Tattle

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Tattle is a Customer Experience Improvement (CXI platform designed specifically for the hospitality industry, enabling restaurants to enhance guest satisfaction and drive revenue growth. By collecting and analyzing feedback across various ordering channels—including Dine-In, Takeout, Delivery, Drive-Thru, and Curbside—Tattle provides actionable insights that help identify and address operational gaps. Utilizing machine learning, the platform curates monthly objectives tailored to each location, ensuring targeted improvements that lead to measurable increases in customer satisfaction. Key Features and Functionality: - Automated Feedback Collection: Integrates with ordering and loyalty systems to send post-transaction surveys, achieving a 94% survey completion rate. - AI-Driven Insights: Employs machine learning to rank high-impact opportunities for each location, linking to detailed reviews for context. - Goal Setting and Monitoring: Sets monthly objectives with automatic email notifications to track progress, with an 84% probability of improving guest satisfaction within 30 days. - Guest Recovery System: Sends apology emails and loyalty rewards to dissatisfied customers, aiding in revenue retention. - Benchmarking and Reporting: Provides comprehensive reports and dashboards to assess team performance across locations and over time. Primary Value and Solutions: Tattle empowers restaurant operators to make data-driven decisions by uncovering the root causes of customer dissatisfaction and prioritizing areas for improvement. By automating feedback collection and analysis, the platform reduces the manual effort required to gather and interpret guest insights. The AI-driven recommendations and goal-setting features ensure that teams focus on initiatives with the highest potential impact, leading to enhanced guest experiences and increased revenue. Additionally, the guest recovery system helps retain customers by addressing their concerns promptly, thereby fostering loyalty and positive brand perception.