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UserVoice

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253 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.5
Serving customers since
2008

Profile Name

Star Rating

185
59
6
2
1

UserVoice Reviews

Review Filters
Profile Name
Star Rating
185
59
6
2
1
Taylor J.
TJ
Taylor J.
Senior UX Researcher at Chili Piper 🌶
12/20/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great tool for customer feedback and requests - we're just scratching the surface

UserVoice makes it easy to collect and organize requests from our users. My favorite feature is that CSMs can submit feedback on behalf of a user, so we always have a way to quantify a feature request with the accounts and users that want it. It's then incredibly easy to contact those users when we're working on that feature or need additional information in the process
Dan T.
DT
Dan T.
12/20/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great platform for unbiased Customer Feedback

The UserVoice platform was easy for us to implement, and we integrated it into our partner community to solicit feedback from our dealer partners on their usage of the suite of interconnected digital tools that my team builds and supports for them. It's also easy for our digital support product team to manage that feedback, demonstrating our responsiveness to their feedback and implementing enhancements that are driven by the highest votes on customer-generated ideas.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
12/18/2024
Validated Reviewer
Verified Current User
Review source: Organic

UserVoice streamlined our feedback process and improved customer satisfaction.

UserVoice provides an intuitive platform for collecting, organizing, and prioritizing customer feedback. The interface is user-friendly, making it easy for both customers and our internal teams to submit and track ideas. I especially appreciate the reporting tools, which give clear insights into customer needs and help us make informed product decisions. The ability to close the feedback loop by showing users the progress of their ideas has significantly increased user engagement and satisfaction.

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HQ Location:
San Francisco, CA

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What is UserVoice?

UserVoice is a customer feedback and product management platform that helps businesses gather insights from users to improve their products and services. By utilizing tools for collecting, prioritizing, and analyzing feedback, UserVoice enables organizations to make data-driven decisions and enhance user experiences. With a focus on validation and user engagement, the platform empowers teams to address customer needs effectively. For more information, visit their website at https://uservoice.com/validation.

Details

Year Founded
2008
Website
uservoice.com