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Salesforce

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104,358 reviews
  • 34 profiles
  • 174 categories
Average star rating
4.4
#1 in 205 categories
Grid® leader
Serving customers since
1999
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Salesforce Partner Cloud (formerly Salesforce PRM)

361 reviews

Salesforce Partner Relationship Management recruits, onboards, trains, and supports your indirect sales channels with theThis channel management software gives you a direct view into the performance of you channel partners so you collaborate better and drive more deals features that increase partner engagement.

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Agentforce IT Service

228 reviews

Stop waiting, start resolving. Unify, simplify, and amplify employee experience with Agentforce IT Service — built on the #1 AI service platform. With humans and AI agents working together, you can instantly resolve issues conversationally, cut service request volumes, and automate incident resolution — everywhere employees work.

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Salesforce Heroku

148 reviews

Heroku is a open language cloud application platform and supports Ruby, Java, Python, Clojure, Scala, Node.js. and custom language buildpacks.

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Salesforce Order Management

121 reviews

Salesforce Order Management software delivers the buy, service, and fulfill anywhere shopping experience with real-time inventory visibility, order lifecycle management, and more.

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MuleSoft Automation

103 reviews

Enrich your 360-degree customer view by empowering business teams with a no-code solution — embedded in MuleSoft or Salesforce — for quickly unlocking data, connecting apps, and automating integration workflows to boost productivity.

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Agentforce Health (formerly Salesforce Health Cloud)

90 reviews

Salesforce Health Cloud helps to put patients at the heart of every decision by providing a connected experience across every touchpoint from acquisition through care coordination.

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Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

87 reviews

Salesforce.org Nonprofit Cloud is the only complete platform for nonprofits to gain a 360-view of your organization. The Nonprofit Cloud has solutions to help you manage and deliver your programs and services, raise more funds, engage more effectively with your stakeholders, and understand and share your impact.

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Agentforce Education (formerly Salesforce Education Cloud)

42 reviews

Built on the world’s #1 CRM, Education Cloud empowers institutions to find, engage, retain, and support learners throughout their lifetime - all on one, integrated platform.

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Agentforce Life Sciences (formerly Salesforce Life Sciences Cloud)

39 reviews

Life Sciences Cloud is the end-to-end, intelligent engagement platform for clinical and medical through commercial. This allows pharma, biotech, biopharma, consumer and animal health, and medtech companies to have healthier interactions with their HCPs, partners, and patients through data-driven, compliant, and trusted innovations with Agentforce.

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Star Rating

71072
27067
4739
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585

Salesforce Reviews

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Profile Name
Star Rating
71072
27067
4739
907
585
Ritik S.
RS
Ritik S.
Final Year Mechanical Engineering Student @NIT Bhopal | Summer Intern @BHEL | SBI Asha Scholar | Mechanical Design & Manufacturing Enthusiast
09/26/2026
Validated Reviewer
Review source: Organic

Helpful Tool for Managing Customer Support

What I like best is that Agentforce Service brings customer support activities into one place. It makes it easier to manage customer cases, track conversations, and organize support requests. I also like the automation features because they can reduce repetitive work and help support teams respond faster.
James C.
JC
James C.
Customer Service and Tech Support Professional
09/26/2026
Validated Reviewer
Review source: Thank You page

Great for Tracking, Needs Improved Notification Reliability

I like how Salesforce Headless 360 Platform makes it relatively easy to stay on top of my clients and know when they have reached out via email asking for an update. I appreciate having the system notify me when a case has been updated by the customer. I also find it useful that it has a lot of different fields for posting case status and documenting whether something was upsold.
Verified User in Printing
UP
Verified User in Printing
09/26/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Feature-Rich and Productivity-Friendly, But Lag and Limited Themes Hold It Back

It has a lot of features and very little disruptions to affect productivity

About

Contact

Phone:
+1 (800) 667-6389
HQ Location:
San Francisco, CA

Social

@salesforce

What is Salesforce?

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Details

Year Founded
1999
Ownership
NYSE:CRM