Easy to navigate. User friendly for the most part.

We have been using MemberSuite for five years. It has a lot of functionality that our previous AMS didn’t have – such as seamless importing general ledger entries into QuickBooks, We have found MemberSuite very configurable to meet most of our unique needs. On occasion we have to modify our process to fit MemberSuite functionality, but that would be the case for any AMS. They have a comprehensive API that our web developers have been able to use for integration with forms on our website. They do have a process for customizations, but they discourage it in favor of configurability. On occasion the customizations have stopped working on an update, but the problems were eventually fixed. They are occasionally also open to absorbing a useful customization into their core software, which allows for the functionality to be included in their integration testing more seamlessly. One major pro is that you get the entire system (less customizations) for one price. There is no need to decide whether to separately purchase a module or go without it. If you use the system, you have access to all core functionalities.

back end accounting is very sound; deferrals are possible and reporting is easy to run and understand; customer support has been invaluable; it has many modules that an organization could fully utilize; customizations are possible and are sound