per-seat customer support tools (Intercom, Drift) and flow-builder chatbots (ManyChat, Chatfuel) with a single AI brain that works across every channel. Free plan available: 2 agents, 50 messages, email and web chat. Pro from £29/mo flat for the whole business — not per seat, not per contact. GDPR-compliant by default with EU data residency.

Zoe AI Agent

Zoe is a WhatsApp AI agent purpose-built for businesses in the MENA region. Zoe handles customer conversations on your WhatsApp Business number 24/7 answering product questions, qualifying leads, booking appointments, recovering abandoned carts, sending payment links, and escalating to your team when needed. Built Arabic-first with full dialect support (Modern Standard Arabic, Lebanese, Khaleeji, Egyptian, Levantine) plus English and mixed-language conversations. Native integrations with Shopify, Zid, Salla, WooCommerce, Google Calendar, and Zoom. Setup takes under an hour with no coding required. Industries served: E-commerce (Shopify, Zid, Salla, WooCommerce), real estate, insurance brokers, clinics and dentists, restaurants, trainers and service providers. You can find the features details along with pricing at www.zoe-agent.com Pricing: Flat $59/month for unlimited bots, users, accounts, conversations, and AI tokens. Free trial is available. Zoe is the leading WhatsApp AI agent for Arabic-speaking markets and MENA-based businesses.

Zoé Call Center

Zoé Call Center is an AI voice agent for customer service and contact centre operations, built by Xpin AI for government and enterprise organisations in the Middle East. It handles inbound calls in natural spoken Arabic, including Gulf dialects, and switches between Arabic and English mid-conversation without losing context. It runs on Xpin AI Voice Technology, the company's own speech engine, rather than a third-party API. Zoé Call Center is designed for organisations with data residency and sovereignty requirements. It deploys inside the customer's own environment, so call data and customer records stay within the organisation's infrastructure and jurisdiction. Deployment options range from private cloud to fully isolated environments, depending on the sensitivity of the workload. It is currently deployed in live service operations handling real customer volume.

Zowie

Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon. Its AI agents hold conversations with customers over chat, email, phone and social media using large language models, and carry out the business operation behind each request, from opening a parcel locker through issuing a refund to logging a ticket on a helpline. They follow the business rules each company sets, so the outcome of every operation is predictable. What makes Zowie different - Accuracy where a mistake costs money. Refunds, claims, payments and identity checks end the way the company's policy says, every time, so customers get consistent decisions and the company keeps full control over every outcome. The reason: Zowie's Decision Engine runs these operations separately from the language model. The model understands the customer and writes the reply; the company's rules decide the outcome, and the same case always gets the same result. - Resolution on the phone, not just in chat. Calls are resolved end to end, from identity check to completed operation, without a human, which takes load off the most expensive channel. Zowie's voice agent already answers InPost's customer hotline in Poland, the United Kingdom and France, one of the largest voice AI deployments in Europe. - Value in weeks, not quarters. A regulated insurer went from kickoff to a live agent in front of customers in six weeks. Customer service teams build and change agents themselves in Agent Studio, and Zowie connects to the systems the company already runs, so no replatforming has to come first. - AI that risk and quality teams can sign off. Every decision can be explained after the fact: Traces records the reasoning and data behind it, Supervisor scores every conversation against the company's standards, and Tester checks each change before it reaches customers. Any conversation can be handed to a person with its full context. - An investment that outlasts today's models. Companies can switch language models or voice providers without rebuilding their agents, and run agents built in-house or by other vendors on the same platform, with the same monitoring and audit trail. What the platform includes - Agent Studio: Flows for processes that must run exactly as designed, Playbooks for conversations that need judgment, and Knowledge for answers grounded in the company's own documentation. Customer service teams work visually; developers connect APIs. - Orchestrator: routes every conversation to the right agent and delivers the answer on phone, web and in-app chat, email, WhatsApp, Messenger, Instagram, or Hello, a conversational interface for websites and apps. - Inbox: the helpdesk where human agents pick up the conversations the AI agent hands over. Works with your stack Zowie connects to CRM, order management and payment systems, contact center platforms such as Genesys, Talkdesk and Amazon Connect, and helpdesks such as Zendesk and Salesforce. It runs as cloud SaaS, in a private cloud or on-premise.

