Top Free AI Customer Support Agents Software - Page 11

Optlo

Take one customer question arriving on your website at 2am. Optlo's agent picks it up, answers from your own material, and where it cannot, says so and puts the thread in front of a person with everything it already knows attached. What is unusual is who pays for the thinking in between: the model call runs on an OpenAI, Anthropic or Google Gemini account registered to your company, so that provider bills you for it and Optlo does not. The material the agent draws on is whatever your team already maintains - site pages, product documentation, help-centre articles - plus answers written by hand for the questions those do not cover. It works in the customer's language and asks a follow-up rather than guessing at one. Its route through a conversation is not improvised. Flows are drawn in a visual editor and every step in them can be opened, changed and audited, so a surprising answer can be traced back to the step that produced it. Where a step needs live data, a secure connector reaches Stripe or any HTTP API to fetch an order or write a record without sending the customer off to a form. The commercial consequence is that two bills arrive instead of one, and both are readable. Optlo invoices the platform. Your AI provider invoices usage, at their rates, against the caps you set in their own console. Nothing is marked up per resolution, and changing model or provider later does not mean changing the support tooling around it. Pricing is a platform subscription based on active conversations and seats. Starter is $19 per month and covers 500 active conversations, 1 seat and 3 workflows. Growth is $59 per month and covers 2,000 active conversations, 3 seats and 8 workflows. A custom plan is available for higher volumes and priority support. Annual billing gives two months free on both paid plans. A 7-day free trial requires no credit card and includes AI usage, so you can evaluate a working agent before connecting a provider account of your own. Optlo suits support and CX teams that are comfortable holding their own AI provider account; teams that would rather not hold one are better served by a bundled tool. The company was founded by Jonas Budelmann and is based in Auckland, New Zealand. Product documentation is published at optlo.com/docs, and online support runs Monday to Friday, business hours New Zealand time.

Oration

Oration is a full-service AI contact center platform that delivers autonomous support across every channel. Born from the world's most demanding BPO environments, Oration has already processed over 25 million calls, proving that AI can handle complexity at a global scale. Be Human at Scale Designed for the high-stakes demands of mid-market B2C businesses, our agents master voice, email, and chat with human-grade precision—delivering measurable CSAT growth while radically reducing operational overhead. Infinite Scale, Zero Friction - Radical Cost Efficiency: Reduce cost-per-contact by 60-70%. - Zero Wait Times, 24/7: Eliminate the 3-5 minute hold times common in traditional support. Oration provides instant, natural responses every hour of the year, in any language. - Infinite Elasticity: Scale to handle 10x volume spikes (like product launches or outages) in seconds. Unlike traditional BPOs that require 8-12 week hiring and training cycles, Oration deploys new capacity instantly. - 100% Automated QA: Traditional managers manually review less than 5% of calls. Oration automatically transcribes, analyzes, and scores every single interaction, ensuring total compliance and quality control. - Hyper-Consistency: AI agents never experience burnout, "bad days," or mood-affected service. Every customer receives the exact same high standard of empathy and brand voice, millions of times over. - Zero Agent Ramp Time: Traditional agents require weeks of onboarding. Oration’s AI "learns" your entire knowledge base and internal systems once, and is immediately ready to resolve complex issues across your entire agent pool. - Proactive Growth: Move from a cost-center to a revenue-driver. Oration handles proactive tasks like abandoned cart recovery and personalized upselling—outreach that is often too expensive to resource with human teams. Enterprise Ready Oration combines massive scale with total control. From Agent QA, Brand Voice and Evaluation suites for consistent conversations to SOC 2, ISO-27001, and GDPR compliance, we provide the enterprise guardrails needed to automate with total confidence.

Average Rating: 4.6/5.0

Total Reviews: 4

Rapidflare AI Agents

Rapidflare is an AI agent platform specifically designed for companies that sell and support complex and technical products, such as electronics, semiconductors, industrial automation, physical security, and connected devices. This innovative solution transforms dense documentation, specification sheets, schematics, and manuals into a searchable, Product Intelligence Layer. This enables internal sales teams, customer success teams, channel partners and customers to access precise technical answers quickly, eliminating the need to sift through extensive PDFs or wait for input from engineers. The target audience for Rapidflare includes organizations operating in industries where technical expertise is essential for product selection and customer support. These industries often deal with intricate product details that can overwhelm teams lacking immediate access to relevant information. Rapidflare addresses this challenge by providing a platform that allows users to engage with their documentation in a more intuitive and efficient manner. This capability is particularly beneficial for sales teams who need to respond to customer inquiries swiftly, as well as support teams tasked with troubleshooting complex issues. Key features of Rapidflare include its ability to reason over schematics and diagrams, a functionality that sets it apart from many other AI tools that primarily focus on text-based information. This unique capability allows users to derive insights from visual data, enhancing the overall understanding of technical products. Additionally, every answer provided by Rapidflare is traceable back to a real source, ensuring that team members can trust the information they receive. This reliability is crucial in environments where accurate data is essential for decision-making and customer interactions. The benefits of using Rapidflare extend beyond just providing answers. By streamlining the process of information retrieval, the platform contributes to faster product selection and shorter technical sales cycles. Teams can respond to inquiries more efficiently, leading to improved customer satisfaction and increased sales opportunities. Furthermore, with a shared knowledge base that all team members can access, organizations can foster a culture of collaboration and continuous learning, ultimately enhancing their overall operational effectiveness. Rapidflare serves as a vital tool for companies aiming to navigate the complexities of technical product sales and support with confidence and agility.

