I really appreciate the Otter Restaurant Operating System for its ability to solve our data problems. It allows us to dive into the data, track orders in real-time, and operate everything in-house without relying on third-party vendors. I like the analytics reporting, with multiple ways to present data and the option to pull it off in a CSV file for use in our internal systems, helping us build out better processes and standards across the organization. I find the third-party integration and reputation management really great. The loyalty program is a fantastic feature—we can leverage those aspects to build our top-line revenue. We regularly use the analytics reporting to see where our locations are paced, manage ticket times in real-time, and address any potential bottlenecks. Reputation management helps manage reviews and ratings across locations, fitting perfectly with our loyalty program to show our guests that they matter. The initial setup was very simple and easy, with great guidance and support from Otter.

The self-service kiosk, as well as the handheld devices.

I really love being able to track all my sales in one place with Otter Restaurant Operating System (rOS). It's great for tracking my restaurant analytics and monitoring both online and in-store sales. I also find it very convenient to mark an item as sold out across all platforms directly from the Otter POS. The initial setup was very simple and really straightforward. Additionally, I appreciate the integration services it offers for third-party platforms, and I use Otter for managing marketing promos on Uber Eats and DoorDash, as well as automated responses for Google Reviews.