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Lumen Technologies

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65 reviews
  • 16 profiles
  • 21 categories
Average star rating
3.8
Serving customers since
1930
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22
31
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3

Lumen Technologies Reviews

Review Filters
Profile Name
Star Rating
22
31
9
0
3
Robert S.
RS
Robert S.
Owner at Smartt Studios
06/12/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Lumen Contact Center in in review

Lumen Contact Center provides a variety of features such as omnichannel routing, analytics, and artificial intelligence (AI) capabilities. It also offers features such as call recording, call monitoring, and workforce management. Additionally, Lumen Contact Center provides integrations with popular customer relationship management (CRM) software such as Salesforce and Microsoft Dynamics 365
Mahesh T.
MT
Mahesh T.
Associate Consultant | Oracle JD Edwards | ERP | Cyret Technologies
05/30/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Streamline Customer Interactions with Lumen Contact Center

Summarize the key strengths and benefits of Lumen Contact Center. Provide a final verdict on whether Lumen Contact Center is a recommended solution for businesses looking to optimize their contact center operations.
Patrick B.
PB
Patrick B.
Customer Experience | Operations | Leadership | Engagement & Culture
05/30/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Suitable for the right sized contact centre.

I've used telephony systems in the past that make it very convoluted to make the most basic changes. Lumen make updating queues, thresholds, priorities, IVR updates, emergency flags etc an easy process.

About

Contact

Phone:
-1951
HQ Location:
Monroe, LA

Social

@lumentechco

What is Lumen Technologies?

Lumen Technologies is a U.S.-based multinational technology company that offers communications and network services, primarily focusing on delivering edge computing solutions, cloud connectivity, and communication services. With a robust global network infrastructure, Lumen provides services including high-speed internet, cybersecurity solutions, and unified communications to businesses of varying sizes across multiple industries. Its comprehensive suite of products is designed to help companies manage and safeguard digital interactions efficiently.

Details

Year Founded
1930
Ownership
NYSE:LUMN
Website
www.lumen.com