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SugarCRM

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1,169 reviews
  • 6 profiles
  • 8 categories
Average star rating
4.0
Serving customers since
2004

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Sugar Sell

768 reviews

Sugar Sell gives B2B sales teams the tools they need to manage complex accounts, long sales cycles, and repeat business. Reps use personalized dashboards to track deals, manage customer interactions, and get clear recommendations for their next best steps. Sales leaders gain real-time insights into pipeline health and team performance, helping them forecast accurately and drive consistent results. With no-code configurations, Sugar Sell adapts to your unique sales processes. It integrates seamlessly with email, calendar, and ERP systems, giving sales teams the information they need to build stronger customer relationships.

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Sugar Market

215 reviews

Sugar Market helps marketing teams create campaigns faster, engage leads across channels, and deliver better prospects to sales. Marketers can build emails, forms, and landing pages with no-code tools, personalize outreach with insights, and track engagement across the full buyer journey. Built-in lead scoring and predictive intelligence help teams focus on the leads most likely to convert. With clear reporting and seamless integration into sales systems, Sugar Market makes it easier to show what’s working – and where to focus next.

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sales-i

137 reviews

sales-i helps sales teams turn ERP data into clear, actionable insights. It shows buying patterns, flags gaps in customer purchases, and highlights new sales opportunities. Reps get real-time alerts and account snapshots to prepare for meetings faster. Leaders can track trends across products, customers, and sales teams without digging through reports. With sales-i, you can protect existing revenue, find upsell opportunities, and stay one step ahead of customer needs.

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Sugar Serve

35 reviews

Sugar Serve helps customer service teams manage cases, meet SLAs, and deliver better support across every channel. Agents get a complete view of customer interactions and the tools to resolve issues quickly, without switching between systems. Leaders can monitor case trends, service performance, and customer satisfaction with built-in reports and dashboards. With omnichannel engagement, self-service options, and automated workflows, Sugar Serve simplifies customer support and helps teams improve service quality while reducing costs.

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SugarCRM Google Calendar

12 reviews

SugarCRM Google Calendar is a plugin that integrates both platforms. If you use this extension then all of your Google Calendars will automatically sync with SugarCRM. In this way, you will be able to keep track of your upcoming meetings, events, and tasks from either platform. In addition to this, the user can easily schedule meetings from SugarCRM and they will instantly sync with Google Calendar as well. Our extension works both ways and in real-time.

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SugarCRM

2 reviews

Profile Name

Star Rating

582
366
138
40
43

SugarCRM Reviews

Review Filters
Profile Name
Star Rating
582
366
138
40
43
Sagar K.
SK
Sagar K.
Account management | MBA, Product Management, Customer Success, Product Operations
10/29/2025
Validated Reviewer
Review source: Organic

Flexible and Efficient, But Setup Takes Time

It’s flexible and customizable. Makes managing leads, sales, and customer data organized and efficient.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
10/14/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

My experience with SugarCRM

Integration support of external tools for calling and can also support a few AI tools integration for good insights
Verified User in Wholesale
AW
Verified User in Wholesale
10/03/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Sugar Sell is a flexible and easy-to-use solution for anyone looking for quick customer insights.

As an admin, I love the flexibility of creating dashboards and reports our sales representatives need. Sugar Sell also has incredible support for optimizing our usage through customizations and troubleshooting.

About

Contact

Phone:
+1 (408) 454-6900
HQ Location:
Cupertino, CA

Social

@SugarCRM

What is SugarCRM?

Sugar gets timely predictive insights in the hands of the right people, empowering companies to anticipate and fulfill customer needs — before they realize they have them. These businesses are able to create customers for life, and have a sustainable competitive advantage.

Details

Year Founded
2004