Optlo is a software company in Auckland, New Zealand, founded in 2026 by Jonas Budelmann, who previously founded the product-onboarding platform HelpHero. Its first product, an AI customer-support agent for websites, went on sale in June 2026. The company sells to support and CX teams at SaaS and online businesses. Its commercial position is that the buyer, not the vendor, should hold the AI provider account: Optlo charges a subscription for the platform, while the customer contracts with OpenAI, Anthropic or Google directly and is billed by them for model usage. Optlo does not resell tokens and takes no margin on them.