Average Rating: 4.7/5.0

Total Reviews: 5

Recepso

Recepso is an AI voice receptionist built for small businesses that can't afford to lose a call. When a customer calls after hours, during a job, or while the line is already busy, most small businesses lose that lead to voicemail — and the caller just dials the next business on Google. Recepso answers instead: a 24/7 AI phone agent that picks up every missed call, has a real conversation with the caller, and books the appointment directly onto the business's calendar. Recepso was built specifically for service businesses where missed calls mean missed revenue — plumbing, HVAC, electrical contractors, law firms, real estate agencies, and medical practices. Each industry gets purpose-built call handling: a plumbing call about a burst pipe gets triaged as an emergency and routed to on-call dispatch; a law firm call gets sorted into new-client intake versus an existing case update, with the right confidentiality boundaries; a real estate call about a listing gets the right disclosure rules automatically. This isn't a generic chatbot script — it's an AI receptionist that understands the specific way each industry's phone rings. Once connected, Recepso's AI answers in a natural, professional voice, speaks fluently in both English and Spanish without the caller needing to ask, and books appointments straight into the business's existing calendar (Cal.com or Calendly) — no back-and-forth, no games of phone tag. Business owners and staff get instant text notifications for urgent calls, dropped calls that need a callback, and daily call summaries, so nothing falls through the cracks even when nobody's near the phone. For a small business, Recepso replaces the choice between hiring a full-time receptionist, paying for an after-hours answering service, or simply losing the call — at a fraction of the cost of either, with coverage that never calls in sick, never takes a lunch break, and never misses a night or weekend shift. Setup takes minutes: connect a phone number, tell Recepso about your business and services, and it starts answering. Recepso is built by a small, founder-led team focused on solving one problem well: making sure every call a small business receives turns into an opportunity, not a missed one.

Reepli.ai

Reepli.ai is an AI-powered automation platform for WhatsApp Business, designed for small businesses, artisans, independent professionals, coaches, and local merchants. It connects to your existing WhatsApp Business number and uses AI to reply to customers 24/7, qualify leads, book appointments, send automatic confirmations and reminders, manage a built-in CRM, collect Google reviews, and even generate an AI-powered website with SEO. Reepli.ai is a certified Meta Tech Provider, fully GDPR-compliant, with data hosted in Europe. It replaces a traditional secretary at a fraction of the cost (starting at €79/month), with no setup in under 15 minutes, no engagement, and a flat, predictable monthly price (no per-message or per-conversation fees).

Relay by Switch Labs

Relay is an AI-native help desk and customer support platform built by Switch Labs. It combines modern customer service tools with intelligent automation to streamline support workflows without per-seat enterprise pricing. Key features include a Smart Inbox with AI-powered ticket routing and prioritization, comprehensive customer profiles with full interaction history, multi-channel communication tracking (email, chat, web forms), a self-service knowledge base, workflow automations and smart rules, quick-response macros and templates, third-party integrations, SLA management, analytics and reporting dashboards, and AI-powered assistance throughout — from suggested replies to summarization to sentiment analysis. Designed for small businesses and startups who need enterprise-grade support tools without the complexity. Sales CRM features are included at every paid tier — no separate sales plan required. Pricing: Free tier with core ticket inbox and AI smart replies; Pro $19/user/month adds automation, SLA management, custom branding, advanced AI, and 14-day free trial; Enterprise $39/user/month adds SSO, audit logs, dedicated support, and custom integrations.

