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Sprinklr

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2,115 reviews
  • 4 profiles
  • 29 categories
Average star rating
4.2
#1 in 3 categories
Grid® leader
Serving customers since
2009
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Sprinklr Reviews

Review Filters
Profile Name
Star Rating
1116
748
183
40
28
Zaria  S.
ZS
Zaria S.
02/16/2026
Validated Reviewer
Verified Current User
Review source: Organic

Robust, Intuitive Hub for Managing Customer Engagements Across Social Channels

Sprinklr’s Care Console is central to my daily workflow, serving as a robust and dependable hub for managing customer engagements. Its intuitive interface streamlines the review and response process, allowing me to maintain high-quality interactions across multiple social channels with significant ease.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
02/11/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Highly Customizable Reporting, Slight Learning Curve

I like using Sprinklr Social for its reporting and dashboards, especially the listening module, which is great for tracking mentions and the sentiment around the brand. I find the dashboards highly customizable and offer a lot of use cases.
Scott W.
SW
Scott W.
Social Media & Marketing at Garmin
02/10/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intuitive Yet Needs Faster Editorial Updates

I find Sprinklr Social to be intuitive and robust in capability. Adding assets and creating posts is easy and possible with just a few clicks, and I'm always learning something new about what's possible within the software.

About

Contact

HQ Location:
New York

Social

@Sprinklr

What is Sprinklr?

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.

Details

Year Founded
2009
Ownership
NYSE: CXM