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osTicket

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45 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.4
Serving customers since
2015

Profile Name

Star Rating

29
13
3
0
0

osTicket Reviews

Review Filters
Profile Name
Star Rating
29
13
3
0
0
Verified User in Online Media
UO
Verified User in Online Media
09/02/2020
Validated Reviewer
Review source: G2 invite
Incentivized Review

Good Ticket System

Easy to use, Open Source, Good User interface
Verified User in Financial Services
UF
Verified User in Financial Services
07/22/2020
Validated Reviewer
Review source: G2 invite
Incentivized Review

osTicket Review.

It's indeed incredibly simple while using, quite straightforward, and be used with each enterprise.
Jessica Y.
JY
Jessica Y.
Customer Support Analyst at DerbySoft
10/01/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

OSTicket Thoughts

OSTicket enables multiple users to view and work within the same ticket in order to provide greater support to clients and meet SLAs. OSTicket is able to integrate with email systems in order to provide an email address which will then auto-generate a ticket when an email is received. OSTicket allows us to tag tickets to Help Topics for tracking.

About

Contact

HQ Location:
Roma, Italy

Social

@osTicket

What is osTicket?

osTicketosTicket (https://osticket.com/) is a widely-used open source support ticket system that efficiently manages, organizes, and archives all your customer support requests and responses in one central location. Renowned for its simplicity, osTicket offers an easy-to-use web-based customer support platform that helps streamline ticket submissions and improve the resolution process. It features robust functionalities such as custom fields, automated responses, rich text HTML, ticket filters, and dashboard reports. Perfect for businesses of all sizes, osTicket aims to enhance customer satisfaction by providing a systematic, easy-to-navigate, and scalable ticketing system that adapts to the growing needs of various businesses.

Details

Year Founded
2015
Website
osticket.com