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Lumen Technologies

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65 reviews
  • 16 profiles
  • 21 categories
Average star rating
3.8
Serving customers since
1930
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Lumen Managed and Professional Services

19 reviews

Leverage skilled and experienced technical specialists, support managers and technical advisors from CenturyLink to manage your network, hybrid hosting environments, applications and business continuity strategy and execution.

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Lumen Contact Center

13 reviews

CenturyLink Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience.

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Lumen SD-WAN

10 reviews

CenturyLink SD-WAN solutions integrate disparate connectivity types into a seamless hybrid software-defined WAN for complete visibility and enhanced performance of your entire network ecosystem through a centralized customer portal. CenturyLink was recently recognized with a MEF Award as the Best SD-WAN Managed Service of the Year, Worldwide.

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Lumen DDoS Mitigation Services

7 reviews

Safeguard your network, website and cloud applications while simplifying operations with CenturyLink DDoS Mitigation Services -- network-based, carrier-agnostic service that provides DDoS mitigation with a single point of contact for quickly identifying and mitigating the latest threats.

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Lumen Adaptive Network Security

4 reviews

CenturyLink Connected Security is a network-based layer of protection delivering a flexible security solution in the cloud, giving you the visibility and control needed to monitor, block and neutralize threats efficiently and effectively.

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Lumen Cloud Voice

4 reviews

CenturyLink Voice Complete enables all major unified communication products and applications. Choose who, what and when. Our service is certified on multiple platforms, including Avaya¨, Cisco¨ and Microsoft¨. WeÕre ready when you are.

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Lumen Cloud Connect

2 reviews

CenturyLink Cloud Connect delivers secure, high-performance and virtualized networking functionality to leading public and private clouds

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Lumen IP VPN

2 reviews

CenturyLink MPLS allows you to make the most efficient use of your network resources and enables improved management of traffic flows across the network to minimize the risk of congestion. The CenturyLink MPLS/IP VPN service delivers global any-to-any connectivity over a variety of connection types in a flexible, secure, cost effective and cloud-friendly way.

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Lumen Ethernet

2 reviews

CenturyLink Ethernet services power secure, high-availability network solutions that enable high-performance voice, video and data applications. CenturyLink Ethernet's private connectivity, scalable bandwidth and configuration options make it ideal for high-speed connections.

Profile Name

Star Rating

22
31
9
0
3

Lumen Technologies Reviews

Review Filters
Profile Name
Star Rating
22
31
9
0
3
Robert S.
RS
Robert S.
Owner at Smartt Studios
06/12/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Lumen Contact Center in in review

Lumen Contact Center provides a variety of features such as omnichannel routing, analytics, and artificial intelligence (AI) capabilities. It also offers features such as call recording, call monitoring, and workforce management. Additionally, Lumen Contact Center provides integrations with popular customer relationship management (CRM) software such as Salesforce and Microsoft Dynamics 365
Mahesh T.
MT
Mahesh T.
Associate Consultant | Oracle JD Edwards | ERP | Cyret Technologies
05/30/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Streamline Customer Interactions with Lumen Contact Center

Summarize the key strengths and benefits of Lumen Contact Center. Provide a final verdict on whether Lumen Contact Center is a recommended solution for businesses looking to optimize their contact center operations.
Patrick B.
PB
Patrick B.
Customer Experience | Operations | Leadership | Engagement & Culture
05/30/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Suitable for the right sized contact centre.

I've used telephony systems in the past that make it very convoluted to make the most basic changes. Lumen make updating queues, thresholds, priorities, IVR updates, emergency flags etc an easy process.

About

Contact

Phone:
-1951
HQ Location:
Monroe, LA

Social

@lumentechco

What is Lumen Technologies?

Lumen Technologies is a U.S.-based multinational technology company that offers communications and network services, primarily focusing on delivering edge computing solutions, cloud connectivity, and communication services. With a robust global network infrastructure, Lumen provides services including high-speed internet, cybersecurity solutions, and unified communications to businesses of varying sizes across multiple industries. Its comprehensive suite of products is designed to help companies manage and safeguard digital interactions efficiently.

Details

Year Founded
1930
Ownership
NYSE:LUMN