Streamlined Deployment in AWS Cloud, Ease of Adoption and Implementation. Excellent Technical Support Team and Customer Service.

Very ergonomic, intuitive, and truly effective tool. Easy to implement. Real, quality, and responsive support from the QueueIt teams. A true accompaniment.

As a Project Manager and User, I have worked with many vendors, but none have been as professional and experienced as the Queue-it team. Their expertise in the ticketing and tech domain has helped accelerate the security and stability of our systems. This is reflected in their decision-making and the progress of the products and services they offer. Every update is impactful, and their roadmap is filled with highly innovative solutions. Queue-it’s customer and business teams are always ready to support and show incredible engagement, consistently following up on the challenges we face. Jessica, in particular, has been very proactive in engaging with us and keeping us up to date on the solutions they offer. She has spent many meetings trying to understand our business needs—an effort that is invaluable when we require tailored solutions. Fang Bin has also been excellent in providing the necessary support for our implementation plans, even when it runs late into the night. On his own initiative, he has given us great configuration recommendations by analyzing our existing processes. The product Queue-it delivers has improved over the years, with regular quality-of-life updates for end users that reflect their thoughtful approach to UX. They conduct user studies to guide their design decisions—an uncommon and refreshing practice. There have also been many targeted security enhancements that keep us ahead of threat actors. This clearly puts them ahead of many competitors we've evaluated over the years. To say they’ve done many things right would be an understatement. With all these positives, Queue-it has undoubtedly become an essential part of our system.