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unitQ

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48 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2018

Profile Name

Star Rating

35
13
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unitQ Reviews

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Profile Name
Star Rating
35
13
0
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0
DH
Dalton H.
02/12/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

UnitQ's analysis has helped us get to know our users.

UnitQ has been great about helping us see what our Users are saying each day/week at scale, whether specifically or high level. This tool has helped us to get insights and grow our organizational understanding of each of our users. Our Support team utilizes the tool daily to understand pain points of each user. I am able to relay that information to our product and engineering teams who can then go and work on specific bugs each user has wrote in about.
KH
Kohl H.
02/12/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Data Delivered

Great support team who is able to answer any questions we may have about our data.
Lars W.
LW
Lars W.
Software engineering leader; customer experience advocate; insights based on data
02/10/2024
Validated Reviewer
Verified Current User
Review source: Organic

unitQ delivers qualitative user insights and a very useful product quality score

I'm happy to have a powerful platform at hand to produce qualitative insights from all the customer feedback we receive via multiple channels. I can rely on unitQ to show me where the shoe doesn't fit. The Product Quality Score puts a very easy customer experience metric into the hand of the Voice of Customer initiative.

About

Contact

HQ Location:
Burlingame, California

Social

@unitqsoftware

What is unitQ?

unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it.

Details

Year Founded
2018
Website
unitq.com