# Relay by Switch Labs Reviews
**Vendor:** Switch Labs  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)
## About Relay by Switch Labs
Relay is an AI-native help desk and customer support platform built by Switch Labs. It combines modern customer service tools with intelligent automation to streamline support workflows without per-seat enterprise pricing. Key features include a Smart Inbox with AI-powered ticket routing and prioritization, comprehensive customer profiles with full interaction history, multi-channel communication tracking (email, chat, web forms), a self-service knowledge base, workflow automations and smart rules, quick-response macros and templates, third-party integrations, SLA management, analytics and reporting dashboards, and AI-powered assistance throughout — from suggested replies to summarization to sentiment analysis. Designed for small businesses and startups who need enterprise-grade support tools without the complexity. Sales CRM features are included at every paid tier — no separate sales plan required. Pricing: Free tier with core ticket inbox and AI smart replies; Pro $19/user/month adds automation, SLA management, custom branding, advanced AI, and 14-day free trial; Enterprise $39/user/month adds SSO, audit logs, dedicated support, and custom integrations.






- [View Relay by Switch Labs pricing details and edition comparison](https://www.g2.com/products/relay-by-switch-labs/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-07+00%3A22%3A33+-0500&secure%5Bsession_id%5D=ae6e255e-090e-4ac9-a6ad-e046422f5bd1&secure%5Btoken%5D=264ec974c2b5d2bd52ebc12e2888f175fa0307eaa70d96081dfbe6680070266f&format=llm_user)

## Relay by Switch Labs Features
**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Customer Interaction Automation - AI Customer Support Agents**
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Automation**
- Customer Interaction Automation
- Feedback Collection

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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