The fact that I can easily find customer information. I can locate customers easily. I can follow up easily. I can alter information easily. I can enter a new lead or change information. I can also look at correspondence.

This is the most comprehensive SaaS tool I've been able to find for managing operations of my geographically distributed, multinational digital services firm. It has all the things I need from CRM to PM to Accounting and Support all under one interface, with mobile apps so I can work from the field as well as from my office. No other product I have located can provide as much of what we need in a single place as this tool does.

I like this software because it is very easy to use and you can do many things with it: project management, CRM... It's like having many software integrated in one. My favorite feature is project management. It's kind of like using MS project but in more simple. I alo like being able to transfer emails from Outlook to WORK[etc] thanks to the add-in feature. It helps keeping track of who said what to who. Moreover, other people of the company can see the discussion without having to receive all the emails !