What is the best way to educate the person ( e.g. DB administrator or IT manager) who are unfamiliar with this software, what to begin with? Are there any webinars or video guides or are that enough the guides in the software itself?
More and more people start to use mobile devices to do their work such as email and connferecen and even trading.
We now have the needs to manage not only computers but also mobile phone and tablets.
Please, simplify the way to receive support, last time I tried, nobody helped me because I was on a different country and in my local support nobody answered. I used the public contact format and it took 3 WEEKS! To receive any reply.