osTicket
45 reviews
- 1 profiles
- 2 categories
Average star rating
4.4
Serving customers since
2015
osTicket Reviews
AS
Anil S.
Bringing transparency to the world of commodities! 🚀Easy to use and free ticket system
That it is free forever as long as you are willing to install and host it yourself. The system keeps track of ticket history and time to complete helping us to keep track of our KPIs and statsitics for support. It is integrated with our email system so users do not have to log a ticket on a certain website they can simply mailto support@ and the ticket system handles it.
The user registration process is seamless and requires no manual intervention to set people up on the system - after reorientation any further tickets are assigned to the reporter under their profile too.
PC
Paul C.
Osticket Is the best for quick and free service desk
Very easy and fast to setup, used to save I.T services when main (paid) desk failed and lost data, OSticket was setup within a day to get us back up and running, while it is free there are some limits
EJ
Eddie J.
Accounting Clerk at FaithlifeEasy peasy!
What I like best is that customers/clients don't have to have their own accounts/profiles to be assisted. All they have to do is email the specified email address we provide with their request and we recieve it on our end almost instantly.
About
What is osTicket?
osTicketosTicket (https://osticket.com/) is a widely-used open source support ticket system that efficiently manages, organizes, and archives all your customer support requests and responses in one central location. Renowned for its simplicity, osTicket offers an easy-to-use web-based customer support platform that helps streamline ticket submissions and improve the resolution process. It features robust functionalities such as custom fields, automated responses, rich text HTML, ticket filters, and dashboard reports. Perfect for businesses of all sizes, osTicket aims to enhance customer satisfaction by providing a systematic, easy-to-navigate, and scalable ticketing system that adapts to the growing needs of various businesses.
Details
Year Founded
2015
Website
osticket.com