Velaris has been a fantastic CS platform to manage our customers. Its AI account summarizer is a huge timer. It has cut down the time taken to learn about the full background of an account. The drag-and-drop automation builder also makes automating processes super easy to create.

Velaris’ customer health score and customer views feature are fantastic. They help my team gain a deeper understanding of our clients. The AI meeting agent is also super helpful. With this, none of us has to rewatch recordings of any of our meetings because this feature will share the meeting summary and notes with us as soon as the meeting ends.

Velaris has everything you could ask for in a CS platform. The health scores, playbooks, automations, success plans and AI features allow us to manage customer journeys end-to-end while responsive to churn and expansion readiness. The support is also amazing - we have our own dedicated Slack channel and are always in contact with our CSM who is extremely responsive and helpful.