---
title: Zoé Call Center Reviews
meta_title: 'Zoé Call Center Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Zoé Call Center works for a business like yours.
date_modified: '2026-09-15'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---


# Zoé Call Center Reviews
**Vendor:** Xpin AI  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)
## About Zoé Call Center
Zoé Call Center is an AI voice agent for customer service and contact centre operations, built by Xpin AI for government and enterprise organisations in the Middle East. It handles inbound calls in natural spoken Arabic, including Gulf dialects, and switches between Arabic and English mid-conversation without losing context. It runs on Xpin AI Voice Technology, the company's own speech engine, rather than a third-party API. Zoé Call Center is designed for organisations with data residency and sovereignty requirements. It deploys inside the customer's own environment, so call data and customer records stay within the organisation's infrastructure and jurisdiction. Deployment options range from private cloud to fully isolated environments, depending on the sensitivity of the workload. It is currently deployed in live service operations handling real customer volume.






- [View Zoé Call Center pricing details and edition comparison](https://www.g2.com/products/zoe-call-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-16+12%3A22%3A52+-0500&secure%5Bsession_id%5D=3151105f-6597-4f2a-809a-fb301bdded45&secure%5Btoken%5D=788e802dfbe19db59a96e9c532017766aa2725c8da2823ab2d1c1f7dcd7c8826&format=llm_user)

## Zoé Call Center Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Dashboard**
- Dashboard

**Speech Recognition**
- Speech Recognition

**Compliance Management**
- Compliance Management

**Autonomous Task Execution**
- Autonomous Task Execution

**Sentiment Analysis**
- Sentiment Analysis

**Data Security**
- Data Security

**Third-Party Integration**
- Third-Party Integration

**Human-in-the-loop (HITL)**
- Human-in-the-loop (HITL)

**Agentic Task Execution**
- Agentic Task Execution

**Natural Language Processing**
- Natural Language Processing

**Conversational AI**
- Conversational AI

**Performance Metrics**
- Performance Metrics

**Interaction Tracking**
- Interaction Tracking

**Knowledge Base Management**
- Knowledge Base Management

**CRM Integration**
- CRM Integration

**Inquiry Routing**
- Inquiry Routing

**Contextual Guidance**
- Contextual Guidance

**Communications Management**
- Communications Management

**Proactive Chat**
- Proactive Chat

**Ticket Management**
- Ticket Management

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

## Top Zoé Call Center Alternatives
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