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Lumen Managed and Professional Services Reviews & Provider Details

CenturyLink® Managed Services provides skilled IT professionals across a variety disciplines to help you get the most from your IT ecosystem. Leverage skilled and experienced technical specialists, support managers and technical advisors to manage your network, hybrid hosting environments, applications and business continuity strategy and execution. Network Management – our network technicians can help maintain and manage your network ecosystem so your IT team can focus on innovating your core business offerings. Get the most from every mile, ensuring that your network is secure, reliable, and connecting your business to your partners and customers. Infrastructure Management – To keep pace with today’s rapidly changing technology, you need a trusted infrastructure partner helping you align your legacy and modernized IT infrastructure systems with your business objectives. Embracing a managed IT infrastructure model allows you to deploy modern technology reliably with the assurance it will respond to your business needs. CenturyLink IT experts can manage your infrastructure on-site or remotely, so that your systems keep pace as your business needs change. Multi-Cloud Management experts can help optimize your workloads and connectivity across your hybrid cloud environments for optimizing governance, agility and security without sacrificing availability or resources. Operating System Management experts can help maintain and manage your Windows and Red Hat Cloud servers 24x7. Application Management & Development – Optimize the applications that you rely on to run your business with CenturyLink Application Management & Development services. Application Development and Maintenance, Managed Applications (Database and Web Applications) services. Business Continuity Management – Mitigate risk, protect your brand, and avoid the enormous cost of IT downtime that can result from natural or manmade disasters. Our disaster recovery managed services allow you to restore normal business operations within minutes of failure, giving you greater confidence that your applications and data are secure.

Seller

Lumen Technologies

Discussions

Lumen Managed and Professional Services Community

Languages Supported

English, Spanish

Provider Description

Leverage skilled and experienced technical specialists, support managers and technical advisors from CenturyLink to manage your network, hybrid hosting environments, applications and business continuity strategy and execution.

Overview by

Scott Manley (Senior Manager of Marketing at Lumen)

Top-Rated Alternatives

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Aman S.

Software Engineer

Mid-Market (51-1000 emp.)

11/23/2022

"They don't have the bandwidth"

3.5/5

What do you like best about Lumen Managed and Professional Services?

The best thing about Lumen IT consulting is that besides having so less workforce, they have the expertise in their work, and more importantly, they know where to outsource what works in order to meet the expectations of the client. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

One thing I dislike about Lumen IT Consulting is they don't have the workforce to handle a big-level project. But, improvising on this, they know where to outsource which parts of the project to make ends meet. Review collected by and hosted on G2.com.

Recommendations to others considering Lumen Managed and Professional Services:

My advice would be,

1- If you have a small to medium-level project, go ahead, and watch them do their magic.

2- If your project is medium to a significant level, you better find a big company with a bigger workforce to handle the task. Review collected by and hosted on G2.com.

What problems is Lumen Managed and Professional Services solving and how is that benefiting you?

Lumen IT consulting is a service-based company that provides IT services to clients in the software, hardware, banking or accounting. My company worked with Lumen for help with an IT-centered task where we were quite satisfied from their work. Review collected by and hosted on G2.com.

Verified User in Motion Pictures and Film

Small-Business (50 or fewer emp.)

1/28/2019

"Fantastic Connection"

3.5/5

Describe the project or task Lumen Managed and Professional Services helped with:

It was fantastic to use during quarantine and working from home. Internet is important for my upload and downloads in my industry. Review collected by and hosted on G2.com.

What do you like best about Lumen Managed and Professional Services?

I mean, I appreciate the fact that I have internet, no doubt. The fiber connection has made the speed much better. And Century Link's customer service has always been prompt. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

I do not believe it is the fastest available, but it is quicker than the average internet speed. It's also more affordable. Review collected by and hosted on G2.com.

Recommendations to others considering Lumen Managed and Professional Services:

It's a great option if you're on a budget but need a fiber internet connection. Also if you are scared of commitment Review collected by and hosted on G2.com.

What problems is Lumen Managed and Professional Services solving and how is that benefiting you?

It's really great to not have a signed, locked-in contract for my services. I also don't have to worry about the prices changing on me year in and year out. But it does tend to be slower than the competition. Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

11/8/2019

"Awesome speed, very very fast and reliable!"

3.5/5

Describe the project or task Lumen Managed and Professional Services helped with:

Hired CenturyLink Fiber+ Internet for a temp agency that we set up, we needed to make sure our internet was fast, and reliable and we got just that with CenturyLink Fiber+ Internet. Various internet interaction. Review collected by and hosted on G2.com.

What do you like best about Lumen Managed and Professional Services?

The speed and reliability of this internet!

It never went slow one time! Awesome! Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

Nothing to dislike, everything was amazing on it. I can’t complain one bit. It was perfect Review collected by and hosted on G2.com.

What problems is Lumen Managed and Professional Services solving and how is that benefiting you?

Helping internet go faster! It helps store our memory on the internet as well. It is great for office jobs! Review collected by and hosted on G2.com.

Elle F.

Financial Operations Coordinator

Staffing and Recruiting

Mid-Market (51-1000 emp.)

7/20/2018

"Great Customer Service"

4/5

What do you like best about Lumen Managed and Professional Services?

Billing is easy to understand. Customer service is easy to reach and very helpful. Services are very clear and reliable. Easy to create and access customer portal. Can download invoices from customer portal. Can also make changes and contact customer service from customer portal. Have access to all past invoices up to 2 years. Can have multiple service locations on one account for easy billing payments (helpful for large corporations.) Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

Billing dates do not always line up with the previous month. 20 days billing cycle. If you have multiple accounts, if your account information is not specified or lost by vendor, there will possibly be a number of misapplied payment, which can be a real headache to resolve. And misapplied payments can result in account possibly being suspended if not noticed and handled in a timely manner. Review collected by and hosted on G2.com.

Recommendations to others considering Lumen Managed and Professional Services:

Great product! make sure that, when paying, please provide all account information. If not, your company could possibly end up with misapplied payments if you have multiple account with this company. Customer account is easy to access. Customer Service is very helpful. Review collected by and hosted on G2.com.

What problems is Lumen Managed and Professional Services solving and how is that benefiting you?

Servicing multiple locations on one bill Review collected by and hosted on G2.com.

Charles A.

Principal Systems Engineer

Computer Software

Small-Business (50 or fewer emp.)

7/19/2018

"Why we use CenturyLink"

3/5

What do you like best about Lumen Managed and Professional Services?

The cost savings for the service versus having to have our own network support staff is ver attactive to a small business. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

CenturyLink is a large company with many divisions that have internal communication issues Review collected by and hosted on G2.com.

Verified User in Computer Hardware

Enterprise (> 1000 emp.)

7/20/2018

"Used for business meetings"

4/5

What do you like best about Lumen Managed and Professional Services?

I like that you can record conference calls and that it easily links up with Webex. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

I dislike that the recordings are difficult to find and you have to use a different site to access them, it seems counter intuitive. Review collected by and hosted on G2.com.

Chris W.

Small-Business (50 or fewer emp.)

7/20/2018

"Get it right. "

4/5

What do you like best about Lumen Managed and Professional Services?

Wifi is important for everything I need to do. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

Raising prices and not advising users of the change so that I have to call in and threaten to cancel to get the price lowered. Why would you not just lower the price, you'll have happier customers. Review collected by and hosted on G2.com.