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SugarCRM

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1,169 reviews
  • 6 profiles
  • 8 categories
Average star rating
4.0
Serving customers since
2004

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Sugar Sell

768 reviews

Sugar Sell gives B2B sales teams the tools they need to manage complex accounts, long sales cycles, and repeat business. Reps use personalized dashboards to track deals, manage customer interactions, and get clear recommendations for their next best steps. Sales leaders gain real-time insights into pipeline health and team performance, helping them forecast accurately and drive consistent results. With no-code configurations, Sugar Sell adapts to your unique sales processes. It integrates seamlessly with email, calendar, and ERP systems, giving sales teams the information they need to build stronger customer relationships.

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Sugar Market

215 reviews

Sugar Market helps marketing teams create campaigns faster, engage leads across channels, and deliver better prospects to sales. Marketers can build emails, forms, and landing pages with no-code tools, personalize outreach with insights, and track engagement across the full buyer journey. Built-in lead scoring and predictive intelligence help teams focus on the leads most likely to convert. With clear reporting and seamless integration into sales systems, Sugar Market makes it easier to show what’s working – and where to focus next.

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sales-i

137 reviews

sales-i helps sales teams turn ERP data into clear, actionable insights. It shows buying patterns, flags gaps in customer purchases, and highlights new sales opportunities. Reps get real-time alerts and account snapshots to prepare for meetings faster. Leaders can track trends across products, customers, and sales teams without digging through reports. With sales-i, you can protect existing revenue, find upsell opportunities, and stay one step ahead of customer needs.

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Sugar Serve

35 reviews

Sugar Serve helps customer service teams manage cases, meet SLAs, and deliver better support across every channel. Agents get a complete view of customer interactions and the tools to resolve issues quickly, without switching between systems. Leaders can monitor case trends, service performance, and customer satisfaction with built-in reports and dashboards. With omnichannel engagement, self-service options, and automated workflows, Sugar Serve simplifies customer support and helps teams improve service quality while reducing costs.

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SugarCRM Google Calendar

12 reviews

SugarCRM Google Calendar is a plugin that integrates both platforms. If you use this extension then all of your Google Calendars will automatically sync with SugarCRM. In this way, you will be able to keep track of your upcoming meetings, events, and tasks from either platform. In addition to this, the user can easily schedule meetings from SugarCRM and they will instantly sync with Google Calendar as well. Our extension works both ways and in real-time.

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SugarCRM

2 reviews

Profile Name

Star Rating

582
366
138
40
43

SugarCRM Reviews

Review Filters
Profile Name
Star Rating
582
366
138
40
43
Bailey J.
BJ
Bailey J.
Content Writer and Playwright
07/01/2025
Validated Reviewer
Review source: Organic

A truly disjointed and unintuitive system the likes of which I have never seen

Um. The fact that it technically sends emails and lets you build workflows.
Gabriela P.
GP
Gabriela P.
06/26/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Good platform for database calendar among other features

which allows me to coordinate automatic reminders and their configuration with SAP, it also had a contact history and maintained an organization of student recruitment processes
Subhashree S.
SS
Subhashree S.
JAVA-ANGULAR || Full stack development
06/22/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Empowering Customer Support with Sugar Serve

The features that I like most about Sugar Serve is its clean and unified interface for managing customer cases. It simplifies tracking, automates workflows, and helps teams stay on top of SLAs. The integration with other SugarCRM tools and the built-in dashboards make it easy to get a complete view of customer interactions and team performance, indeed it stands out

About

Contact

Phone:
+1 (408) 454-6900
HQ Location:
Cupertino, CA

Social

@SugarCRM

What is SugarCRM?

Sugar gets timely predictive insights in the hands of the right people, empowering companies to anticipate and fulfill customer needs — before they realize they have them. These businesses are able to create customers for life, and have a sustainable competitive advantage.

Details

Year Founded
2004