The best thing about Velaris is that the platform aggregates all customer data in one place. This makes managing the data 10 times easier. Additionally, the platform allows you to pull reports on adoption, usage and customer segments. This helps our teams to gain a deep understanding of our customer and track their progress as well. The Trending Topics AI feature is particularly useful for pulling reports on qualitative data.

Velaris has been a fantastic CS platform to manage our customers. Its AI account summarizer is a huge timer. It has cut down the time taken to learn about the full background of an account. The drag-and-drop automation builder also makes automating processes super easy to create.

Velaris’ customer health score and customer views feature are fantastic. They help my team gain a deeper understanding of our clients. The AI meeting agent is also super helpful. With this, none of us has to rewatch recordings of any of our meetings because this feature will share the meeting summary and notes with us as soon as the meeting ends.