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Sprinklr

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2,177 reviews
  • 4 profiles
  • 29 categories
Average star rating
4.2
#1 in 2 categories
Grid® leader
Serving customers since
2009

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Sprinklr Reviews

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Profile Name
Star Rating
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765
188
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30
Pooja P.
PP
Pooja P.
07/03/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Sprinklr Service: Enhancing CRM and Competitor Analysis

I use Sprinklr Service for managing customer support and it's a CRM tool that enhances customer insights and assists with trend analysis and development. I appreciate its capability for proactive listening across multiple channels like Twitter, Facebook, Instagram, and LinkedIn. I also like its benchmarking, engagement-to-marketing features, and the competitor analysis feature that helps keep a tab on competitors. Additionally, the setup was very easy and I found the support service to be great.
Shafat Z.
SZ
Shafat Z.
07/03/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller

Insightful Analytics That Strengthen Customer Care

Insight and helps us with the analytices of the customer care
Ahmed E.
AE
Ahmed E.
Project Manager at ADX CX, CCaaS, BPO, Customer Journey, Contact Center Operations, Business Development, Training, Leadership, QMS, CRM, AI, Cloud Solutions, Sales & Marketing
07/02/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Boosts Social Media Efficiency, User-Friendly Setup

I like the adaptability of the Sprinklr Social platform and the tools it offers, especially the AI and the LLM. The way it segregates chats and sentiments is really valuable. It helps us enhance our customer experience by focusing on the pain points and complaints customers may have, providing very good reporting on the issues our customers face. The setup was pretty straightforward without the need for complicated technical background or integration. It was just button play, making it very smooth.

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HQ Location:
New York

Social

@Sprinklr

What is Sprinklr?

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.

Details

Year Founded
2009
Ownership
NYSE: CXM