I like the automations I can make and the CSATs I send with Velaris because it makes my team's work faster. Velaris adjusts well to our complicated hierarchy, and their implementation and customer success teams are the best in the business. Sahas from their implementation team made the initial setup very easy and clear.

Velaris has been an excellent partner for our CS operations. The platform is smart, intuitive, and genuinely easy to use and configure. The Velaris team is extremely responsive and thoughtful. They quickly grasp our needs and stay proactive about implementing improvements that help drive our adoption of the platform. One thing I especially value is that their team manages the automation setup on our behalf, which lets us stay focused on strategic planning and operational improvements instead of getting pulled too far into technical configuration. Our onboarding was smooth and efficient. Sahas did a fantastic job leading the implementation and making sure everything was set up correctly from day one. Since then, our CSM, Hassan, has been excellent at helping us continuously optimise how we use the tool and ensuring it keeps evolving with the needs of our CS team as we grow. The Copilot functionality is particularly impressive. It gives a clear, comprehensive view of account health by bringing together insights from multiple customer touchpoints, making it much faster for our team and leadership to understand what’s happening in each account. In addition, the Velaris Data team has been very effective in supporting us with customised dashboards that help us track performance and make better, more informed decisions.

I've spent years working in tools like ChurnZero and others in the CS space. Velaris is built differently, and I mean that in the best way. It doesn't try to replicate what's come before — it rethinks the experience entirely, and the result is something that delivers significantly more value while being far easier to use and customize to your actual business needs. From day one, the UI just makes sense. My team of CSMs lives in the tool, and the learning curve was minimal. When a platform gets out of the way and lets your team focus on customers rather than fighting the software, that's a win. The support has been second to none. Every customization request, unique business need, and issue we've surfaced has been met with real responsiveness — not canned responses or endless ticket queues. Coming from platforms where customization meant months of back-and-forth or expensive professional services, this has been a breath of fresh air. The integrations — particularly with Gong — have made Velaris our central application. Having conversation intelligence surfaced directly in our CS workflows means we're walking into every customer interaction informed. And then there's the AI Copilot, which deserves its own mention. It goes well beyond drafting emails. It provides a full AI functionality overlay across our entire customer base, helping us surface insights, identify risk, and make proactive decisions at a scale that wasn't possible before. It's shifted how our team operates from reactive to genuinely predictive.