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unitQ

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48 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2018

Profile Name

Star Rating

35
13
0
0
0

unitQ Reviews

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Profile Name
Star Rating
35
13
0
0
0
Ivan F.
IF
Ivan F.
11/12/2024
Validated Reviewer
Verified Current User
Review source: Organic

Delivers considerable value yet has room for improvement

UnitQ has become a crucial part of our strategy to harness customer feedback. Its powerful NLP capabilities allow us to gather and analyze data from multiple channels, helping us identify trends, prioritize pain points, and drive meaningful product changes. As a daily user and internal advocate, it’s an effective solution for any organization looking to understand the voice of the customer on a large scale. Bringing more than 20 disparate qualitative data sources together for a unified VOC that is easy to analyze and categorize has been essential for our team. Integrating new sources is relatively easy, especially with many of the existing pre-built integrations. Additionally, we appreciate the opportunity that still lies ahead for our team. We have been able to build the metadata foundation in order to analyze by cohort yet also understand the journey any user has with our brand.
Jose S.
JS
Jose S.
11/06/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller

Game-changer for Quality Monitoring - unitQ exceed expectations

unitQ give us real-time insights that allow us to proactively address issues before they impact more users. The platform’s AI-driven analysis is amazing, helping us focus on what matters most. And the best is that we continuously see improvements coming up and any needs are always looked-up. Highly recommend it!
Verified User in Food & Beverages
IF
Verified User in Food & Beverages
09/10/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Efficient tool to work with

UnitQ is really easy to use and understand. We can reach out the customer support anytime we have any questions, they are so supportive.

About

Contact

HQ Location:
Burlingame, California

Social

@unitqsoftware

What is unitQ?

unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it.

Details

Year Founded
2018
Website
unitq.com