Replai

Replai is a WhatsApp AI assistant for small businesses. It pairs to the WhatsApp number you already use by scanning a QR code, the same way WhatsApp Web does, so there is no Meta Business API application, no new SIM and no per-conversation fees. It answers customers from a knowledge base you supply as pasted text, a website URL, or a PDF, DOCX or TXT upload, covering prices, hours, delivery and policies. If an answer is not there it says it will check with the team rather than inventing one. It transcribes voice notes, reads photos such as receipts and product screenshots, and replies in the customer's own language, detected per message. Qualified leads go to Google Sheets, and a second AI flags complaints, scams and abuse for a human. Owners can take over any chat, set office hours, and run outbound campaigns with merge fields, rate limiting and automatic STOP handling. Pricing is flat and includes the AI cost: a 7-day free trial with no card, then from $19 a month.

Repliant

Repliant is an advanced customer experience (CX) platform designed to unify and streamline customer interactions across multiple channels. By integrating voice, messaging, and multi-step actions into a single agent layer, Repliant ensures seamless communication and efficient resolution of customer inquiries. This consolidation eliminates the need for disparate systems, providing a cohesive and responsive customer service experience. Key Features and Functionality: - Unified Agent Layer: Combines voice, messaging, and multi-step actions across all customer channels, ensuring consistent and efficient interactions. - Seamless Integration: Connects effortlessly with existing CRMs, support desks, and legacy systems, maintaining continuity and leveraging current infrastructures. - Consistent Customer Memory: Maintains a single, comprehensive memory of each customer across all platforms, enabling personalized and informed responses. - Efficient Resolution: Focuses on resolving customer issues directly rather than merely routing tickets, enhancing satisfaction and reducing response times. Primary Value and Solutions Provided: Repliant addresses the common challenges of fragmented customer service systems by offering a unified platform that streamlines interactions and resolutions. By collapsing multiple communication channels into a single agent layer, it reduces the complexity and inefficiencies associated with managing separate systems. This approach not only enhances the customer experience by providing timely and consistent support but also optimizes operational efficiency for businesses, leading to improved customer satisfaction and loyalty.

Representative24

Representative24 is an AI-powered CX platform that helps businesses deliver fast, secure, and personalized support 24/7. Unlike basic AI chatbots, Representative24 is agentic: It connects directly with your systems through API, automating real tasks without human intervention. Your customers get instant, multilingual responses about your products, pricing, FAQs, and policies across your site, app, WhatsApp, and Facebook. Designed with security and compliance in mind, it allows companies to deploy AI safely in regulated environments, with features such as encrypted API connections, user verification (email + OTP), and seamless handoff to human agents when needed. With Representative24, businesses of any size can access enterprise-grade AI support capabilities—without the cost and complexity of building custom solutions.

Resolve247

Resolve247 is an AI-powered customer support platform that helps businesses answer more customer questions while reducing the workload on their support team. We handle an average of 82% of customer queries, without you having to switch help desk. Resolve247 combines two AI support tools in one plan: Resolve247 is built around accuracy, with safeguards designed to prevent AI from making up answers, source citations, and seamless human handover when the AI is unsure. AIChatbot answers your customers 24/7. Embed it on your website or add it inside your existing live chat widget. It is trained on your website, help docs and knowledge base, so it answers in your words, shows the source behind every answer, and hands over to a human whenever the customer asks or when it is not sure. On average the AI can handle 82% of customer queries. ResponseAssistant drafts replies directly inside your existing inbox. It learns from your knowledge base and your past conversations, so drafts land in your tone of voice. Your team reviews and sends in one click, cutting reply time by around 50%. It works alongside the tools businesses already use, including HubSpot, Help Scout, Crisp and Front, and can be set up in minutes without replacing your existing support system. Live in minutes, not weeks. Point it at your website or help docs, match it to your brand, and embed. Setup is three steps and we auto-train the AI for you. Every plan includes personal onboarding, no extra charges. Pricing starts at $35/month with a 30-day free trial and no credit card required. Predictable flat-rate pricing, not per-resolution fees that spike with your volume. Recognized as Best AI Customer Support Solution 2026 by SME News, and listed as an Up & Coming provider in the 2026 CMP Research Prism for Chatbot / Virtual Agent.

RespondeYA

RespondeYA is LIA, an AI assistant for small businesses in Spain: clinics, beauty centres, hotels, accounting firms, garages and online shops. LIA picks up the calls you miss today: when the line is busy, when you are with a customer, or after closing time. It says it is an AI from the first greeting, answers with your business information, takes the appointment request or the order and notifies you right away. On the phone it can offer real free slots and book them in your Google Calendar if you connect it. Your dashboard keeps a written summary of every conversation. The same assistant answers WhatsApp and your website chat. WhatsApp is included in every plan (Meta charges its own per-message fees separately). It works on your existing number through call forwarding. Spanish, English, French and German. Data is stored in the EU. From €99/month plus VAT with 1,000 call minutes. Text-only plans from €49/month. No setup fee, no lock-in. 14-day free trial (card required).

