The philosophy implemented is "Is it is not in Worketc, it does not exist!" Live and breath this ;-) But really there are huge benefits to productivity increase. Employees don't have to reach out to employees everything they have a question, they can reach out to Worketc and how your company has set it up. This saves everyone time! No more searching around for information. Also something of importance, keeping all documents and information in a single location, is the single most important thing to me. This cuts down on customer support case resolution. We answer the same questions many times, and we can used canned responses and locate documents apply those to a support case and move down the road. No wasting time.

Its a complete solution with all the variables any organization needs that bills by task, to do or project. Manage all clients and contacts, lead management, quoting, project management, invoicing, expenses, and help desk.

I really like the fact that WORK[etc] is more than just a CRM system to keep all of our contacts in one place. We utilize this system for everything from building out our sales leads to the backstage process for each of our services and engagements. Everything is able to connect with each other and everyone on our team is able to access all of the information from one location. It's also been great at improving our communication in the office. We are able to start discussions under calendar events, contact names, firms, leads as well as projects to ask critical questions and provide quick updates. This also allows for all of our communications to be captured in one place where we can look back at them in the coming years if we need a refresher.