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Puzzle

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3 reviews
  • 2 profiles
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Average star rating
5.0
Serving customers since
2020
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Puzzle

3 reviews

Puzzle is the visual platform for process innovation. Built for modern operations teams, Puzzle combines process mapping with a visual relational database—allowing organizations to document workflows, define roles, and connect tools in one structured system. Puzzle helps teams identify inefficiencies, uncover opportunities for automation and AI, and make measurable improvements across their operations. By bringing clarity to how processes, systems, and responsibilities interrelate, it enables continuous optimization and smarter decision-making at every stage of growth. Trusted by thousands of companies, Puzzle provides the structure and visibility needed to improve processes, reduce costs, and scale with confidence as operations evolve.

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Puzzle

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Puzzle is a dynamic platform designed to revolutionize how teams visualize and manage their HubSpot CRM workflows. By automatically generating synchronized, easy-to-understand flowcharts, Puzzle provides a comprehensive overview of forms, workflows, and sequences within minutes. This visual documentation ensures that teams have a clear and up-to-date representation of their CRM processes, facilitating better understanding and collaboration. Key Features and Functionality: - Automated Flowchart Generation: Instantly create detailed flowcharts that reflect your HubSpot CRM setup, eliminating the need for manual documentation. - Real-Time Synchronization: Keep your visual documentation current with automatic updates that reflect any changes or additions in your HubSpot workflows and forms. - Comprehensive Workflow Integration: Support for all HubSpot workflow types—including Contact, Company, Deal, Ticket, and Custom Object workflows—as well as all HubSpot Forms, ensuring a complete visualization of your CRM processes. - Deep Linking: Access detailed information and make edits directly in HubSpot through deep links embedded within the flowcharts. - User-Friendly Interface: Navigate and manage complex CRM workflows with an intuitive, drag-and-drop interface that simplifies process mapping. Primary Value and User Solutions: Puzzle addresses the common challenges of CRM management by providing a clear, visual representation of complex workflows, thereby reducing the time and effort spent on manual documentation. It enhances team collaboration by offering a shared understanding of CRM processes, leading to more informed decision-making and efficient system optimization. By ensuring that documentation is always up-to-date, Puzzle empowers users to confidently make changes and improvements to their HubSpot CRM, ultimately maximizing their return on investment.

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Puzzle Reviews

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Michael M.
MM
Michael M.
01/20/2026
Validated Reviewer
Review source: Organic

Puzzle: Visually Intuitive, a true Game Changer

I really appreciate how visually intuitive Puzzle is. It helps me know what's going on and see where all my processes are at. The ability to filter by software, team members, and roles is incredibly useful, allowing me to get the information I need about my processes quickly. Puzzle's integration of different tools in one place and its cost analysis feature, which shows the efficiency of processes, have truly been game-changing. Mapping out every process, whether it's automation or human-driven, using natural text in each step, is a feature I find very cool. It's also amazing how Puzzle lets me share plans with others and perform cost analyses. This has made both me and my team significantly more efficient, and I can't recommend it highly enough.
AB
Antoine B.
07/30/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

One app to gather all processes

The ability to see and gather your whole process at a glance plus see it visually. A huge gamechanger compared to tradiditional mapping software. I'm using it everyday and it has compelety replaced every other tools + boring process document. Everything is inside it and it is so easy to access and share.
Jesse P.
JP
Jesse P.
03/28/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

The BEST Tool for Visualizing Your Operations

For over ten years, I've struggled to find a process mapping tool that caters to automation and NoCode professionals. Puzzle solves that problem. The interface is visually appealing, with a clean layout and a color scheme that promotes focus. The preloaded app icons eliminate the need to search and upload them myself, saving valuable time on every project. Puzzle was incredibly easy to implement into how I work with my clients and I love that I can share views of individual sections from my canvas. I can honestly say I use this tool every single day. Puzzle's ability to define step types (manual, automated, etc.) and statuses (draft, live, etc.). let me create crystal-clear process maps that communicate the entire workflow at a glance, both in terms of implementation progress and workflow mechanics. Assigning roles to each step based on a decision matrix streamlines collaboration with my clients and ensures everyone understands their responsibilities. Finally, I can appreciate how the team at Puzzle is focused on the NoCode space and is building in support to auto-import automations from industry-leading apps and automation companies. These integrations make my job so much easier because, it means I don't have to duplicate my work.

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HQ Location:
Sarasota, US

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What is Puzzle?

Puzzle is the visual platform for process innovation. Built for modern operations teams, Puzzle combines process mapping with a visual relational database—allowing organizations to document workflows, define roles, and connect tools in one structured system. Puzzle helps teams identify inefficiencies, uncover opportunities for automation and AI, and make measurable improvements across their operations. By bringing clarity to how processes, systems, and responsibilities interrelate, it enables continuous optimization and smarter decision-making at every stage of growth. Trusted by thousands of companies, Puzzle provides the structure and visibility needed to improve processes, reduce costs, and scale with confidence as operations evolve.

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Year Founded
2020