Velaris allows us to proactively manage our customers with health scores, playbooks, success plans and automations With all of our customer data consolidated inside Velaris, we are able to reliably predict churn and renewals. All my work now lives inside Velaris and we have seen many efficiency gains since beginning to use the platform.

There is an AI tool that automatically summarizes risk and opportunities in call transcripts. Saves me a lot of time from having to rewatch recordings

Velaris has been great for centralizing all of our customer information. We no longer need to switch between tools to understand what’s going on with our customers. We use it everyday to get a pulse on our customers, understand pending tasks and record our interactions. Their meeting summary feature is absolutely fantastic. We use Gong for our sales calls but most of the time the summaries it produces are generic and not very helpful for Customer Success. Velaris’s AI tool, though, does an assessment of each call outlining risks and opportunities as well as action items, and most of the time these are very relevant and actionable, and saves us a lot of time. Also, the support they have given us has been fantastic. The Velaris team handles the implementation and they do everything they can to make sure we are well integrated with the rest of our tools