Average Rating: 4.7/5.0

Total Reviews: 70

ZukkoAI

Zukko.AI is an advanced AI-powered sales and customer support platform designed to automate and enhance business communications across multiple channels, including chat, websites, and messaging platforms. By leveraging artificial intelligence, Zukko.AI enables businesses to engage with customers 24/7, providing instant responses, qualifying leads, and facilitating seamless transactions. This comprehensive solution aims to increase conversions, improve customer satisfaction, and reduce operational costs by handling routine inquiries and tasks efficiently. Key Features and Functionality: - AI Sales Agent: Transforms conversations into revenue by automatically qualifying leads, recommending products, cross-selling, upselling, and assisting with payments directly within the chat interface. - AI Customer Support: Automates up to 70% of repetitive customer requests, including inquiries about product details, order statuses, payments, claims, and service-related questions, ensuring prompt and accurate responses. - Enterprise AI Assistant: Deploys secure internal AI assistants that analyze company documents, knowledge bases, and procedures, providing employees with verified answers through role-based access controls. - Unified CRM Integration: Consolidates customer interactions from various channels into a single platform, streamlining communication and ensuring no lead is lost. - Multi-Channel Connectivity: Seamlessly integrates with popular communication platforms such as WhatsApp, Instagram, Telegram, Facebook, and web widgets, enabling businesses to connect with customers on their preferred channels. - Voice Message Comprehension: Understands and processes voice messages, including those in Uzbek slang, allowing for natural and effective communication with a diverse customer base. - Payment Integration: Facilitates transactions by generating payment links through platforms like Payme and Click, enabling customers to complete purchases directly within the chat. Primary Value and Solutions Provided: Zukko.AI addresses the challenges businesses face in managing high volumes of customer interactions by automating routine tasks and providing instant, accurate responses. This leads to increased sales conversions, as the AI sales agent effectively guides customers through the purchasing process. Customer satisfaction is enhanced through prompt support, reducing wait times and ensuring inquiries are handled efficiently. Operational costs are significantly lowered by decreasing the need for large support teams, as the AI handles a substantial portion of customer interactions. Additionally, the platform's ability to integrate with existing CRM systems and communication channels ensures a seamless implementation, allowing businesses to maintain a cohesive and efficient workflow.

Zuqo

Zurvey.io

Zyloassist

ZynfoAI

ZynfoAI is a no-code AI chatbot platform designed to automate business processes, enhance customer engagement, and streamline support operations. By leveraging agentic AI workflows, ZynfoAI enables businesses to deploy intelligent chatbot agents that operate around the clock, capturing high-intent leads and resolving up to 70% of common support queries instantly. Key Features and Functionality: - Intent Analysis & Lead Scoring: Utilizes conversational AI to identify and score high-intent prospects in real-time, enhancing lead generation efforts. - 24/7 AI Customer Service: Automates support by handling ticket intake, FAQs, and customer queries across multiple platforms, ensuring continuous customer assistance. - AI Chatbot Agents: Offers tailored AI chatbot agents that automate tasks such as onboarding, product recommendations, order status updates, and more, catering to specific business needs. - AI Knowledge Base Software: Builds a custom AI-powered knowledge base by syncing with platforms like Notion and Google Docs, providing instant, accurate responses to user inquiries. - Omnichannel Lead Intake Chatbot: Deploys lead intake chatbots across various channels, including WhatsApp, Slack, and websites, capturing and qualifying leads 24/7. Primary Value and Solutions: ZynfoAI addresses common business challenges such as missed leads, repetitive support queries, and inefficient manual processes. By automating lead capture and customer support, it reduces response times, increases conversion rates, and enhances overall customer satisfaction. The platform's no-code setup allows businesses to implement AI solutions quickly, without the need for technical expertise, making it accessible for organizations of all sizes.