We deal with sensitive client matters, and meetings often come up at short notice, especially around filing deadlines. PULT lets me pre-register a client for a consultation and get notified the moment they arrive, so I’m not keeping a partner waiting or leaving a client sitting in reception. The visitor log also gives me a clear record of who attended which meeting, and it’s been helpful on the occasions when a client later disputes what was discussed.

The audit trail is the biggest benefit for me. When a client or an auditor asks who was on site on a specific date, or whether a fabric inspection contractor attended as scheduled, I can respond in minutes instead of having to promise I’ll check and get back to them. Having visitor records with timestamps and photos answers questions we used to manage with a paper register, which was often incomplete. The emergency drill reports also feed straight into our safety documentation, which we need for civil defence compliance.

We run imaging, lab, and consultation areas across two floors, and patients are constantly moving between them. PULT lets me see who’s in which area without having to call three different desks just to find out. If a patient is late for a scan, I can quickly check whether they’ve even checked in yet, which has noticeably reduced the number of “where are they?” phone calls. In a department where one missed slot can throw off the whole day, that makes a real, practical difference.