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unitQ

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48 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2018

Profile Name

Star Rating

35
13
0
0
0

unitQ Reviews

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Profile Name
Star Rating
35
13
0
0
0
Verified User in Consumer Services
UC
Verified User in Consumer Services
03/04/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to understand social trends

UnitQ easily aggregates various social data and makes it effortless to drilldown into trends. The social posts from Reddit and X, for example, highlight very public and painful customer experiences. The ability to quickly find and share specific user experiences helps reinfornce the importance of R&D work.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
03/04/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Dedicated team and phenomenal product!

unitQ is continuously meeting our needs and advancing in its capabilities. The out of the box integration methods make it easy to set up and connect our data sources and streamline our community feedback into actionable insights in the click of a button. I use unitQ on a daily basis to review insights into our community and help inform strategic decisions across our organisation. The unitQ has always been on-hand and reactive to any questions and issues that have arisen, together we've built a strong relationship which empowers us to further deliver on our members needs.
Svitlana G.
SG
Svitlana G.
03/04/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

A great tool for analyzing customer feedback across platforms

It is easy to navigate and has very granular information. The support from the UnitQ team is also outstanding, they even came to our sites to help the team adopt the tool in the easiest way.

About

Contact

HQ Location:
Burlingame, California

Social

@unitqsoftware

What is unitQ?

unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it.

Details

Year Founded
2018
Website
unitq.com