Rindee

AI calling for service businesses. Answer every call, book appointments, win back customers. Rindee answers inbound calls 24 hours a day, books appointments during the call, and runs outbound campaigns — combining an AI answering service, appointment scheduling, and outbound calling on one prepaid wallet. Service businesses such as dental practices, veterinary clinics, salons and beauty studios, home services and trades, auto services, and law firms miss a large share of their inbound calls: the front desk is busy with a client, it is after hours, or it is the weekend. Every missed call is a booking that can go to a competitor. Rindee answers every call and books the appointment live, so a missed call becomes a captured customer. The AI receptionist handles calls across multiple branches and detects the caller's language and replies in it — 70+ languages, with nothing to set up, switching if the caller switches mid-call. English and Spanish are the ones tested most heavily on live calls. Eight voice options are available. Each call returns a stereo recording, a full transcript, an AI summary, an outcome classification, and extracted structured data. Calls can be transferred to a human, warm or cold, when a caller needs one. Appointment scheduling runs on a native calendar with a REST API and optional Google Calendar sync. Staff book in the dashboard, external tools book over the API, and customers book through a public online booking page or during the call. Outbound calling supports bulk campaigns and drip enrollment from dynamic segments, respecting business hours, pacing limits, and opt-outs — useful for reminders, follow-ups, and reactivation. There are two ways to get a number. Most customers keep the one they already have by connecting the carrier they already use — Telnyx, Twilio, or any SIP trunk — with no porting and no migration weekend. If you would rather not set up a carrier account, Rindee can provide a number instead; tell us which country you need. Pricing is usage-based: a $0.03 per minute platform fee plus AI usage at cost, or optional monthly plans from $19. Inbound answering is never capped — Rindee answers every caller at once, on pay as you go and on every plan. Plans differ by included minutes, locations, seats, and how much outbound calling runs at once; API keys and webhooks are available on the Business and Scale plans.

Rinqly

Rinqly is an AI receptionist platform for small businesses. It answers every inbound call 24/7 with a natural human-sounding voice, answers questions from your own knowledge base, and books appointments directly into Google or Outlook Calendar. Beyond the phone, Rinqly includes a website chat widget powered by the same knowledge base, and outbound calling for reminders, follow-ups, review requests and win-back campaigns - one platform for all three channels, with bundle discounts up to 25% when you combine them. Setup takes minutes: paste your website URL, Rinqly learns your business automatically, you pick a voice, and you're live. It integrates with 15+ tools including HubSpot, Salesforce, Pipedrive, Slack, Zapier, Mailchimp and ActiveCampaign, and syncs every call and chat to your CRM. Built for dental clinics, law firms, home services, salons, real estate and 18+ industries. Plans from $49/month with a free trial, no credit card required.

Roddely

Roddely is an AI customer service agent for online stores in Egypt. It replies to customers on WhatsApp, Instagram, Messenger, Telegram and website chat from one shared inbox, in Egyptian Arabic by default and in English when the customer writes in English, and it understands Franco and voice notes. It answers Facebook and Instagram comments publicly or in a private message. It connects to Shopify, WooCommerce and EasyOrders to answer order-status questions from live order data, reply from the store's products, prices and stock, and confirm cash-on-delivery orders on WhatsApp. Conversations that need a person are handed to the store's team in the same inbox. Roddely is a Meta Tech Provider for the WhatsApp Business Platform, and stores connect their number through Meta's Embedded Signup.

SikloAI

Embeddable AI support agent for your website. Bring your own AI key — Anthropic, OpenAI, Groq, or Gemini — and pay your provider directly, at cost. Long Description (main body): SikloAI is an embeddable AI agent you drop on your website with a single script tag. Point it at your own knowledge base — docs, FAQs, product pages — and it answers customer questions, qualifies leads, and can take action across your connected apps (Gmail, Calendar, Drive, Slack, GitHub, Notion), all grounded only in the material you give it. If it doesn't know the answer, it says so instead of guessing, and every answer cites its source. What makes SikloAI different from most AI chatbot tools: you bring your own API key (Anthropic, OpenAI, Groq, or Gemini), and your AI usage is billed directly by that provider to you, at their published rates. SikloAI never resells AI usage as "credits" with a markup, and never throttles you with per-action caps or training-data-size limits — the two most common hidden-cost complaints in this category. Groq and Gemini both offer a free tier, so it's possible to run SikloAI with $0 in AI costs. Plans start with a 14-day free trial (no credit card, 50 messages included) and scale to $49/mo for a full workspace with all 11 AI skills, or $99/mo for agencies who want to white-label and resell to up to 5 clients. Let me know once you're on the actual G2 form and I can help fit these into whatever their exact field lengths turn out to be.