---
title: Smiddle Omnichannel Reviews
meta_title: 'Smiddle Omnichannel Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Smiddle Omnichannel works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Smiddle Omnichannel Reviews
**Vendor:** Smiddle  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)
## About Smiddle Omnichannel
Smiddle Omnichannel is a software product that provides messaging between business clients, users of instant messaging services and contact center agents. The main software functions: - Processing messages from all messengers in a single window by the contact center agent; - Chatbot connection (own or external); - Formation of template messages; - Transfer of files, images, photos; - Storing the history of calls and chats; - Rising history of dialogs with operator; - Voice communication - call back to the client's GSM number; - Flexible statistics






- [View Smiddle Omnichannel pricing details and edition comparison](https://www.g2.com/products/smiddle-omnichannel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+15%3A56%3A05+-0500&secure%5Bsession_id%5D=002daeed-fbb3-4084-8c04-1e0da5a671d2&secure%5Btoken%5D=c15446c49df61f3421e18b7517a8f640b546fbc00f4deed3104cbced9a900fc3&format=llm_user)

## Smiddle Omnichannel Features
**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

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