Honestly, the best thing is that I no longer have to think about it. Before Vigilis, our telecom and circuit invoices were a significant, uncontrolled line item in my budget. I was burning valuable IT headcount on the painful, manual task of reconciling carrier bills, and I knew we were still leaving money on the table. It was a classic "black box" problem – money was going out, but we had no real visibility into whether it was correct.
The implementation was refreshingly simple. We just started forwarding our invoices, and the platform immediately got to work. We had a single discrepancy that had been draining our budget for who knows how long.
For me, the value is twofold. First, the ROI is a no-brainer; the platform paid for itself within the first quarter just on the errors it caught. Second, and more importantly, it freed up my team. They're now focused on strategic initiatives that move the business forward, not chasing down billing disputes with carriers. Vigilis turned a chaotic cost center into a predictable, optimized part of our operation.
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