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Lumen SD-WAN Reviews & Product Details

CenturyLink® SD-WAN solutions integrate disparate connectivity types into a seamless hybrid software-defined WAN for complete visibility and enhanced performance of your entire network ecosystem through a centralized customer portal. CenturyLink was recently recognized with the Frost and Sullivan Innovation and Leadership Award for SD-WAN in North America to go along with our 2017 MEF Award as the Best SD-WAN Managed Service of the Year, Worldwide. CenturyLink® SD-WAN with hybrid connectivity is a complete WAN solution to support secure, scalable networks across a full range of connectivity types. Our SD-WAN solutions integrates disparate connectivity types into a seamless hybrid software-defined WAN. It utilizes aggregated and customer provided circuits including a mix of MPLS, Dedicated Internet, low cost Broadband Internet, LTE based on your site and application requirements. SD-WAN gives you complete visibility of the entire WAN through a centralized customer portal. Branches can get out to the internet/cloud directly without having to hairpin through a central HQ, for improved performance. CenturyLink SD-WAN can help improve application performance features like application-aware routing and QoS. CenturyLink was recently recognized with the Frost and Sullivan Innovation and Leadership Award for SD-WAN in North America to go along with the 2017 MEF Award as the Best SD-WAN Managed Service of the Year, Worldwide. We offer Complete Managed / Co- Managed Global Hybrid Network Solutions including: • WAN design, deployment, initial configuration, site activation, 24/7 support • Multiple CPE options, including x86 with SD-WAN software provided • Flexible transport options: MPLS, Broadband, LTE, Internet or BYON • Centralized administration control via CenturyLink portal Security • Authentication, key exchange and encryption • Advanced security options: Built-In next-generation firewall, Dashboards and analytics and Detailed event logs Application Performance • Automatic, customer and pre-defined identification for 2,800+ applications for policy-based control • Application QOS: Prioritization, Policing and Shaping & Marking • Optimal Path Selection Analytics and Reporting Tools • Historical analytics and near real-time reporting • Appliance, circuit, policy, application and VRF utilization • SD-WAN availability, packet loss, jitter and latency performance • Near real-time visibility and troubleshooting tools

Seller

Lumen Technologies

Languages Supported

English, Spanish

Product Description

CenturyLink SD-WAN solutions integrate disparate connectivity types into a seamless hybrid software-defined WAN for complete visibility and enhanced performance of your entire network ecosystem through a centralized customer portal. CenturyLink was recently recognized with a MEF Award as the Best SD-WAN Managed Service of the Year, Worldwide.

Overview by

Scott Manley (Senior Manager of Marketing at Lumen)

Discussions

Lumen SD-WAN Community

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Lumen SD-WAN Reviews (10)

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Verified User in Construction

Enterprise (> 1000 emp.)

12/6/2021

"Lumen is great but pricey"

4/5

What do you like best about Lumen SD-WAN?

The customer service. We meet ever week regardless if we have a new circuit or problems. They just want to make sure they are providing the best service possible. Review collected by and hosted on G2.com.

What do you dislike about Lumen SD-WAN?

The price is a little high but you do get what you pay for. It hard to have jobs approve the cost as it is on the high side. With more competitors coming into this space. Maybe they can look to lower their price. Review collected by and hosted on G2.com.

Justin J.

Channel Sales Specialist

Mid-Market (51-1000 emp.)

12/8/2021

"Lumen has a solid network and a leader in ISP's"

4/5

What do you like best about Lumen SD-WAN?

They have one of the most diverse networks in the world with tons of redundancy. Review collected by and hosted on G2.com.

What do you dislike about Lumen SD-WAN?

Sometimes working with Lumen can be difficult especially throughout the sales process and implementation. Review collected by and hosted on G2.com.

Verified User in Alternative Medicine

Mid-Market (51-1000 emp.)

12/21/2021

"Lumen SD-WAN"

4/5

What do you like best about Lumen SD-WAN?

The failover capability makes this a valuable service for the cost. Review collected by and hosted on G2.com.

What do you dislike about Lumen SD-WAN?

The install process takes longer than I would like. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

9/26/2021

"Complete WAN solution"

3.5/5

What do you like best about Lumen SD-WAN?

CenturyLink SD-WAN helps me prevent network outages and challenges. I'm able to smoothly perform various cloud based applications such as SalesForce without any connectivity inturruptions. Support staff is helpful and reliable. Review collected by and hosted on G2.com.

What do you dislike about Lumen SD-WAN?

It takes a while to set it up in a new office and to get it up and runni9ng. Also, sometimes there are lags and connectivity issues. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/28/2021

"When it worked, it was good"

2.5/5

What do you like best about Lumen SD-WAN?

Customer service and ease to use was solid Review collected by and hosted on G2.com.

What do you dislike about Lumen SD-WAN?

The system kept crashing on me, and got to a point that I could no longer trust it. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

10/15/2021

"SDWAN"

3/5

What do you like best about Lumen SD-WAN?

Software Configuration, Ease of USE and scale Review collected by and hosted on G2.com.

What do you dislike about Lumen SD-WAN?

Timeline, Too long to implement due to current covid Review collected by and hosted on G2.com.

Ben W.

Infrastructure Administrator

Mid-Market (51-1000 emp.)

6/19/2019

"SD-WAN Experience"

4/5

What do you like best about Lumen SD-WAN?

It certainly is nice to have these SD-WAN appliances at each of our site to provide us a rather seamless failover in the event of losing our primary internet circuit. Our project manager, Koby Agyekum, is amazing, friendly, hard working, and is always willing to go the extra mile. He has also completely turned around every single negative situation into a positive one, as I've never been left with an unresolved issue when approaching him with issues. Review collected by and hosted on G2.com.

What do you dislike about Lumen SD-WAN?

The SD-WAN activation process seems at times inconsistent, yet redundant. I seem to find myself having to confirm the same information repeatedly, such as network configurations, site addresses, etc. I would say more emails have to be exchanged from start to finish of the process than necessary, and there seems to be too much division within CenturyLink. An example of this was recently when I was told by an SD-WAN technician that he didn't see me in their contact system to use me as the primary contact for SD-WAN related tickets. He could not simply add me himself, but I then had to speak with our relationship manager, who then had to send a request to Control Center, just to resolve what seemed to be a simple issue. As a result, the issue felt inefficient and took days to be resolved. During processes such as this, as well as the activation process, it feels like there are "too many hands in the pot," so to speak. Review collected by and hosted on G2.com.

Eric R.

CTO

Mid-Market (51-1000 emp.)

6/13/2019

"terrible experience"

0/5

What do you like best about Lumen SD-WAN?

the idea was good but the promises of great service never happened Review collected by and hosted on G2.com.

What do you dislike about Lumen SD-WAN?

the execution was poor at best. Took 5-6 months to get set up and once set up it never delivered on the promised speed and had poor reliability Review collected by and hosted on G2.com.