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Support Hero

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4.5 out of 5 stars
10 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
2016
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Support Hero

10 reviews

Support Hero provides an advanced knowledge base system for Saas apps.

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Support Hero Reviews

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4
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Verified User in Internet
UI
Verified User in Internet
06/16/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great tool

|Support Hero
Support Hero is easy to handle. It's pretty simple to use it, and work from a language to another one, knowing which article we still have to translate or update.
JM
jessi@baam.com M.
02/28/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Good option for help library with some cookie oddness

|Support Hero
The ability for our users to add different libraries of different content has been a great help! Customizing per their user base has been one of the best things about Support Hero for us.
Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
02/19/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Saves your customer support team a tremendous amount of time and effort

|Support Hero
Before we moved to SupportHero, our customers had to mail our support email (which we had tagged to a basic ticketing system). Often, we would get multiple queries for the same issue and this led to a lot of monotony (longer work days and lower job satisfaction) due to the mundane repeated nature of requests. After we adopted SupportHero, the embedded site widget gives site-visitors context-specific help by requiring a search of a knowledge base before they can lodge a ticket. Firstly, this leads to lesser tickets. Secondly, Support Hero gives you reports on key-words which were searched, so if you see a particular theme being repeated, you now have inputs to improve your knowledge base and making articles more clear. And finally, the fact that you now have a motivator to constantly keep improving your knowledge base itself is great.

About

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HQ Location:
Cincinnati, US

Social

@SupportheroApp

What is Support Hero?

Support Hero is an innovative software solution designed to enhance the efficiency and effectiveness of customer support, primarily by focusing on self-service capabilities. Available at https://www.supporthero.io, this platform aims to decrease support tickets and increase customer satisfaction by empowering users to find solutions to their issues through an intuitive, data-driven knowledge base before contacting support.Support Hero's system integrates seamlessly into existing software, providing powerful analytics that help businesses understand common customer issues, track the performance of help articles, and identify areas for improvement. Their tool is particularly useful for software companies, e-commerce businesses, and other online services that aim to streamline their customer service process and provide a better user experience while reducing the workload on their support teams.

Details

Year Founded
2016