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unitQ

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48 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2018

Profile Name

Star Rating

35
13
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unitQ Reviews

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Profile Name
Star Rating
35
13
0
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Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
08/27/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great tool already, with even more potential to it

unitQ is already a great tool to use based on the strong text analytics quality, easy to use dashboards, and ability to create charts according to our needs, but mostly we value how open the team is to our suggestions and business needs, as well as the quick adoption of our requests. I also appreciate the eagerness of our CSM to support and her being on top of what needs to be done in order for us to achieve our results. Also, the tool was implemented very fast, with the unitQ team being a continous support. Even though we only implemented the tool 6 months ago, we already have high quality and impactful use cases across our 11 brands globally.
Kenneth B.
KB
Kenneth B.
08/26/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

unitQ stands alone

I love the ability to quickly review feedback. The AI feedback summaries and root cause are absolutely clutch functionalities that really help crystalize customer friction. unitQ is also intuitive and easy to use.
Verified User in Gambling & Casinos
UG
Verified User in Gambling & Casinos
08/23/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Reviewing friction points from Customers at DK

I like how it's able to congregate feedback based on issue types and create detailed monitors about it.

About

Contact

HQ Location:
Burlingame, California

Social

@unitqsoftware

What is unitQ?

unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it.

Details

Year Founded
2018
Website
unitq.com