What I love most about Manifestly is how it forces clarity — every step, owner, and approval must be intentionally thought through. It removes emotional friction from approvals by letting the process do the enforcing, not the person, which brings a real sense of calm to operations. We see far fewer follow-ups and “did you see my email?” moments. Manifestly also scales institutional knowledge so workflows don’t live in one person’s head, while still maintaining discipline without bureaucracy — structured, but never heavy. I especially appreciate how easy it is to update workflows, assign users, and control access by workflow and department. The API integrations are straightforward and intuitive, customizable notifications are simple to configure, and access levels are easy to manage. Most importantly, it helps us close the loop on long approval processes by keeping everyone aligned with live updates, timestamps, and comments that ensure nothing falls through the cracks.

Manifestly has enabled us to put our procedures into action and make updates in real time, all while providing clear evidence of our practices for audits. Although we initially purchased Manifestly to address the need for audit documentation of our procedures, it soon became a valuable tool for other teams to manage and implement their own processes. One of the key advantages is that Manifestly does not require any specialized skills or expertise, making it accessible for employees at all levels.

This tool adapts well to our daily operations, allowing us to monitor and manage the detailed activities required in our routines. It supports incident management, problem management, user creation, NOC tasks, and local IT support, making it a valuable part of our workflow.